EXL Recognized as a Leader in Five Quadrants of ISG Provider Lens™ Insurance Services Report
New York, January 12, 2026 (GLOBE NEWSWIRE) - EXL [NASDAQ: EXLS], a prominent global data and AI company, has been acknowledged as a Leader in five distinct quadrants in the ISG Provider Lens™ Insurance Services 2025 report. This distinction encompasses key service specialist capabilities in Life & Retirement, Property & Casualty, and introduces the new categories of GenAI, Agentic AI, and Global Capability Centers.
Highlights of EXL's Leadership
EXL's commendable positioning underscores its extensive influence across the insurance value chain, demonstrating a capacity to implement next-generation intelligence effectively. The company's ability to integrate strategic core capabilities with emerging AI-driven technologies positions it as a frontrunner in adapting to industry trends.
“As the insurance industry continues to contend with strong market headwinds,” said Vivek Jetley, President and Head of Insurance, Healthcare, and Life Sciences at EXL, “our clients have become more agile and resilient by embracing robust digital transformation initiatives powered by real-time, reliable data and AI-embedded workflows.”
A Commitment to Innovation
EXL’s performance across all five categories of the ISG Provider Lens highlights its commitment to delivering innovative solutions that enhance decision-making processes and business outcomes for clients, even in challenging market conditions.
- Accelerated Underwriting: Leveraging AI for faster and more accurate underwriting processes.
- Intelligent Claims Triage: Utilizing advanced algorithms for efficient claims management.
- Enhanced Experiences: Improving interactions for agents and policyholders alike.
ISG Provider Lens Report Details
The ISG Provider Lens is a practitioner-led comparison that evaluates service providers based on ISG's advisory expertise and research. It provides unbiased assessments, reflecting independent evaluations formed through quantitative data, including surveys, product testing, and customer interviews.
“EXL continues to help carriers across the entire insurance industry raise the bar,” stated Ashish Jhajharia, lead analyst and co-author of the report. “As 2026 brings new technologies and challenges, EXL is poised to help clients navigate volatility and excel.”
About EXL
EXL [NASDAQ: EXLS] stands as a global leader in data and AI, offering transformative services that reinvent business models, optimize outcomes, and accelerate growth. With a workforce of approximately 63,000 employees spanning six continents, EXL harnesses data and AI to deliver solutions across several industries, such as insurance, healthcare, banking and capital markets, retail, and energy.
Founded in 1999, EXL operates with core values of innovation, collaboration, excellence, integrity, and respect. For further details about EXL and its solutions, visit www.exlservice.com.
Cautionary Note on Forward-Looking Statements
This release contains forward-looking statements as defined by the United States Private Securities Litigation Reform Act of 1995. Such statements involve risks and uncertainties that may affect EXL's operations and business environment, potentially leading to actual outcomes differing from those projected. These risks include market conditions, client demand, and operational costs, among others.
For more detailed information regarding forward-looking statements and associated risks, please refer to EXL's filings with the Securities and Exchange Commission, including the Annual Report on Form 10-K.
Contact Information
Media inquiries can be directed to:
Keith Little
Email: media.relations@exlservice.com