The agents, built using Google&#39;s AI models, enable enterprise-scale deployment of agentic AI across telecom workflows JERSEY CITY, NJ / ACCESS Newswire / May 13, 2026 / Amdocs (NASDAQ:DOX), a leading provider of software

<p><i><strong>The agents, built using Google's AI models, enable enterprise-scale deployment of agentic AI across telecom workflows</strong></i></p> <p><strong id="dateline">JERSEY CITY, NJ / <a href='https://www.accessnewswire.com/'>ACCESS Newswire</a> / May 13, 2026 / </strong>Amdocs (NASDAQ:<a class="ticker" href="https://www.benzinga.com/quote/DOX">DOX</a>), a leading provider of software and services to communications and media companies, today announced the availability of Amdocs Telco Agents for Customer Experience in the <a href="https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fconsole.cloud.google.com%2Fmarketplace%2Fproduct%2Fgcppublic-mp-adl-55984733%2Famdocsagent.endpoints.gcppublic-mp-adl-55984733.cloud.googt%3Fproject%3Dmy-fleet-project%26pli%3D1&data=05%7C02%7CSwati.Sharma4%40amdocs.com%7C1d7f162e5f7142a8fc7b08deab72c1c5%7Cc8eca3ca127646d59d9da0f2a028920f%7C0%7C0%7C639136706542245735%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=J%2FAeKpKxcsBom6KsovQEqTig4axtLSy%2FDMWx7L7jbzA%3D&reserved=0">Google Gemini Enterprise Agent Marketplace</a>, Google Cloud's platform for building and deploying enterprise-grade AI agents.</p><p>These agents are now featured as part of Google Cloud's partner-built agents ecosystem in Gemini Enterprise, as announced at <a rel="nofollow" href="https://pr.report/lhew">Google Cloud Next 2026</a>, underscoring Amdocs' role in shaping the next wave of enterprise AI innovation. Built on Google Cloud's Gemini Enterprise platform, Amdocs Telco Agents for Customer Experience enable communications service providers (CSPs) to automate key customer-facing and operational processes, including customer care interactions, service request handling, issue resolution, and order orchestration.</p><p>The agents can reason, orchestrate, and execute end‑to‑end telco processes, improving resolution speed, cost efficiency, and customer satisfaction across digital and contact center channels. Built on <a rel="nofollow" href="https://pr.report/lhex">aOS</a>, Amdocs' agentic operating system for telcos, the solution combines Amdocs' <a rel="nofollow" href="https://pr.report/lhey">Cognitive Core</a> with Gemini Enterprise for CX to coordinate workflows across existing BSS/OSS systems and AI ecosystems. As the intelligence layer within aOS, Amdocs Cognitive Core applies telco-specific reasoning and governance to support scalable AI deployment within live telecom operations.</p><p>"Enterprise customers need AI solutions that are not only powerful but also secure, scalable, and easy to deploy," said Satish Thomas, Vice President, Applied AI & Platform Ecosystem, Google Cloud. "This collaboration brings together Google Cloud's cutting-edge AI capabilities with Amdocs' proven industry expertise, offering communications service providers an accelerated path to deploying agentic AI at scale."</p><p>"We're thrilled to be among a strategic group of companies globally to publish agents on Gemini Enterprise. This reinforces our agentic AI strategy to help CSPs move beyond traditional AI assistants toward autonomous systems that can execute complex service workflows end-to-end," said Anthony Goonetilleke, Group President of Technology and Head of Strategy at Amdocs. "By combining Amdocs' telecom expertise with Google Cloud's AI, these agents reduce handling time, improve first call resolution, and enable proactive issue prevention, while maintaining enterprise-grade trust, governance, and security."</p><p><strong>Supporting Resources</strong></p><ul><li><p>Read more about aOS, <a rel="nofollow" href="https://pr.report/lhez">here</a></p></li><li><p>Keep up with Amdocs news by visiting the company's <a rel="nofollow" href="https://pr.report/lhf0">website</a></p></li><li><p>Follow us on <a rel="nofollow" href="https://pr.report/lhf1">X</a>, <a rel="nofollow" href="https://pr.report/lhf2">Facebook</a>, <a rel="nofollow" href="https://pr.report/lhf3">LinkedIn</a>, and <a rel="nofollow" href="https://pr.report/lhf4">YouTube</a></p></li></ul><p><strong>About Amdocs</strong></p><p>Amdocs helps the world's leading communications and media companies deliver exceptional customer experiences through reliable, efficient, and secure operations at scale. We provide software products and services that embed intelligence into how work runs across business, IT, and network domains - delivering measurable outcomes in customer experience, network performance, cloud modernization, and revenue growth. With our talented people, and more than 40 years of experience running mission-critical systems around the globe, Amdocs runs billions of transactions daily. Our technology is relied on every day, connecting people worldwide and advancing a more inclusive, connected world. Together, we help those who shape the future to make it amazing. Amdocs is listed on the NASDAQ Global Select Market (NASDAQ:<a class="ticker" href="https://www.benzinga.com/quote/DOX">DOX</a>) and reported revenue of $4.53 billion in fiscal 2025. For more information, visit <a rel="nofollow" href="https://pr.report/lhf5">www.amdocs.com</a>.</p><p style="text-align:justify;"><strong>Amdocs' Forward-Looking Statement</strong></p><p>This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs' growth and business results in future quarters and years. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general macroeconomic conditions, prevailing level of macroeconomic, business and operational uncertainty, including as a result of geopolitical events or other regional events or pandemics, changes to trade policies including tariffs and trade restrictions, as well as the current inflationary environment, and the effects of these conditions on the Company's customers' businesses and levels of business activity, including the effect of the current economic uncertainty and industry pressure on the spending decisions of the Company's customers. Amdocs' ability to grow in the business markets that it serves, Amdocs' ability to successfully integrate acquired businesses, adverse effects of market competition, rapid technological shifts that may render the Company's products and services obsolete, security incidents, including breaches and cyberattacks to our systems and networks and those of our partners or customers, potential loss of a major customer, our ability to develop long-term relationships with our customers, our ability to successfully and effectively implement artificial intelligence and Generative AI in the Company's offerings and operations, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future; however, Amdocs specifically disclaims any obligation to do so. These and other risks are discussed at greater length in Amdocs' filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2025, filed on December 15, 2025, and for the first quarter of fiscal 2026 on February 17, 2026.</p><p><strong>Media Contacts</strong></p><p style="text-align:justify;">Swati Sharma<br/>Amdocs Public Relations<br/>E-mail: <a rel="nofollow" href="mailto:swati.sharma4@amdocs.com">swati.sharma4@amdocs.com</a></p><p style="text-align:justify;"><strong>SOURCE: </strong>Amdocs Management Limited</p><br/><br/>View the original <a href='https://www.accessnewswire.com/newsroom/en/computers-technology-and-internet/amdocs-announces-availability-of-telco-agents-for-customer-experi-1166126'>press release</a> on ACCESS Newswire<br/><br/>
      <img src="https://app.accessnewswire.com/img.ashx?id=1166126" width="0" height="0"/>

Amdocs Announces Availability of Telco Agents for Customer Experience in Google's Gemini Enterprise Agent Marketplace

Amdocs Expands AI Solutions with Launch of Telco Agents for Customer Experience

<section class="insight" data-version="1">
  <section data-block="information">
    <h3>Information</h3>
    <p>The agents, built using Google&amp;#39;s AI models, enable enterprise-scale deployment of agentic AI across telecom workflows JERSEY CITY, NJ / ACCESS Newswire / May 13, 2026 / Amdocs (NASDAQ:DOX), a leading provider of software</p>
  </section>

  <section data-block="ai-summary-paragraph">
    <h3>AI Summary</h3>
    <p>Amdocs has unveiled the Telco Agents for Customer Experience, leveraging Google Cloud&#039;s Gemini platform. This collaboration promises improved operational efficiency, swifter issue resolution, and enhanced customer satisfaction for communications service providers, potentially boosting Amdocs&#039; revenue growth and market presence.</p>
  </section>

  <section data-block="ai-summary-bullets">
    <h3>Key Points</h3>
    <ul><li>Amdocs launches Telco Agents for enhancing customer experience automation.</li><li>Agents improve resolution speed and customer satisfaction in telecom workflows.</li><li>Collaboration with Google Cloud enables advanced AI deployment for telecom services.</li><li>Amdocs emphasizes cost efficiency and scalability of AI solutions for CSPs.</li></ul>
  </section>

  <section data-block="companies-mentioned">
    <h3>Companies Mentioned</h3>
    <ul><li><strong>Amdocs (DOX)</strong>: Amdocs&#039; innovative AI solutions position it favorably in the telecom industry.</li><li><strong>Google (GOOGL)</strong>: The partnership enhances Amdocs&#039; product offerings and market competitiveness.</li></ul>
  </section>

  <section data-block="category">
    <h3>Corporate Developments</h3>
    <p>This news falls under &#039;Corporate Developments&#039; due to Amdocs launching a significant product update that expands its capabilities in AI. The strategic alliance with Google enhances its market positioning, especially in automation for telecom providers.</p>
  </section>

  <section data-block="market-moving">
    <h3>Market-Moving</h3>
    <ul><li>Amdocs&#039; partnership with Google Cloud may attract new clients and increase sales.</li><li>Telco Agents could lead to increased operational efficiency, enhancing profit margins.</li><li>Successful deployment of AI solutions could positively impact Amdocs&#039; stock price.</li></ul>
  </section>

  <section data-block="key-facts">
    <h3>Key Facts</h3>
    <ul><li>Amdocs reported $4.53 billion revenue in fiscal 2025.</li><li>The Telco Agents focus on automating customer care and service processes.</li><li>Agents enhance operational processes across digital and contact center channels.</li><li>Launched on May 13, 2026, via Google Cloud&#039;s Gemini platform.</li></ul>
  </section>

  <section data-block="trading-thesis">
    <h3>Trading Thesis</h3>
    <p>Consider buying DOX in the next 1-3 months as AI adoption escalates.</p>
  </section>
</section>


<p><i><strong>The agents, built using Google's AI models, enable enterprise-scale deployment of agentic AI across telecom workflows</strong></i></p> <p><strong id="dateline">JERSEY CITY, NJ / <a href='https://www.accessnewswire.com/'>ACCESS Newswire</a> / May 13, 2026 / </strong>Amdocs (NASDAQ:<a class="ticker" href="https://www.benzinga.com/quote/DOX">DOX</a>), a leading provider of software and services to communications and media companies, today announced the availability of Amdocs Telco Agents for Customer Experience in the <a href="https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fconsole.cloud.google.com%2Fmarketplace%2Fproduct%2Fgcppublic-mp-adl-55984733%2Famdocsagent.endpoints.gcppublic-mp-adl-55984733.cloud.googt%3Fproject%3Dmy-fleet-project%26pli%3D1&data=05%7C02%7CSwati.Sharma4%40amdocs.com%7C1d7f162e5f7142a8fc7b08deab72c1c5%7Cc8eca3ca127646d59d9da0f2a028920f%7C0%7C0%7C639136706542245735%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=J%2FAeKpKxcsBom6KsovQEqTig4axtLSy%2FDMWx7L7jbzA%3D&reserved=0">Google Gemini Enterprise Agent Marketplace</a>, Google Cloud's platform for building and deploying enterprise-grade AI agents.</p><p>These agents are now featured as part of Google Cloud's partner-built agents ecosystem in Gemini Enterprise, as announced at <a rel="nofollow" href="https://pr.report/lhew">Google Cloud Next 2026</a>, underscoring Amdocs' role in shaping the next wave of enterprise AI innovation. Built on Google Cloud's Gemini Enterprise platform, Amdocs Telco Agents for Customer Experience enable communications service providers (CSPs) to automate key customer-facing and operational processes, including customer care interactions, service request handling, issue resolution, and order orchestration.</p><p>The agents can reason, orchestrate, and execute end‑to‑end telco processes, improving resolution speed, cost efficiency, and customer satisfaction across digital and contact center channels. Built on <a rel="nofollow" href="https://pr.report/lhex">aOS</a>, Amdocs' agentic operating system for telcos, the solution combines Amdocs' <a rel="nofollow" href="https://pr.report/lhey">Cognitive Core</a> with Gemini Enterprise for CX to coordinate workflows across existing BSS/OSS systems and AI ecosystems. As the intelligence layer within aOS, Amdocs Cognitive Core applies telco-specific reasoning and governance to support scalable AI deployment within live telecom operations.</p><p>"Enterprise customers need AI solutions that are not only powerful but also secure, scalable, and easy to deploy," said Satish Thomas, Vice President, Applied AI & Platform Ecosystem, Google Cloud. "This collaboration brings together Google Cloud's cutting-edge AI capabilities with Amdocs' proven industry expertise, offering communications service providers an accelerated path to deploying agentic AI at scale."</p><p>"We're thrilled to be among a strategic group of companies globally to publish agents on Gemini Enterprise. This reinforces our agentic AI strategy to help CSPs move beyond traditional AI assistants toward autonomous systems that can execute complex service workflows end-to-end," said Anthony Goonetilleke, Group President of Technology and Head of Strategy at Amdocs. "By combining Amdocs' telecom expertise with Google Cloud's AI, these agents reduce handling time, improve first call resolution, and enable proactive issue prevention, while maintaining enterprise-grade trust, governance, and security."</p><p><strong>Supporting Resources</strong></p><ul><li><p>Read more about aOS, <a rel="nofollow" href="https://pr.report/lhez">here</a></p></li><li><p>Keep up with Amdocs news by visiting the company's <a rel="nofollow" href="https://pr.report/lhf0">website</a></p></li><li><p>Follow us on <a rel="nofollow" href="https://pr.report/lhf1">X</a>, <a rel="nofollow" href="https://pr.report/lhf2">Facebook</a>, <a rel="nofollow" href="https://pr.report/lhf3">LinkedIn</a>, and <a rel="nofollow" href="https://pr.report/lhf4">YouTube</a></p></li></ul><p><strong>About Amdocs</strong></p><p>Amdocs helps the world's leading communications and media companies deliver exceptional customer experiences through reliable, efficient, and secure operations at scale. We provide software products and services that embed intelligence into how work runs across business, IT, and network domains - delivering measurable outcomes in customer experience, network performance, cloud modernization, and revenue growth. With our talented people, and more than 40 years of experience running mission-critical systems around the globe, Amdocs runs billions of transactions daily. Our technology is relied on every day, connecting people worldwide and advancing a more inclusive, connected world. Together, we help those who shape the future to make it amazing. Amdocs is listed on the NASDAQ Global Select Market (NASDAQ:<a class="ticker" href="https://www.benzinga.com/quote/DOX">DOX</a>) and reported revenue of $4.53 billion in fiscal 2025. For more information, visit <a rel="nofollow" href="https://pr.report/lhf5">www.amdocs.com</a>.</p><p style="text-align:justify;"><strong>Amdocs' Forward-Looking Statement</strong></p><p>This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs' growth and business results in future quarters and years. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general macroeconomic conditions, prevailing level of macroeconomic, business and operational uncertainty, including as a result of geopolitical events or other regional events or pandemics, changes to trade policies including tariffs and trade restrictions, as well as the current inflationary environment, and the effects of these conditions on the Company's customers' businesses and levels of business activity, including the effect of the current economic uncertainty and industry pressure on the spending decisions of the Company's customers. Amdocs' ability to grow in the business markets that it serves, Amdocs' ability to successfully integrate acquired businesses, adverse effects of market competition, rapid technological shifts that may render the Company's products and services obsolete, security incidents, including breaches and cyberattacks to our systems and networks and those of our partners or customers, potential loss of a major customer, our ability to develop long-term relationships with our customers, our ability to successfully and effectively implement artificial intelligence and Generative AI in the Company's offerings and operations, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future; however, Amdocs specifically disclaims any obligation to do so. These and other risks are discussed at greater length in Amdocs' filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2025, filed on December 15, 2025, and for the first quarter of fiscal 2026 on February 17, 2026.</p><p><strong>Media Contacts</strong></p><p style="text-align:justify;">Swati Sharma<br/>Amdocs Public Relations<br/>E-mail: <a rel="nofollow" href="mailto:swati.sharma4@amdocs.com">swati.sharma4@amdocs.com</a></p><p style="text-align:justify;"><strong>SOURCE: </strong>Amdocs Management Limited</p><br/><br/>View the original <a href='https://www.accessnewswire.com/newsroom/en/computers-technology-and-internet/amdocs-announces-availability-of-telco-agents-for-customer-experi-1166126'>press release</a> on ACCESS Newswire<br/><br/>
      <img src="https://app.accessnewswire.com/img.ashx?id=1166126" width="0" height="0"/>

Amdocs has unveiled the Telco Agents for Customer Experience, leveraging Google Cloud's Gemini platform. This collaboration promises improved operational efficiency, swifter issue resolution, and enhanced customer satisfaction for communications service providers, potentially boosting Amdocs' revenue growth and market presence.

Amdocs Announces Availability of Telco Agents for Customer Experience in Google's Gemini Enterprise Agent Marketplace

AI Summary

Sentiment Rationale

Trading Thesis

Market-Moving

Key Facts

Companies Mentioned

Corporate Developments

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