1. Unisys reports AI workplace services improve ROI and innovation significantly. 2. Organizations using AI exceed revenue expectations; Late Adopters lag behind. 3. Productivity Leaders show higher employee satisfaction and retention than Late Adopters. 4. AI reduces downtime and IT workload, enhancing business continuity. 5. Employee needs drive successful AI implementation and satisfaction gains.
FAQ
Why Bullish?
The positive impact of AI on productivity and ROI aligns with Unisys's strategy, akin to how strong tech adoption drove companies like Salesforce and Microsoft to new highs.
How important is it?
The findings on AI's role in workforce satisfaction and performance could lead to increased investment and partnerships for Unisys, enhancing market confidence.
Why Long Term?
Continuous embrace of AI solutions fosters sustainable growth, akin to Adobe's shift towards cloud services leading to stable revenue streams over time.
Unisys Report Highlights AI-Enabled Workplaces Drive Revenue Growth
In a newly released global report, Unisys (NYSE: UIS) unveils significant insights into the advantages of AI-powered digital workplace services. The report, titled "Unisys Digital Workplace Insights Report 2025: Performance Gaps and Winning Strategies," explores how organizations leverage these services to gain a competitive edge amidst economic uncertainty. The findings are drawn from a survey of 1,000 C-suite and IT executives across the United States, Europe, and the Asia-Pacific region.
Key Findings from the Unisys Report
The report reveals a clear performance divide: organizations investing in employee-centric, AI-enabled workplace services—such as generative AI (genAI)—are twice as likely to exceed their sales and revenue expectations compared to their less-invested counterparts. Notably, an elite subset of participants, dubbed "Productivity Leaders," showcases the measurable benefits of prioritizing AI solutions and enhancing employee experiences, while "Late Adopters" struggle.
The Payoff for Productivity Leaders
- Innovation: 91% of Productivity Leaders report enhanced innovation, compared to just 17% of Late Adopters.
- Cybersecurity: 98% of Productivity Leaders have improved cybersecurity defenses, whereas only 42% of Late Adopters experience the same.
- Return on Investment (ROI): 99% of Productivity Leaders achieve strong ROI, compared to 41% of their counterparts.
- Employee Satisfaction: 91% of leaders exceed expectations for employee satisfaction and retention, against just 31% of Late Adopters.
- Business Continuity: 87% believe genAI is crucial during technology downtime, compared to 35% of Late Adopters.
- IT Workload Reduction: 92% of Productivity Leaders note a reduction in IT workload due to genAI, while only 42% of Late Adopters experienced similar outcomes.
Strategic Alignment is Key
According to Patrycja Sobera, Senior Vice President and General Manager of Digital Workplace Solutions at Unisys, “The next generation of industry leaders won't just adopt AI; they will deploy it in ways that empower employees and reinforce their business strategy.” She emphasizes the necessity of aligning business and IT strategies to sustain momentum and harness the complete potential of digital workplace transformation.
Leadership Divide: A Barrier to Success
A disparity persists between IT leaders and business executives regarding operational priorities. IT leaders are twice as likely to prioritize ROI, compliance, and productivity in their digital strategies compared to their business counterparts, who tend to focus more on employee productivity. Only 32% of business leaders find their digital tools effective for both remote and in-office workers, as opposed to 67% of IT leaders. The perceptions concerning the importance of genAI also vary significantly; 72% of IT leaders regard it as critical for reducing downtime, compared to just under a third of business leaders.
AI-Enabled Support Enhances Operations
Productivity Leaders recognize that genAI significantly improves handling technology disruptions. AI-driven workplace systems not only minimize downtime but also prioritize urgent tickets, allowing employees to resume operations more quickly. Unlike human teams, genAI functions around the clock, ensuring immediate response during outages. The report reveals that 87% of Productivity Leaders consider genAI vital for maintaining operations during downtimes, compared to just 35% of Late Adopters.
Focusing on Employee Experience
As technology becomes integral to modern businesses, keeping employees at the forefront remains vital for success. Productivity Leaders distinguish themselves by understanding employee needs during AI implementation:
- 96% are attuned to what employees seek from technology, unlike only 72% of Late Adopters.
- They are six times more likely to integrate experience-level agreements (XLAs) focused on human outcomes.
- 93% actively gather employee feedback on IT investments, compared to only 34% of Late Adopters, leading to better employee satisfaction and retention outcomes.