New York, New York, Aug.  04, 2026  (GLOBE NEWSWIRE) -- Kaltura (NASDAQ:KLTR), the Agentic Digital Experience company, today introduced real-time emotional intelligence for its Agentic Avatars, allowing them to

KLTR

Kaltura Introduces Real-Time Emotional Intelligence for Agentic Avatars, Enabling More Natural AI Interactions Across Marketing, Sales, Training, and Learning

Kaltura Introduces Real-Time Emotional Intelligence for Agentic Avatars

<section class="insight" data-version="1">
  <section data-block="information">
    <h3>Information</h3>
    <p>New York, New York, Aug.  04, 2026  (GLOBE NEWSWIRE) -- Kaltura (NASDAQ:KLTR), the Agentic Digital Experience company, today introduced real-time emotional intelligence for its Agentic Avatars, allowing them to</p>
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  <section data-block="ai-summary-paragraph">
    <h3>AI Summary</h3>
    <p>KLTR unveiled real-time emotional intelligence for its Agentic Avatars, enabling tone interpretation and synchronized expressions. The update targets ABM, customer experience, and training, aiming to lift engagement and monetization via the Agentic Revenue Engagement platform. ISG Research also recognized Kaltura as an Exemplary Provider for Conversational AI.</p>
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  <section data-block="ai-summary-bullets">
    <h3>Key Points</h3>
    <ul><li>KLTR introduces real-time emotional intelligence for Agentic Avatars, interpreting tone and intent.</li><li>Aims to boost ABM, CX, and training outcomes with more natural interactions.</li><li>ISG Research named Kaltura an Exemplary Provider for Conversational AI.</li><li>Over the past year, Kaltura acquired eSelf.ai and PathFactory.</li><li>The system uses anchor-based diffusion rendering with ultra-low latency and continuous emotion control.</li></ul>
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  <section data-block="companies-mentioned">
    <h3>Companies Mentioned</h3>
    <ul><li><strong>Kaltura, Inc. (KLTR)</strong>: Announces real-time emotional intelligence for Agentic Avatars; potential to expand ABM/CX monetization.</li><li><strong>PathFactory</strong>: Acquired by Kaltura; integrated into Agentic Revenue Engagement; potential cross-sell opportunities.</li><li><strong>eSelf.ai</strong>: Acquired by Kaltura; enhances photorealistic avatar capabilities within the platform.</li><li><strong>ISG Research</strong>: Recognized Kaltura as an Exemplary Provider for Conversational AI; boosts credibility with enterprises.</li></ul>
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  <section data-block="category">
    <h3>Industry News</h3>
    <p>Category: Industry News. The release reflects Kaltura&#039;s ongoing push to monetize AI-driven, agentic experiences and broaden deployment across marketing, sales, and training use cases.</p>
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  <section data-block="market-moving">
    <h3>Market-Moving</h3>
    <ul><li>Real-time EI could lift ABM and CX engagement, potentially boosting conversion rates.</li><li>ISG recognition may de-risk enterprise deals and accelerate procurement cycles.</li><li>Acquisitions of eSelf.ai and PathFactory strengthen Kaltura&#039;s monetizable AI stack.</li><li>No disclosed revenue impact yet; watch for early customer wins and ARR signals.</li></ul>
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  <section data-block="key-facts">
    <h3>Key Facts</h3>
    <ul><li>Date: Aug 4, 2026; KLTR press release issued by Globe Newswire.</li><li>Announcement: Real-time emotional intelligence for Kaltura&#039;s Agentic Avatars.</li><li>Technology: anchor-based diffusion rendering architecture with continuous emotion intensity and ultra-low latency.</li><li>Strategy: acquisitions of eSelf.ai and PathFactory completed in the past year.</li><li>Validation: ISG Research named Kaltura an Exemplary Provider for Conversational AI last month.</li></ul>
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  <section data-block="trading-thesis">
    <h3>Trading Thesis</h3>
    <p>Bullish; expect engagement-driven ARR expansion and higher customer adoption over the next 6–12 months.</p>
  </section>
</section>


<link type="text/css" rel="stylesheet" href="https://www.globenewswire.com/styles/gnw_nitf.css"></link><p align="left" style="padding-left:0px;">New York, New York, Aug.  04, 2026  (GLOBE NEWSWIRE) -- Kaltura (NASDAQ:<a class="ticker" href="https://www.benzinga.com/quote/KLTR">KLTR</a>), the Agentic Digital Experience company, today introduced real-time emotional intelligence for its Agentic Avatars, allowing them to interpret a user&#39;s tone and conversational intent as interactions unfold and respond instantly with synchronized facial expressions, vocal nuance, and emotional resonance.  </p>  <p align="left" style="padding-left:0px;">As AI agents and avatars become mainstream across customer service, sales, marketing, learning, and internal communications, organizations are discovering that deployment alone does not guarantee impact. The quality of the interaction determines whether users engage deeply or abandon quickly. Increasingly, success depends not only on what an avatar knows, but on how naturally it communicates.  </p>  <p align="left" style="padding-left:0px;">Research consistently shows that humans make trust and engagement decisions within seconds based on non-verbal cues. When an AI interaction feels flat or emotionally disconnected, users disengage, completion rates drop, and the business value of the deployment erodes. Emotionally intelligent avatars bridge this gap by understanding how a user is communicating, not just what they are saying, creating interactions that feel more engaging, empathetic, and effective.  </p>  <p align="left" style="padding-left:0px;">Kaltura&#39;s emotionally intelligent avatars are designed to strengthen outcomes across the full range of agentic digital experiences:  </p>  <p align="left" style="padding-left:0px;"><b>ABM and Demand Generation</b>  </p>  <p align="left" style="padding-left:0px;">In account-based marketing, personalization at scale has always been the challenge. An avatar that interprets a buyer&#39;s tone can shift from informative to reassuring to enthusiastic as intent changes, making the interaction feel less like a broadcast and more like a conversation with someone who is actually listening. When deployed through Kaltura&#39;s Agentic Revenue Engagement platform, which combines PathFactory&#39;s (a Kaltura company) content intelligence with Agentic Avatars, emotionally responsive interactions turn static ABM pages and digital sales rooms into dynamic, buyer-adaptive conversations that accelerate pipeline progression.  </p>  <p align="left" style="padding-left:0px;"><b>Customer Experience and Support</b>  </p>  <p align="left" style="padding-left:0px;">In support scenarios, users often arrive frustrated or confused. An avatar that recognizes distress signals in tone and responds with visible empathy, patience, and reassurance can de-escalate situations faster, increase resolution rates, and build lasting trust. The difference between a robotic FAQ response and an emotionally attuned interaction often determines whether a customer stays or churns.  </p>  <p align="left" style="padding-left:0px;"><b>Training, Learning, and Compliance</b>  </p>  <p align="left" style="padding-left:0px;">For employee onboarding, professional development, and compliance training, engagement is the primary predictor of retention and application. Emotionally intelligent avatars adapt their delivery based on learner state: offering encouragement when confidence drops, expressing enthusiasm when breakthroughs happen, and adjusting pace when confusion signals arise.  </p>  <p align="left" style="padding-left:0px;"><b>Roleplay Simulation and Sales Enablement</b>  </p>  <p align="left" style="padding-left:0px;">In Kaltura&#39;s avatar-powered roleplay simulations, avatars can act as skeptical prospects, frustrated customers, or demanding executives, enabling employees to practice difficult conversations in realistic scenarios. Rather than following a fixed script, the avatar responds naturally to how the conversation unfolds, expressing genuine skepticism, impatience, or warming engagement as the learner improves. This creates training that closely mirrors the emotional unpredictability of real interactions.  </p>  <p align="left" style="padding-left:0px;"><b>Personal Tutoring and Coaching</b>  </p>  <p align="left" style="padding-left:0px;">For one-on-one tutoring and coaching scenarios, emotional resonance transforms the experience from transactional to relational. A tutor avatar that shows genuine interest, celebrates progress with visible enthusiasm, and responds to struggle with patience and concern creates the psychological safety that enables deeper learning.  </p>  <p align="left" style="padding-left:0px;">Kaltura&#39;s Agentic Avatars dynamically adjust their facial expressions throughout a conversation, responding in real time with expressions that convey empathy, concern, enthusiasm, surprise, or skepticism based on the user&#39;s tone, conversational intent, and context. Rather than maintaining a static expression or relying on pre-scripted transitions, the avatar continuously adapts as the interaction evolves.  </p>  <p align="left" style="padding-left:0px;">The capability is powered by Kaltura&#39;s proprietary anchor-based diffusion rendering architecture. The system defines emotion anchors, pre-captured reference representations of the avatar expressing specific emotions (happy, empathetic, concerned, surprised, skeptical), and uses latent-space interpolation to blend between them in real time. This approach generates smooth, natural transitions rather than jarring jumps between discrete emotional states.  </p>  <p align="left" style="padding-left:0px;">Critically, the architecture provides fine-grained intensity control: each emotion operates on a continuous spectrum from subtle to pronounced, allowing the avatar to express a slight smile of encouragement or a full expression of enthusiasm depending on conversational context. Because every rendered expression is grounded in validated anchor points rather than generated from scratch, the system avoids the &#34;hallucinated expressions&#34; problem common in purely generative approaches, ensuring that emotional responses always appear natural and believable at ultra-low latency.  </p>  <p align="left" style="padding-left:0px;">&#34;Human conversations rely on much more than words,&#34; said Dr. Alan Bekker, CTO at Kaltura. &#34;Tone, facial expression, and emotional context all influence how people interpret an interaction. By enabling avatars to respond to those signals in real time, we are making conversational AI feel significantly more natural while helping organizations build trust and drive deeper engagement across every touchpoint, from the first marketing interaction through ongoing customer success.&#34;  </p>  <p align="left" style="padding-left:0px;">The new capabilities build on Kaltura&#39;s strategy to power agentic digital experiences across the enterprise. Over the past year, Kaltura expanded its conversational AI platform through the acquisitions of eSelf.ai, a company specializing in photorealistic conversational avatars, and PathFactory, a leader in AI-powered content intelligence and buyer journey orchestration. Last month, Kaltura was recognized by ISG Research as an Exemplary Provider for Conversational AI.  <br></br> <br></br>Watch how Kaltura’s Agentic Avatar interprets tone, responds with natural emotional expressions, and transforms every conversation into a more human, engaging experience in this <a href="https://corp.kaltura.com/landing_pages/general/emotional-intelligence/video/" rel="nofollow" target="_blank">video</a>.  </p>  <p><br></br></p>  <p align="left" style="padding-left:0px;"><b>About Kaltura</b>  </p>  <p align="left" style="padding-left:0px;">Kaltura&#39;s mission is to power rich, agentic digital experiences across organizational journeys for customers, employees, learners, and audiences. Its platform combines intelligent content creation, enterprise-grade content management and intelligence, and multimodal conversational engagement capabilities. Kaltura serves leading enterprises, financial institutions, educational institutions, media and telecom providers, and other organizations worldwide. For more information, visit <a href="https://www.kaltura.com./" rel="nofollow" target="_blank">www.kaltura.com.</a>  </p> <img alt="" class="__GNW8366DE3E__IMG" src="https://www.globenewswire.com/newsroom/ti?nf=OTgwMzI3MiM3NzU3ODE0IzIwOTYzMTc="></img> <br></br><img alt="" src="https://ml.globenewswire.com/media/OTA5NzlmYjAtYWQ3Ny00ODJmLWE0OTktNGFlNWVmMGFjNDU4LTExMDc4ODgtMjAyNi0wOC0wNC1lbg==/tiny/Kaltura.png" referrerpolicy="no-referrer-when-downgrade"></img><pre>Nohar Zmora 
SVP Marketing at Kaltura
pr.team@kaltura.com</pre><p><a href="https://www.globenewswire.com/NewsRoom/AttachmentNg/584e487b-dd12-4a20-a5b1-c42f4579d369"><img src="https://ml.globenewswire.com/media/584e487b-dd12-4a20-a5b1-c42f4579d369/small/kaltura-logo-vertical-colorsun-blacktext-small.png" border="0" width="150" height="150" alt="Primary Logo"></img></a></p>

KLTR unveiled real-time emotional intelligence for its Agentic Avatars, enabling tone interpretation and synchronized expressions. The update targets ABM, customer experience, and training, aiming to lift engagement and monetization via the Agentic Revenue Engagement platform. ISG Research also recognized Kaltura as an Exemplary Provider for Conversational AI.

kaltura-introduces-real-time-emotional-intelligence-for-agentic-avatars-enabling-more-natural-ai-interactions-across-marketing-sales-training-and-learning

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Kaltura Introduces Real-Time Emotional Intelligence for Agentic Avatars, Enabling More Natural AI Interactions Across Marketing, Sales, Training, and Learning

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