Harvard Federal Credit Union Enhances Member Experience with Alkami Technology
In a significant move to modernize its banking services, Harvard Federal Credit Union (Harvard FCU) has selected MANTL's Onboarding & Account Opening Solution, integrated with the Alkami Digital Sales & Service Platform (Nasdaq: ALKT). This strategic partnership aims to enhance the account opening experience and support rapid member growth across various banking channels.
Transforming Account Opening for Retail and Business Members
With the implementation of MANTL's solution, Harvard FCU plans to streamline the account opening process for both retail and business members. This initiative ensures a seamless and efficient digital-first experience, allowing users to open new deposit accounts via desktop, mobile devices, and in-branch interactions. Kriti Modi, Chief Information Officer at Harvard FCU, emphasized the importance of this upgrade: "By adopting MANTL's Onboarding & Account Opening Solution, we're elevating how we onboard, engage, and grow relationships with both business and retail members."
- 85% Automation: The new system will automate over 85% of application decisions, including KYC, AML, and BSA checks.
- Omnichannel Solutions: Members can access services through various banking channels—desktop, mobile, in-branch, and in-the-field.
- Operational Efficiency: The transition aims to increase operational efficiencies and drive deposits significantly.
The Future of Digital Banking
Taylor Adkins, Vice President of Product Management at Alkami, spoke on the implications of this partnership, stating, "Harvard FCU is making a forward-looking investment in the future of digital banking by embracing the full Digital Sales & Service Platform." This collaboration is expected to deliver a sophisticated banking experience that aligns with the needs of the credit union's community, enhancing member relations and expanding deposit growth.
Joining a Network of Innovators
Harvard FCU is now part of a growing community of financial institutions utilizing the Alkami Platform to unify their digital experiences and stimulate measurable growth. The credit union's focus on a data-driven approach helps optimize the member experience throughout the entire account holder journey.
About Alkami Technology
Alkami Technology, Inc. (Nasdaq: ALKT), specializes in providing digital sales and service platforms for banks and credit unions across the U.S. The unified solutions offered by Alkami—covering onboarding, digital banking, and data marketing—enhance the ability of financial institutions to onboard, engage, and nurture relationships effectively.
About Harvard Federal Credit Union
Founded in 1939, Harvard Federal Credit Union has dedicated itself to serving the financial well-being of its members, which include students, faculty, alumni, and staff from Harvard University. As a not-for-profit cooperative, Harvard FCU reinvests its success into the community, promoting financial wellness education, social responsibility, and charitable activities.