
Strategic Collaboration to build 24/7 intelligent voice and chat capabilities, enhancing Customers Bank&#39;s high-touch service model with always-on support


Customers Bank, the nearly $26 billion subsidiary of

<p xmlns="http://www.w3.org/1999/xhtml" class="bwalignc">
<i xmlns="http://www.w3.org/1999/xhtml">Strategic Collaboration to build 24/7 intelligent voice and chat capabilities, enhancing Customers Bank&#39;s high-touch service model with always-on support</i>

</p><p xmlns="http://www.w3.org/1999/xhtml">
Customers Bank, the nearly $26 billion subsidiary of Customers Bancorp (NYSE:<a class="ticker" href="https://www.benzinga.com/quote/CUBI">CUBI</a>), today announced a strategic collaboration with ElevenLabs, a global leader in conversational AI, to deploy advanced voice and AI agents across its customer service and internal operations.

</p><p xmlns="http://www.w3.org/1999/xhtml">
The collaboration will leverage ElevenLabs&#39; industry-leading conversational AI agents into Customers Bank&#39;s ecosystem by enabling intelligent, always-on interactions within the bank&#39;s hallmark high-touch service model. Customers Bank intends to enhance that personalized experience into digital and voice channels, delivering faster, more accessible support without compromising quality.

</p><p xmlns="http://www.w3.org/1999/xhtml">
&#34;As customer expectations evolve toward real-time, conversational experiences, we see a clear opportunity to enhance how we serve our clients,&#34; said Sam Sidhu, President and CEO of Customers Bank. &#34;Working with ElevenLabs enables us to combine cutting-edge AI with our high-touch service model, giving our customers immediate access to support while ensuring the human connection remains at the center of everything we do.&#34;

</p><p xmlns="http://www.w3.org/1999/xhtml">
Customers Bank plans to roll out a series of AI-powered agents designed to streamline both customer and employee experiences, including:

</p><ul xmlns="http://www.w3.org/1999/xhtml" class="bwlistdisc">
<li xmlns="http://www.w3.org/1999/xhtml">
Voice and digital agents that deliver intelligent, always-available customer service across every channel;

</li>
<li xmlns="http://www.w3.org/1999/xhtml">
Real-time assist agents that synthesize the right information to relationship managers the moment they need it;

</li>
<li xmlns="http://www.w3.org/1999/xhtml">
Conversational agents built to naturally interact with customers that streamline account opening.

</li>
</ul><p xmlns="http://www.w3.org/1999/xhtml">
These capabilities are essential to deliver faster response times, reduce wait times, and provide consistent, high-quality service.

</p><p xmlns="http://www.w3.org/1999/xhtml">
ElevenLabs brings a research-driven approach to conversational AI agents, combining proprietary speech recognition and text-to-speech models with configurable agent orchestration to deliver human-like agent experiences. The platform is trusted by enterprises across financial services and other regulated industries to deploy AI agents to millions of users.

</p><p xmlns="http://www.w3.org/1999/xhtml">
&#34;Customers Bank has one of the most enviable customer satisfaction records in US banking,&#34; said Mati Staniszewski, cofounder of ElevenLabs. &#34;By deploying ElevenAgents across their customer experience, the bank will deliver faster, human-like interactions at scale - and protect the edge they&#39;ve spent years building.&#34;

</p><p xmlns="http://www.w3.org/1999/xhtml">
The collaboration reflects a shared vision to transform how customers interact with financial institutions: a future where conversational interfaces become the primary method for clients to engage with their bank.

</p><p xmlns="http://www.w3.org/1999/xhtml">
To read more about Customers Bank's work with ElevenLabs, <a xmlns="http://www.w3.org/1999/xhtml" rel="nofollow" href="https://cts.businesswire.com/ct/CT?id=smartlink&amp;url=https%3A%2F%2Felevenlabs.io%2Fblog%2Fcustomers-bank-partnership&amp;esheet=54546235&amp;newsitemid=20260602834906&amp;lan=en-US&amp;anchor=click+here&amp;index=1&amp;md5=c8d67bdd2197882c19d5b63f58d592a9" shape="rect">click here</a>.

</p><p xmlns="http://www.w3.org/1999/xhtml">
<b xmlns="http://www.w3.org/1999/xhtml">Institutional Background</b>

</p><p xmlns="http://www.w3.org/1999/xhtml">
Customers Bancorp, Inc. (NYSE:<a class="ticker" href="https://www.benzinga.com/quote/CUBI">CUBI</a>) is one of the nation&#39;s top-performing banking companies with over $26 billion in assets making it one of the 80 largest bank holding companies in the U.S. Customers Bank&#39;s commercial and consumer clients benefit from a full suite of technology-enabled tailored product experiences delivered by best-in-class customer service distinguished by a Single Point of Contact approach. In addition to traditional lines such as C&amp;I, commercial real estate, and residential and personal lending, Customers Bank also provides a number of national corporate banking services to clients in businesses including: fund finance, venture banking, healthcare, mortgage finance, and equipment finance. Major accolades include:

</p><ul xmlns="http://www.w3.org/1999/xhtml" class="bwlistdisc">
<li xmlns="http://www.w3.org/1999/xhtml">
Named a Top 10 Performing Bank by American Banker for five consecutive years (2021–2025), including the #1 spot in 2024 among midsize banks ($10B to $50B in assets)

</li>
<li xmlns="http://www.w3.org/1999/xhtml">
No. 45 out of the 100 largest publicly traded banks in 2026 Forbes Best Banks list

</li>
<li xmlns="http://www.w3.org/1999/xhtml">
Net Promoter Score of 81 compared to industry average of 41

</li>
</ul><p xmlns="http://www.w3.org/1999/xhtml">
A member of the Federal Reserve System with deposits insured by the Federal Deposit Insurance Corporation, Customers Bank is an equal opportunity lender. Learn more: <a xmlns="http://www.w3.org/1999/xhtml" rel="nofollow" href="https://cts.businesswire.com/ct/CT?id=smartlink&amp;url=http%3A%2F%2Fwww.customersbank.com&amp;esheet=54546235&amp;newsitemid=20260602834906&amp;lan=en-US&amp;anchor=www.customersbank.com&amp;index=2&amp;md5=96a647c9e9ec730076ab325d632e2d38" shape="rect">www.customersbank.com</a>.

</p><p xmlns="http://www.w3.org/1999/xhtml">
<b xmlns="http://www.w3.org/1999/xhtml">About ElevenLabs</b>

</p><p xmlns="http://www.w3.org/1999/xhtml">
ElevenLabs is an AI research and product company transforming how people and businesses communicate with the world. Launched in January 2023 with the first human-like AI voice model, it now serves millions of users and thousands of businesses across three platforms: ElevenCreative for generating and editing speech, music, image, and video across 70+ languages; ElevenAgents for deploying voice and chat agents at scale; and ElevenAPI for developer access to its leading AI audio models.

</p><p xmlns="http://www.w3.org/1999/xhtml"><img xmlns="http://www.w3.org/1999/xhtml" alt="" src="https://cts.businesswire.com/ct/CT?id=bwnews&amp;sty=20260602834906r1&amp;sid=benz2&amp;distro=nx&amp;lang=en" style="width:0;height:0"></img><span xmlns="http://www.w3.org/1999/xhtml" class="bwct31415"></span></p><p xmlns="http://www.w3.org/1999/xhtml" id="mmgallerylink"><span xmlns="http://www.w3.org/1999/xhtml" id="mmgallerylink-phrase">View source version on businesswire.com: </span><span xmlns="http://www.w3.org/1999/xhtml" id="mmgallerylink-link"><a xmlns="http://www.w3.org/1999/xhtml" href="https://www.businesswire.com/news/home/20260602834906/en/" rel="nofollow">https://www.businesswire.com/news/home/20260602834906/en/</a></span></p><p xmlns="http://www.w3.org/1999/xhtml">
<b xmlns="http://www.w3.org/1999/xhtml">Media Contact:
<br xmlns="http://www.w3.org/1999/xhtml"></br></b>Vested
<br xmlns="http://www.w3.org/1999/xhtml"></br><a xmlns="http://www.w3.org/1999/xhtml" rel="nofollow" href="mailto:customersbank@fullyvested.com" shape="rect">customersbank@fullyvested.com</a>

</p>

CUBI

Customers Bank and ElevenLabs to Deploy AI-Powered Conversational Agents Across Customer and Employee Experiences

Customers Bank Teams with ElevenLabs to Deploy 24/7 AI Agents

<section class="insight" data-version="1">
  <section data-block="information">
    <h3>Information</h3>
    <p>Strategic Collaboration to build 24/7 intelligent voice and chat capabilities, enhancing Customers Bank&amp;#39;s high-touch service model with always-on support


Customers Bank, the nearly $26 billion subsidiary of</p>
  </section>

  <section data-block="ai-summary-paragraph">
    <h3>AI Summary</h3>
    <p>Customers Bank announced a strategic collaboration with ElevenLabs to deploy advanced AI voice and chat agents across its customer service and internal operations. The rollout targets always-on interactions, faster responses, and streamlined account openings while maintaining a human-centered service model. If successful, the initiative could improve efficiency and client experience, with uncertain timing and cost implications.</p>
  </section>

  <section data-block="ai-summary-bullets">
    <h3>Key Points</h3>
    <ul><li>Customers Bank, ~$26B assets, partners ElevenLabs to deploy AI agents. Aimed at scale.</li><li>Strategy to enable always-on voice and chat across channels. Improves response times.</li><li>Real-time assist for relationship managers; faster account opening. May boost customer satisfaction.</li><li>ElevenLabs AI platform for voice, chat, and agent orchestration. Trusted by regulated industries.</li></ul>
  </section>

  <section data-block="companies-mentioned">
    <h3>Companies Mentioned</h3>
    <ul><li><strong>Customers Bancorp, Inc. (CUBI)</strong>: Parent company; press release frames strategic collaboration around its bank subsidiary.</li><li><strong>Customers Bank (CUBI)</strong>: Subsidiary; deploying ElevenLabs AI across service channels.</li><li><strong>ElevenLabs (N/A)</strong>: Private AI firm providing voice/chat agents; collaboration signals digital strategy.</li></ul>
  </section>

  <section data-block="category">
    <h3>Corporate Developments</h3>
    <p>Category: Corporate Developments. Strategic partnership signals a digital-innovation push that could influence long-term operating efficiency and customer experience, beyond immediate earnings impact.</p>
  </section>

  <section data-block="market-moving">
    <h3>Market-Moving</h3>
    <ul><li>Potential uplift in service levels could support deposits and retention.</li><li>No immediate revenue impact disclosed; investors will watch cost savings.</li><li>Execution risks around integration with legacy systems.</li><li>Enhances CUBI&#039;s tech-forward branding in consumer banking.</li></ul>
  </section>

  <section data-block="key-facts">
    <h3>Key Facts</h3>
    <ul><li>Assets: Customers Bank ~$26 billion.</li><li>Partnership announced June 2026.</li><li>Customers Bank is a subsidiary of Customers Bancorp (CUBI).</li><li>Forbes 2026 Best Banks: No. 45; NPS 81 vs 41 industry.</li><li>American Banker Top 10 Performing Bank 2021–2025 (No.1 in 2024).</li></ul>
  </section>

  <section data-block="trading-thesis">
    <h3>Trading Thesis</h3>
    <p>Bullish for CUBI on potential efficiency gains within 12–24 months if integration succeeds.</p>
  </section>
</section>


<p xmlns="http://www.w3.org/1999/xhtml" class="bwalignc">
<i xmlns="http://www.w3.org/1999/xhtml">Strategic Collaboration to build 24/7 intelligent voice and chat capabilities, enhancing Customers Bank&#39;s high-touch service model with always-on support</i>

</p><p xmlns="http://www.w3.org/1999/xhtml">
Customers Bank, the nearly $26 billion subsidiary of Customers Bancorp (NYSE:<a class="ticker" href="https://www.benzinga.com/quote/CUBI">CUBI</a>), today announced a strategic collaboration with ElevenLabs, a global leader in conversational AI, to deploy advanced voice and AI agents across its customer service and internal operations.

</p><p xmlns="http://www.w3.org/1999/xhtml">
The collaboration will leverage ElevenLabs&#39; industry-leading conversational AI agents into Customers Bank&#39;s ecosystem by enabling intelligent, always-on interactions within the bank&#39;s hallmark high-touch service model. Customers Bank intends to enhance that personalized experience into digital and voice channels, delivering faster, more accessible support without compromising quality.

</p><p xmlns="http://www.w3.org/1999/xhtml">
&#34;As customer expectations evolve toward real-time, conversational experiences, we see a clear opportunity to enhance how we serve our clients,&#34; said Sam Sidhu, President and CEO of Customers Bank. &#34;Working with ElevenLabs enables us to combine cutting-edge AI with our high-touch service model, giving our customers immediate access to support while ensuring the human connection remains at the center of everything we do.&#34;

</p><p xmlns="http://www.w3.org/1999/xhtml">
Customers Bank plans to roll out a series of AI-powered agents designed to streamline both customer and employee experiences, including:

</p><ul xmlns="http://www.w3.org/1999/xhtml" class="bwlistdisc">
<li xmlns="http://www.w3.org/1999/xhtml">
Voice and digital agents that deliver intelligent, always-available customer service across every channel;

</li>
<li xmlns="http://www.w3.org/1999/xhtml">
Real-time assist agents that synthesize the right information to relationship managers the moment they need it;

</li>
<li xmlns="http://www.w3.org/1999/xhtml">
Conversational agents built to naturally interact with customers that streamline account opening.

</li>
</ul><p xmlns="http://www.w3.org/1999/xhtml">
These capabilities are essential to deliver faster response times, reduce wait times, and provide consistent, high-quality service.

</p><p xmlns="http://www.w3.org/1999/xhtml">
ElevenLabs brings a research-driven approach to conversational AI agents, combining proprietary speech recognition and text-to-speech models with configurable agent orchestration to deliver human-like agent experiences. The platform is trusted by enterprises across financial services and other regulated industries to deploy AI agents to millions of users.

</p><p xmlns="http://www.w3.org/1999/xhtml">
&#34;Customers Bank has one of the most enviable customer satisfaction records in US banking,&#34; said Mati Staniszewski, cofounder of ElevenLabs. &#34;By deploying ElevenAgents across their customer experience, the bank will deliver faster, human-like interactions at scale - and protect the edge they&#39;ve spent years building.&#34;

</p><p xmlns="http://www.w3.org/1999/xhtml">
The collaboration reflects a shared vision to transform how customers interact with financial institutions: a future where conversational interfaces become the primary method for clients to engage with their bank.

</p><p xmlns="http://www.w3.org/1999/xhtml">
To read more about Customers Bank's work with ElevenLabs, <a xmlns="http://www.w3.org/1999/xhtml" rel="nofollow" href="https://cts.businesswire.com/ct/CT?id=smartlink&amp;url=https%3A%2F%2Felevenlabs.io%2Fblog%2Fcustomers-bank-partnership&amp;esheet=54546235&amp;newsitemid=20260602834906&amp;lan=en-US&amp;anchor=click+here&amp;index=1&amp;md5=c8d67bdd2197882c19d5b63f58d592a9" shape="rect">click here</a>.

</p><p xmlns="http://www.w3.org/1999/xhtml">
<b xmlns="http://www.w3.org/1999/xhtml">Institutional Background</b>

</p><p xmlns="http://www.w3.org/1999/xhtml">
Customers Bancorp, Inc. (NYSE:<a class="ticker" href="https://www.benzinga.com/quote/CUBI">CUBI</a>) is one of the nation&#39;s top-performing banking companies with over $26 billion in assets making it one of the 80 largest bank holding companies in the U.S. Customers Bank&#39;s commercial and consumer clients benefit from a full suite of technology-enabled tailored product experiences delivered by best-in-class customer service distinguished by a Single Point of Contact approach. In addition to traditional lines such as C&amp;I, commercial real estate, and residential and personal lending, Customers Bank also provides a number of national corporate banking services to clients in businesses including: fund finance, venture banking, healthcare, mortgage finance, and equipment finance. Major accolades include:

</p><ul xmlns="http://www.w3.org/1999/xhtml" class="bwlistdisc">
<li xmlns="http://www.w3.org/1999/xhtml">
Named a Top 10 Performing Bank by American Banker for five consecutive years (2021–2025), including the #1 spot in 2024 among midsize banks ($10B to $50B in assets)

</li>
<li xmlns="http://www.w3.org/1999/xhtml">
No. 45 out of the 100 largest publicly traded banks in 2026 Forbes Best Banks list

</li>
<li xmlns="http://www.w3.org/1999/xhtml">
Net Promoter Score of 81 compared to industry average of 41

</li>
</ul><p xmlns="http://www.w3.org/1999/xhtml">
A member of the Federal Reserve System with deposits insured by the Federal Deposit Insurance Corporation, Customers Bank is an equal opportunity lender. Learn more: <a xmlns="http://www.w3.org/1999/xhtml" rel="nofollow" href="https://cts.businesswire.com/ct/CT?id=smartlink&amp;url=http%3A%2F%2Fwww.customersbank.com&amp;esheet=54546235&amp;newsitemid=20260602834906&amp;lan=en-US&amp;anchor=www.customersbank.com&amp;index=2&amp;md5=96a647c9e9ec730076ab325d632e2d38" shape="rect">www.customersbank.com</a>.

</p><p xmlns="http://www.w3.org/1999/xhtml">
<b xmlns="http://www.w3.org/1999/xhtml">About ElevenLabs</b>

</p><p xmlns="http://www.w3.org/1999/xhtml">
ElevenLabs is an AI research and product company transforming how people and businesses communicate with the world. Launched in January 2023 with the first human-like AI voice model, it now serves millions of users and thousands of businesses across three platforms: ElevenCreative for generating and editing speech, music, image, and video across 70+ languages; ElevenAgents for deploying voice and chat agents at scale; and ElevenAPI for developer access to its leading AI audio models.

</p><p xmlns="http://www.w3.org/1999/xhtml"><img xmlns="http://www.w3.org/1999/xhtml" alt="" src="https://cts.businesswire.com/ct/CT?id=bwnews&amp;sty=20260602834906r1&amp;sid=benz2&amp;distro=nx&amp;lang=en" style="width:0;height:0"></img><span xmlns="http://www.w3.org/1999/xhtml" class="bwct31415"></span></p><p xmlns="http://www.w3.org/1999/xhtml" id="mmgallerylink"><span xmlns="http://www.w3.org/1999/xhtml" id="mmgallerylink-phrase">View source version on businesswire.com: </span><span xmlns="http://www.w3.org/1999/xhtml" id="mmgallerylink-link"><a xmlns="http://www.w3.org/1999/xhtml" href="https://www.businesswire.com/news/home/20260602834906/en/" rel="nofollow">https://www.businesswire.com/news/home/20260602834906/en/</a></span></p><p xmlns="http://www.w3.org/1999/xhtml">
<b xmlns="http://www.w3.org/1999/xhtml">Media Contact:
<br xmlns="http://www.w3.org/1999/xhtml"></br></b>Vested
<br xmlns="http://www.w3.org/1999/xhtml"></br><a xmlns="http://www.w3.org/1999/xhtml" rel="nofollow" href="mailto:customersbank@fullyvested.com" shape="rect">customersbank@fullyvested.com</a>

</p>

Customers Bank announced a strategic collaboration with ElevenLabs to deploy advanced AI voice and chat agents across its customer service and internal operations. The rollout targets always-on interactions, faster responses, and streamlined account openings while maintaining a human-centered service model. If successful, the initiative could improve efficiency and client experience, with uncertain timing and cost implications.

Customers Bank and ElevenLabs to Deploy AI-Powered Conversational Agents Across Customer and Employee Experiences

AI Summary

Sentiment Rationale

Trading Thesis

Market-Moving

Key Facts

Companies Mentioned

Corporate Developments

Related News