Solution Leverages the Power of AI to Help Employers Automate Repetitive Tasks and Transform the Frontline Hiring Experience for Organizations at Scale

PLEASANTON, Calif., Jan. 8, 2026 /PRNewswire/ -- Workday, Inc. (NASDAQ:WDAY), the enterprise AI platform for managing people, money, and agents, today announced that Paradox Conversational ATS is now available through Workday. Built for organizations that hire at scale, the solution replaces logins, long forms, and manual steps with a simple, conversational experience, helping organizations hire frontline workers faster and with far less effort.

For frontline industries like retail, hospitality, and manufacturing, the vast majority of hiring volume often revolves around frontline roles. Traditional hiring workflows can often create unintended barriers for busy frontline talent. Paradox Conversational ATS removes that friction by allowing candidates to search for jobs, apply, interview, and onboard through short text-based conversations – often completing the entire process in just a few days.

This new offering builds on Workday's growing portfolio of AI solutions following its acquisition of Paradox and the launch of the Workday Paradox Candidate Experience Agent.

"Frontline hiring breaks down when the process is slow, complex, and doesn't meet workers on their own terms," said Aashna Kircher, group general manager for the office of the CHRO, Workday. "Paradox Conversational ATS removes that friction by helping to streamline up to 90% of hiring tasks and letting candidates apply in minutes via their phone, helping customers hire faster and collectively save millions of hours of manual work each year."

Proven Results for High-Volume Hiring

Paradox Conversational ATS is already helping retail organizations including 7-Eleven, Inc., Ace Hardware, and Valvoline hire faster while improving the candidate experience. Customers using Paradox Conversational ATS experience:

• More applications in less time: Candidates apply through a two-minute chat or text, leading to a 72% average application completion rate.
• Less admin work: Conversational AI helps handle screening and scheduling directly with candidates, slashing manual workload from hours to minutes.
• Quicker hiring: Organizations can cut the time it takes to hire, with Paradox customers currently seeing an average time-to-hire of three and a half days.
• Better onboarding: Once a candidate is hired, offers and onboarding documents are automatically delivered by text, resulting in a 95% candidate satisfaction rating in 2025.

One Platform for Organizations That Rely on Frontline Workers

Workday delivers a single platform for organizations that rely on frontline workers, supporting them before and after they are hired. Paradox Conversational ATS streamlines high-volume hiring, while Workday Frontline Agent will help managers and workers handle time, absence, and scheduling changes through simple text messages – cutting the time spent managing these tasks by up to 90% for early adopter customers.

Together, Paradox Conversational ATS and Workday Frontline Agent will give frontline industries an end-to-end workforce management solution that reduces manual work, adapts quickly to change, and delivers a simpler experience for both workers and managers.

Availability

Paradox Conversational ATS is now available through Workday. Workday Frontline Agent will be available in Spring 2026.

Workday at NRF 2026

Workday will showcase its workforce management innovations — including Workday Human Capital Management (HCM), Workday Scheduling and Labor Optimization, Workday Time Tracking, Workday VNDLY, and more, as well as its Paradox solutions, Frontline Agent, Payroll Agent, Financial Audit Agent, Deployment Agent, and more — at the National Retail Federation's Big Show 2026. Attendees can meet Workday experts and explore live demonstrations at Workday booth #5057.

About Workday

Workday is the enterprise AI platform for managing people, money, and agents. Workday unifies HR and Finance on one intelligent platform with AI at the core to empower people at every level with the clarity, confidence, and insights they need to adapt quickly, make better decisions, and deliver outcomes that matter. Workday is used by more than 11,000 organizations around the world and across industries – from medium-sized businesses to more than 65% of the Fortune 500. For more information about Workday, visit workday.com.

© 2026 Workday, Inc. All rights reserved. Workday and the Workday logo are trademarks of Workday, Inc. All other brand and product names are the trademarks or registered trademarks of their respective holders.

Forward-Looking Statements

This press release contains forward-looking statements, including, among other things, statements regarding Workday's plans, beliefs, and expectations. These forward-looking statements are based on currently available information and Workday's current beliefs, expectations, and assumptions. Because forward-looking statements relate to the future, they involve risks, uncertainties, and assumptions that are difficult to predict and many of which are beyond Workday's control. If those risks materialize, assumptions prove incorrect, or business conditions change, actual results could differ materially from those implied in these forward-looking statements. Workday undertakes no obligation to update any such statements, except as required by law. Any unreleased services, features, or functions referenced in this document are subject to change and may not be delivered as planned or at all. Customers should make purchasing decisions based only on currently available services, features, and functions.

 

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SOURCE Workday Inc.