Recognition highlights sustained KPI performance, AI-driven innovation, and long-standing global partnership CHELMSFORD, MA / ACCESS Newswire / June 16, 2026 / Harte Hanks (NASDAQ:HHS), a leading global experience

<p><i><strong>Recognition highlights sustained KPI performance, AI-driven innovation, and long-standing global partnership</strong></i></p> <p><strong id="dateline">CHELMSFORD, MA / <a href='https://www.accessnewswire.com/'>ACCESS Newswire</a> / June 16, 2026 / </strong>Harte Hanks (NASDAQ:<a class="ticker" href="https://www.benzinga.com/quote/HHS">HHS</a>), a leading global experience company, today announced it has been honored with the Lenovo Supplier Conference Operational Excellence Award at Lenovo's recent Supplier Conference in Hefei, China. The award was presented by Deguo Liu, Corporate Vice President, International Services Support, in recognition of Harte Hanks' exceptional performance supporting Motorola's customer experience operations in Manila.</p><p>The award recognizes Harte Hanks' consistent delivery of high-quality customer experience (CX) outcomes, including meeting all key performance indicators (KPIs) for Motorola's program from September 2024 through November 2025, alongside ongoing innovation and operational excellence.</p><p>Harte Hanks was specifically recognized for:</p><ul><li><p>Innovation in customer experience, including the successful launch and optimization of Smart IVR, which improved routing accuracy and accelerated time-to-assist</p></li><li><p>AI-enabled operational efficiency, leveraging agentic AI and knowledge enhancements to streamline workflows and improve decision-making</p></li><li><p>Sustained KPI attainment and service quality, demonstrating reliable performance across service levels, responsiveness, and resolution outcomes</p></li><li><p>Long-term partnership value, reflecting more than a decade of collaboration with Lenovo's Motorola brand since 2013</p></li></ul><p>These achievements reflect disciplined execution, strong governance, and a deep commitment to continuous improvement in support of Lenovo's standards for operational excellence.</p><p>As Lenovo continues to expand its device ecosystem and customer base, Harte Hanks remains focused on delivering scalable, insight-driven customer experience solutions that support growth, loyalty, and operational efficiency.</p><p>This award marks the first time Harte Hanks has received this recognition from Lenovo and further strengthens its position as a trusted partner in delivering high-performance, future-ready customer experience solutions.</p><p><strong>About Harte Hanks</strong></p><p>Harte Hanks is a global experience company that seamlessly blends data-driven insight, omnichannel marketing, logistics, customer care, fulfillment, and logistics solutions to help brands connect with and serve their customers. With decades of expertise, Harte Hanks partners with some of the world's leading companies to deliver measurable results and long-term value. For more information, visit <a rel="nofollow" href="https://pr.report/mnvw">www.hartehanks.com</a>.</p><p>As used herein, "Harte Hanks" or "the Company" refers to Harte Hanks, Inc. and/or its applicable operating subsidiaries, as the context may require. Harte Hanks' logo and name are trademarks of Harte Hanks, Inc.</p><p><strong>Media Contact:</strong><br/>Cindy Stein<br/>Head of Global Marketing<br/>Harte Hanks<br/><a rel="nofollow" href="mailto:Cindy.Stein@HarteHanks.com">Cindy.Stein@HarteHanks.com</a></p><p><strong>SOURCE:</strong> Harte Hanks, Inc.</p><br/><br/>View the original <a href='https://www.accessnewswire.com/newsroom/en/business-and-professional-services/harte-hanks-receives-lenovo-operational-excellence-award-for-dri-1178279'>press release</a> on ACCESS Newswire<br/><br/>
      <img src="https://app.accessnewswire.com/img.ashx?id=1178279" width="0" height="0"/>

Harte Hanks Receives Lenovo Operational Excellence Award for Driving AI-Enabled CX Performance and Operational Scale for Motorola

Harte Hanks Wins Lenovo Operational Excellence Award for Motorola CX

<section class="insight" data-version="1">
  <section data-block="information">
    <h3>Information</h3>
    <p>Recognition highlights sustained KPI performance, AI-driven innovation, and long-standing global partnership CHELMSFORD, MA / ACCESS Newswire / June 16, 2026 / Harte Hanks (NASDAQ:HHS), a leading global experience</p>
  </section>

  <section data-block="ai-summary-paragraph">
    <h3>AI Summary</h3>
    <p>Harte Hanks (HHS) was honored with Lenovo&#039;s Operational Excellence Award for its support of Motorola&#039;s customer experience in Manila, recognizing KPI attainment from Sept 2024 to Nov 2025 and ongoing AI-driven innovation. The accolade reinforces Harte Hanks as a strategic CX partner within Lenovo&#039;s ecosystem, potentially unlocking incremental opportunities as Lenovo expands its device and services footprint.</p>
  </section>

  <section data-block="ai-summary-bullets">
    <h3>Key Points</h3>
    <ul><li>Harte Hanks awarded Lenovo Operational Excellence for Motorola CX in Manila.</li><li>KPI attainment for Motorola program Sep 2024–Nov 2025 cited by Lenovo.</li><li>Smart IVR launch and AI-enabled efficiency highlighted as innovations.</li><li>Partnership with Lenovo/Motorola spans over a decade since 2013; first such award.</li></ul>
  </section>

  <section data-block="companies-mentioned">
    <h3>Companies Mentioned</h3>
    <ul><li><strong>Harte Hanks (HHS)</strong>: Primary beneficiary; award may bolster near-term demand from Lenovo/Motorola teams.</li><li><strong>Lenovo Group Ltd (0992.HK)</strong>: Award issuer; potential indirect uplift to Harte Hanks through expanded supplier relationships.</li><li><strong>Motorola (brand under Lenovo) (N/A)</strong>: Client referenced; success could lead to additional CX work within Motorola ecosystem.</li><li><strong>Motorola Solutions, Inc. (MSI)</strong>: Related brand context; potential indirect effect if ecosystem dynamics shift within Lenovo/Motorola.</li></ul>
  </section>

  <section data-block="category">
    <h3>Industry News</h3>
    <p>Industry News; highlights a strategic supplier recognition and its potential to influence Harte Hanks&#039; enterprise pipeline within Lenovo&#039;s device ecosystem.</p>
  </section>

  <section data-block="market-moving">
    <h3>Market-Moving</h3>
    <ul><li>Award validates Harte Hanks&#039; CX capabilities and AI initiatives, potentially expanding enterprise pipeline.</li><li>Strengthens Lenovo-Motorola collaboration narrative, signaling possible incremental projects.</li><li>Long-standing Lenovo relationship may elevate HHS credibility with other enterprise clients.</li></ul>
  </section>

  <section data-block="key-facts">
    <h3>Key Facts</h3>
    <ul><li>Harte Hanks named Lenovo Supplier Conference Operational Excellence Award in Hefei, China.</li><li>Award date referenced in release: June 16, 2026.</li><li>KPI attainment for Motorola program achieved Sept 2024–Nov 2025.</li><li>Long-term Lenovo-Motorola partnership since 2013.</li><li>Smart IVR innovation and AI-enabled efficiency cited in the recognition.</li></ul>
  </section>

  <section data-block="trading-thesis">
    <h3>Trading Thesis</h3>
    <p>Positive sentiment from the award could support modest near-term upside in HHS shares over 1–3 quarters.</p>
  </section>
</section>


<p><i><strong>Recognition highlights sustained KPI performance, AI-driven innovation, and long-standing global partnership</strong></i></p> <p><strong id="dateline">CHELMSFORD, MA / <a href='https://www.accessnewswire.com/'>ACCESS Newswire</a> / June 16, 2026 / </strong>Harte Hanks (NASDAQ:<a class="ticker" href="https://www.benzinga.com/quote/HHS">HHS</a>), a leading global experience company, today announced it has been honored with the Lenovo Supplier Conference Operational Excellence Award at Lenovo's recent Supplier Conference in Hefei, China. The award was presented by Deguo Liu, Corporate Vice President, International Services Support, in recognition of Harte Hanks' exceptional performance supporting Motorola's customer experience operations in Manila.</p><p>The award recognizes Harte Hanks' consistent delivery of high-quality customer experience (CX) outcomes, including meeting all key performance indicators (KPIs) for Motorola's program from September 2024 through November 2025, alongside ongoing innovation and operational excellence.</p><p>Harte Hanks was specifically recognized for:</p><ul><li><p>Innovation in customer experience, including the successful launch and optimization of Smart IVR, which improved routing accuracy and accelerated time-to-assist</p></li><li><p>AI-enabled operational efficiency, leveraging agentic AI and knowledge enhancements to streamline workflows and improve decision-making</p></li><li><p>Sustained KPI attainment and service quality, demonstrating reliable performance across service levels, responsiveness, and resolution outcomes</p></li><li><p>Long-term partnership value, reflecting more than a decade of collaboration with Lenovo's Motorola brand since 2013</p></li></ul><p>These achievements reflect disciplined execution, strong governance, and a deep commitment to continuous improvement in support of Lenovo's standards for operational excellence.</p><p>As Lenovo continues to expand its device ecosystem and customer base, Harte Hanks remains focused on delivering scalable, insight-driven customer experience solutions that support growth, loyalty, and operational efficiency.</p><p>This award marks the first time Harte Hanks has received this recognition from Lenovo and further strengthens its position as a trusted partner in delivering high-performance, future-ready customer experience solutions.</p><p><strong>About Harte Hanks</strong></p><p>Harte Hanks is a global experience company that seamlessly blends data-driven insight, omnichannel marketing, logistics, customer care, fulfillment, and logistics solutions to help brands connect with and serve their customers. With decades of expertise, Harte Hanks partners with some of the world's leading companies to deliver measurable results and long-term value. For more information, visit <a rel="nofollow" href="https://pr.report/mnvw">www.hartehanks.com</a>.</p><p>As used herein, "Harte Hanks" or "the Company" refers to Harte Hanks, Inc. and/or its applicable operating subsidiaries, as the context may require. Harte Hanks' logo and name are trademarks of Harte Hanks, Inc.</p><p><strong>Media Contact:</strong><br/>Cindy Stein<br/>Head of Global Marketing<br/>Harte Hanks<br/><a rel="nofollow" href="mailto:Cindy.Stein@HarteHanks.com">Cindy.Stein@HarteHanks.com</a></p><p><strong>SOURCE:</strong> Harte Hanks, Inc.</p><br/><br/>View the original <a href='https://www.accessnewswire.com/newsroom/en/business-and-professional-services/harte-hanks-receives-lenovo-operational-excellence-award-for-dri-1178279'>press release</a> on ACCESS Newswire<br/><br/>
      <img src="https://app.accessnewswire.com/img.ashx?id=1178279" width="0" height="0"/>

Harte Hanks (HHS) was honored with Lenovo's Operational Excellence Award for its support of Motorola's customer experience in Manila, recognizing KPI attainment from Sept 2024 to Nov 2025 and ongoing AI-driven innovation. The accolade reinforces Harte Hanks as a strategic CX partner within Lenovo's ecosystem, potentially unlocking incremental opportunities as Lenovo expands its device and services footprint.

Harte Hanks Receives Lenovo Operational Excellence Award for Driving AI-Enabled CX Performance and Operational Scale for Motorola

AI Summary

Sentiment Rationale

Trading Thesis

Market-Moving

Key Facts

Companies Mentioned

Industry News

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