<ul xmlns="http://www.w3.org/1999/xhtml" class="bwlistdisc">
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<ul xmlns="http://www.w3.org/1999/xhtml" class="bwlistdisc">
<li xmlns="http://www.w3.org/1999/xhtml">
<i xmlns="http://www.w3.org/1999/xhtml">Voluntary extension reflects the time required for the operational, governance, organizational, and related changes necessary for POJ to resume sales </i>

</li>
<li xmlns="http://www.w3.org/1999/xhtml">
<i xmlns="http://www.w3.org/1999/xhtml">Extended suspension enables advancement of changes to certain critical aspects of POJ's legacy management system and agency operating model </i>

</li>
<li xmlns="http://www.w3.org/1999/xhtml">
<i xmlns="http://www.w3.org/1999/xhtml">Support for existing POJ customers and servicing of in-force policies remain unaffected</i>

</li>
<li xmlns="http://www.w3.org/1999/xhtml">
<i xmlns="http://www.w3.org/1999/xhtml">Prudential Financial's Chairman &amp; CEO and CFO will host a conference call with the investment community today at 5:30 p.m. ET to discuss this extension, the estimated financial impacts, and the path forward</i>

</li>
</ul><p xmlns="http://www.w3.org/1999/xhtml">
The Prudential Life Insurance Company, Ltd. ("Prudential of Japan" or "POJ") and its parent company, Prudential Financial, Inc. ((<a xmlns="http://www.w3.org/1999/xhtml" rel="nofollow" href="https://cts.businesswire.com/ct/CT?id=smartlink&amp, url=https%3A%2F%2Finvestor.prudential.com%2Fhome%2Fdefault.aspx&amp, esheet=54519863&amp, newsitemid=20260421440077&amp, lan=en-US&amp, anchor=NYSE%3A+PRU&amp, index=1&amp, NYSE:<a class="ticker" href="https://www.benzinga.com/quote/PRU">PRU</a>) ("Prudential Financial"), announced today a decision to voluntarily extend the suspension of new sales activity at Prudential of Japan by an additional 180 days.

</p><p xmlns="http://www.w3.org/1999/xhtml">
The extension follows the 90-day voluntary sales suspension that began on February 9, 2026, and reflects Prudential's conclusion that the scope and complexity of the required changes within POJ are greater than previously anticipated and will take additional time to design and implement. These include the operational, governance, organizational, and related changes necessary to resume sales. Prudential also initiated an independent, third-party review of POJ's management system earlier this year as part of its governance process. That review is ongoing and is expected to take several months to complete.

</p><p xmlns="http://www.w3.org/1999/xhtml">
"I apologize to our customers for the disruption this situation has caused and for falling short of the expectations we expect of ourselves," said <b xmlns="http://www.w3.org/1999/xhtml">Hiromitsu Tokumaru, president and chief executive officer of Prudential of Japan</b>. "Acting in the best interests of our customers is a core value of Prudential and a cornerstone of what we stand for. We are determined to rebuild the trust of our customers through the demonstration of our commitment to customer care, experience, and integrity that best defines us."

</p><p xmlns="http://www.w3.org/1999/xhtml">
During the extended suspension period, POJ will continue advancing reforms across key areas, including compensation and evaluation systems, sales activity conduct management, head office and sales branch governance, and other actions designed to prevent reoccurrence of any misconduct and strengthen accountability. The extended suspension will also help enable POJ to transform the captive Life Planner model to better align incentives and decision-making with customer interests. The suspension applies only to new sales and does not affect existing policyholders or in-force policy servicing.

</p><p xmlns="http://www.w3.org/1999/xhtml">
"Our highest priority is restoring the trust we have built over decades with customers and society in Japan," said <b xmlns="http://www.w3.org/1999/xhtml">Brad Hearn, president and chief executive officer of Prudential Holdings of Japan</b>. "This extension is a deliberate decision to prioritize the changes needed to critical elements of POJ's business model to support long-term consumer outcomes. POJ has strong capabilities, a well-established brand, and a long-standing presence in Japan. We believe the business will emerge better positioned to serve customers in this market."

</p><p xmlns="http://www.w3.org/1999/xhtml">
Prudential of Japan remains financially sound and able to meet its obligations. Japan continues to be a core component of Prudential Financial's global footprint, and the parent company is providing full support and resources as these reforms advance. The voluntary suspension does not apply to Prudential Financial's or PGIM's other business units in Japan, including Gibraltar Life and Prudential Gibraltar Financial Life.

</p><p xmlns="http://www.w3.org/1999/xhtml">
"As we said earlier this year, we would not resume new sales until we were comfortable that POJ's compliance and oversight environment supports doing so," said <b xmlns="http://www.w3.org/1999/xhtml">Andy Sullivan, chairman and chief executive officer of Prudential Financial</b>. "We have moved decisively to strengthen enterprise-level engagement in Japan, and my leadership team and I are ensuring that the changes underway are comprehensive, durable, and fully aligned with our group-wide standards. I am confident that we will return POJ to the market as a stronger, more resilient business with a modernized operating model that supports our customers over the long term."

</p><p xmlns="http://www.w3.org/1999/xhtml">
Prudential Financial's Chairman &amp; CEO and CFO will host a conference call on Tuesday, April 21 at 5:30 p.m. ET to discuss this announcement in more detail. The conference call will be broadcast live over the company's Investor Relations website at <a xmlns="http://www.w3.org/1999/xhtml" rel="nofollow" href="https://cts.businesswire.com/ct/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.investor.prudential.com%2Foverview%2Fdefault.aspx&amp;esheet=54519863&amp;newsitemid=20260421440077&amp;lan=en-US&amp;anchor=investor.prudential.com&amp;index=2&amp;md5=9636f4e3ac15a7a33b0d2cf5f875cc97" shape="rect">investor.prudential.com</a>. Please log on 15 minutes prior to the start of the call in the event necessary software needs to be downloaded. Institutional investors, analysts, and other interested parties are invited to listen to the call by dialing one of the following numbers: (877) 407-8293 (domestic) or (201) 689-8349 (international). A replay will also be available on the Investor Relations website through May 5. To access a replay via phone starting at 10:00 p.m. ET on April 21 through May 5, dial (877) 660-6853 (domestic) or (201) 612-7415 (international) and use replay code 13759963.

</p><p xmlns="http://www.w3.org/1999/xhtml">
<b xmlns="http://www.w3.org/1999/xhtml">About Prudential Financial
<br xmlns="http://www.w3.org/1999/xhtml"></br></b>Prudential Financial, Inc. ((<a xmlns="http://www.w3.org/1999/xhtml" rel="nofollow" href="https://cts.businesswire.com/ct/CT?id=smartlink&amp, url=https%3A%2F%2Finvestor.prudential.com%2Foverview%2Fdefault.aspx&amp, esheet=54519863&amp, newsitemid=20260421440077&amp, lan=en-US&amp, anchor=NYSE%3A+PRU&amp, index=3&amp, NYSE:<a class="ticker" href="https://www.benzinga.com/quote/PRU">PRU</a>), a global financial services leader and premier active global investment manager with approximately $1.6 trillion in assets under management as of December 31, 2025, has operations in the United States, Asia, Europe, and Latin America. Prudential's diverse and talented employees help make lives better and create financial opportunity for more people by expanding access to investing, insurance, and retirement security. Prudential's iconic Rock symbol has stood for strength, stability, expertise, and innovation for over 150 years. For more information, please visit <a xmlns="http://www.w3.org/1999/xhtml" rel="nofollow" href="https://cts.businesswire.com/ct/CT?id=smartlink&amp;url=https%3A%2F%2Fnews.prudential.com%2Foverview%2Fdefault.aspx&amp;esheet=54519863&amp;newsitemid=20260421440077&amp;lan=en-US&amp;anchor=news.prudential.com&amp;index=4&amp;md5=f244b50ef64c909ac71bc92acfd7f394" shape="rect">news.prudential.com</a>.

</p><p xmlns="http://www.w3.org/1999/xhtml">
<b xmlns="http://www.w3.org/1999/xhtml">Forward-Looking Statements
<br xmlns="http://www.w3.org/1999/xhtml"></br></b>Certain of the statements included in this release, including those regarding the expected duration of the new sales suspension in Japan and the remedial steps we intend to implement, constitute forward-looking statements within the meaning of the U.S. Private Securities Litigation Reform Act of 1995. Words such as "expects," "believes," "anticipates," "includes," "plans," "assumes," "estimates," "projects," "intends," "should," "will," "shall" or variations of such words are generally part of forward-looking statements. Forward-looking statements are made based on management's current expectations and beliefs concerning future developments and their potential effects upon Prudential Financial, Inc. and its subsidiaries. Prudential Financial, Inc.'s actual results may differ, possibly materially, from expectations or estimates reflected in such forward-looking statements. Certain important factors that could cause actual results to differ, possibly materially, from expectations or estimates reflected in such forward-looking statements include, among others: that our remediation efforts may be unsuccessful or take longer than we expect, that we may uncover additional misconduct, that the sales suspension may continue for longer than we expect; losses on investments or financial contracts due to deterioration in credit quality or value, or counterparty default; losses on insurance products due to mortality experience, morbidity experience or policyholder behavior experience that differs significantly from our expectations when we price our products; and uncertainty regarding remediation of the matters discussed herein. Additional factors and uncertainties that could cause actual results to differ can be found in the "Risk Factors" and "Forward-Looking Statements" sections included in Prudential Financial, Inc.'s Annual Reports on Form 10-K and Quarterly Reports on Form 10-Q. The forward-looking statements herein are subject to the risk, among others, that we will be unable to execute our strategy because of market or competitive conditions or other factors. Prudential Financial, Inc. does not undertake to update any particular forward-looking statement included in this document.

</p><p xmlns="http://www.w3.org/1999/xhtml"><img xmlns="http://www.w3.org/1999/xhtml" alt="" src="https://cts.businesswire.com/ct/CT?id=bwnews&amp;sty=20260421440077r1&amp;sid=benz2&amp;distro=nx&amp;lang=en" style="width:0;height:0"></img><span xmlns="http://www.w3.org/1999/xhtml" class="bwct31415"></span></p><p xmlns="http://www.w3.org/1999/xhtml" id="mmgallerylink"><span xmlns="http://www.w3.org/1999/xhtml" id="mmgallerylink-phrase">View source version on businesswire.com: </span><span xmlns="http://www.w3.org/1999/xhtml" id="mmgallerylink-link"><a xmlns="http://www.w3.org/1999/xhtml" href="https://www.businesswire.com/news/home/20260421440077/en/" rel="nofollow">https://www.businesswire.com/news/home/20260421440077/en/</a></span></p><p xmlns="http://www.w3.org/1999/xhtml">
<b xmlns="http://www.w3.org/1999/xhtml">Prudential Media Contact:</b> Ashley Pope; <a xmlns="http://www.w3.org/1999/xhtml" rel="nofollow" href="mailto:ashley.pope@prudential.com" shape="rect">ashley.pope@prudential.com 
</a><br xmlns="http://www.w3.org/1999/xhtml"></br><b xmlns="http://www.w3.org/1999/xhtml">Prudential Investor Contact:</b> Tina Madon; <a xmlns="http://www.w3.org/1999/xhtml" rel="nofollow" href="mailto:investor.relations@prudential.com" shape="rect">investor.relations@prudential.com</a>

</p>

Prudential of Japan Extends Voluntary Sales Suspension by an Additional 180 Days

Prudential Financial Extends Suspension of New Sales in Japan

<section class="insight" data-version="1">
  <section data-block="information">
    <h3>Information</h3>
    <p>&lt;ul xmlns=&quot;http://www.w3.org/1999/xhtml&quot; class=&quot;bwlistdisc&quot;&gt;
&lt;li xmlns=&quot;http://www.w3.org/1999/xhtml...</p>
  </section>

  <section data-block="ai-summary-paragraph">
    <h3>AI Summary</h3>
    <p>Prudential Financial has announced a 180-day extension of the sales suspension at Prudential of Japan, citing unexpected complexities in required operational changes. This decision aims to enhance customer trust and system sustainability, though existing policy servicing remains intact. Investors should monitor upcoming financial discussions for potential impacts on PRU&#039;s performance.</p>
  </section>

  <section data-block="ai-summary-bullets">
    <h3>Key Points</h3>
    <ul><li>POJ extends new sales suspension by 180 days due to operational complexities.</li><li>Changes will modernize POJ&#039;s management systems and agency operating model.</li><li>Existing customer policies and service remain unaffected during suspension.</li><li>Prudential executives will discuss financial impacts on a conference call today.</li><li>Prudential of Japan is committed to restoring customer trust through operational reforms.</li></ul>
  </section>

  <section data-block="companies-mentioned">
    <h3>Companies Mentioned</h3>
    <ul><li><strong>Gibraltar Life (Not Applicable)</strong>: Gibraltar Life operations remain unaffected by the sales suspension at POJ.</li><li><strong>Prudential Gibraltar Financial Life (Not Applicable)</strong>: Prudential Gibraltar Financial Life also unaffected by POJ&#039;s suspension.</li></ul>
  </section>

  <section data-block="category">
    <h3>Corporate Developments</h3>
    <p>This falls under Corporate Developments as it highlights operational changes impacting Prudential&#039;s governance and market strategy in Japan, a key geographic area for the firm. The ongoing reforms are expected to enhance compliance and customer trust.</p>
  </section>

  <section data-block="market-moving">
    <h3>Market-Moving</h3>
    <ul><li>Extended sales suspension could delay revenue generation in Japan for PRU.</li><li>Conference call may provide visibility on financial impacts and operational timelines.</li><li>Successful reforms may strengthen PRU’s long-term market position in Japan.</li><li>Investor sentiment may fluctuate based on the effectiveness of stated reforms.</li></ul>
  </section>

  <section data-block="key-facts">
    <h3>Key Facts</h3>
    <ul><li>Prudential of Japan (POJ) is under a 180-day new sales suspension.</li><li>Previous 90-day sales suspension began on February 9, 2026.</li><li>Ongoing independent review of POJ&#039;s management system is in progress.</li><li>POJ&#039;s existing customers and policy servicing remain unaffected.</li><li>CEO announcements indicate a commitment to operational reform and customer trust.</li></ul>
  </section>

  <section data-block="trading-thesis">
    <h3>Trading Thesis</h3>
    <p>Consider a cautious buy on PRU as operational reforms are underway, with a medium-term horizon.</p>
  </section>
</section>


<article>
    <header>
        <h1>Prudential of Japan Extends Voluntary Sales Suspension by an Additional 180 Days</h1>
        <p>Prudential Life Insurance Company, Ltd. (Prudential of Japan, or POJ), alongside its parent company Prudential Financial, Inc. (NYSE: PRU), has announced a voluntary extension of the suspension of new sales activity for another 180 days.</p>
    </header>

    <section>
        <h2>Details of the Sales Suspension Extension</h2>
        <p>This latest suspension follows an initial 90-day sales halt that began on February 9, 2026. The decision comes as Prudential has determined that the changes needed within POJ are more extensive and intricate than originally envisioned. Key operational, governance, and organizational changes must be designed and implemented before resuming new sales.</p>
        
        <p>As part of the company's governance process, a third-party review of POJ's management system has been initiated, which will continue over the coming months.</p>
    </section>

    <section>
        <h2>Company Leadership Statements</h2>
        <p>Hiromitsu Tokumaru, President and CEO of Prudential of Japan, stated, <em>"I apologize to our customers for the disruption this situation has caused."</em> He emphasized the company's commitment to restoring customer trust through improved care and service.</p>
        
        <p>During this extended suspension, POJ aims to enhance systems related to compensation, evaluation, and sales activities, reinforcing governance to prevent any misconduct. Notably, this suspension solely affects new sales, maintaining uninterrupted servicing for existing policyholders.</p>
        
        <p>Brad Hearn, President and CEO of Prudential Holdings of Japan, remarked, <em>"Our highest priority is restoring the trust we have built over decades with customers and society in Japan."</em> He expressed confidence that these changes would strengthen POJ’s business model for the long term.</p>
    </section>

    <section>
        <h2>Financial Stability and Ongoing Support</h2>
        <p>Prudential of Japan remains financially robust, capable of meeting all obligations. Japan is a critical market for Prudential Financial, which continues to offer full support as the necessary reforms unfold. This sales suspension does not impact Prudential Financial's other business units in Japan, such as Gibraltar Life and Prudential Gibraltar Financial Life.</p>
        
        <p>Andy Sullivan, Chairman and CEO of Prudential Financial, assured, <em>"We will not resume new sales until we are confident that POJ's compliance and oversight environment supports doing so."</em> Sullivan condemned previous shortcomings while asserting that the company is working diligently on a comprehensive reform strategy.</p>
    </section>

    <section>
        <h2>Upcoming Conference Call</h2>
        <p>To provide further insights, Prudential Financial's leadership will host a conference call on April 21 at 5:30 p.m. ET. The call will be accessible via the company’s Investor Relations website at <a href="https://investor.prudential.com">investor.prudential.com</a>. Participants can also dial in at (877) 407-8293 for domestic calls or (201) 689-8349 for international access.</p>
        
        <p>A replay of the call will be available through May 5 via the same website, and for phone access starting at 10:00 p.m. ET on April 21, participants can use the code 13759963.</p>
    </section>

    <section>
        <h2>About Prudential Financial</h2>
        <p>Prudential Financial, Inc. (NYSE: PRU) is a leader in global financial services, managing approximately $1.6 trillion in assets as of December 31, 2025. The company serves a diverse client base across the U.S., Asia, Europe, and Latin America, providing access to insurance, investment opportunities, and retirement security. Prudential has built a reputation for strength and innovation over its 150-plus years of operation.</p>
    </section>
</article>

Prudential Financial has announced a 180-day extension of the sales suspension at Prudential of Japan, citing unexpected complexities in required operational changes. This decision aims to enhance customer trust and system sustainability, though existing policy servicing remains intact. Investors should monitor upcoming financial discussions for potential impacts on PRU's performance.

Prudential of Japan Extends Voluntary Sales Suspension by an Additional 180 Days

AI Summary

Sentiment Rationale

Trading Thesis

Market-Moving

Key Facts

Companies Mentioned

Corporate Developments

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