Bank&#39;s latest wave of AI-powered solutions helps employees surface institutional knowledge, apply specialized expertise, and support day-to-day workTORONTO, July 31, 2026 /CNW/ -- Scotiabank today announced the

<p xmlns="http://www.w3.org/1999/xhtml" class="prntac"><i xmlns="http://www.w3.org/1999/xhtml">Bank&#39;s latest wave of AI-powered solutions helps employees surface institutional knowledge, apply specialized expertise, and support day-to-day work</i></p><p xmlns="http://www.w3.org/1999/xhtml"><span xmlns="http://www.w3.org/1999/xhtml" class="legendSpanClass">TORONTO</span>, <span xmlns="http://www.w3.org/1999/xhtml" class="legendSpanClass">July 31, 2026</span> /CNW/ -- Scotiabank today announced the expansion of its enterprise AI resources with the introduction of new knowledge agents available through Scotia Intelligence, the Bank&#39;s unified approach to data and AI.</p>
    <div xmlns="http://www.w3.org/1999/xhtml" class="PRN_ImbeddedAssetReference" id="DivAssetPlaceHolder1">
                <p xmlns="http://www.w3.org/1999/xhtml">
                    <img xmlns="http://www.w3.org/1999/xhtml" src="https://mmx.prnewswire.com/media/MS875295/Scotiabank-Scotiabank-Equips-Employees-with-AI-Powered-Knowledge.jpg?id=OA2818548" title="Scotiabank" alt="Scotiabank"></img>
                </p>
    </div>
<p xmlns="http://www.w3.org/1999/xhtml">The latest deployments are designed to:</p><ul xmlns="http://www.w3.org/1999/xhtml" type="disc"><li xmlns="http://www.w3.org/1999/xhtml">Help employees access institutional information and apply specialized expertise to execute work more efficiently.</li><li xmlns="http://www.w3.org/1999/xhtml">Embed AI more deeply into the Bank&#39;s everyday operations to help teams navigate internal processes and relevant internal guidance faster.</li><li xmlns="http://www.w3.org/1999/xhtml">Support employees in focusing on higher-judgement client-facing work.</li></ul><p xmlns="http://www.w3.org/1999/xhtml">As Scotiabank has moved from experimentation to enterprise-wide scale, its AI strategy has remained anchored in three strategic themes: elevating client experiences, delivering speed and efficiency, and enhancing risk management. The Bank&#39;s newest knowledge agents bring that strategy directly to employees by putting information from approved internal sources within reach so teams can spend less time hunting through internal documents and more time on higher-value work that serves clients.</p><p xmlns="http://www.w3.org/1999/xhtml">Scotiabank&#39;s new suite of knowledge agents include:</p><ul xmlns="http://www.w3.org/1999/xhtml" type="disc"><li xmlns="http://www.w3.org/1999/xhtml"><b xmlns="http://www.w3.org/1999/xhtml">Delivery Navigator</b> - Gives teams a single, governed point of access to the guidance, standards, and resources behind the Bank&#39;s enterprise delivery framework, helping employees find project delivery-related information more efficiently.</li></ul><ul xmlns="http://www.w3.org/1999/xhtml" type="disc"><li xmlns="http://www.w3.org/1999/xhtml"><b xmlns="http://www.w3.org/1999/xhtml">Travel and Expense Knowledge Agent</b> - Helps employees find answers to travel and expense policy and process questions, from expense eligibility to reimbursements and submission requirements, using approved internal information sources.</li></ul><ul xmlns="http://www.w3.org/1999/xhtml" type="disc"><li xmlns="http://www.w3.org/1999/xhtml"><b xmlns="http://www.w3.org/1999/xhtml">Procurement Knowledge Agent</b> - Guides employees through the procurement processes, procedures, and supporting documentation drawn from approved repositories, with future opportunities to expand into more advanced procurement-related capabilities.</li></ul><p xmlns="http://www.w3.org/1999/xhtml"><b xmlns="http://www.w3.org/1999/xhtml">Continued Investment in Enterprise AI</b></p><p xmlns="http://www.w3.org/1999/xhtml">More than 71,000 Scotiabank employees have access to Scotia Intelligence capabilities and have collectively generated 14 million actions since it launched in March 2026. Demonstrating its commitment to AI readiness, the Bank has also invested significantly in upskilling its team with more than 80% of its global workforce and over 90% of directors and above completing at least one internal AI training course.</p><p xmlns="http://www.w3.org/1999/xhtml">With the introduction of knowledge agents, the Bank is propelling its shift from general-purpose AI assistance to a future where employees are increasingly supported by agents and AI-enabled workflows. The ongoing development of agents will continue to help reduce complexity for employees to support their day-to-day work.</p><p xmlns="http://www.w3.org/1999/xhtml">At the same time, Scotiabank is also helping to shape how these new systems are governed. As a founding member of the new <a xmlns="http://www.w3.org/1999/xhtml" href="https://edge.prnewswire.com/c/link/?t=0&amp;l=en&amp;o=4743060-1&amp;h=790025437&amp;u=https%3A%2F%2Fai-consortium.com%2F&amp;a=AI+Consortium" target="_blank" rel="nofollow">AI Consortium</a>, the Bank is working alongside industry leaders to advance the safe and responsible adoption of AI and expects to make use of Consortium-developed tools, including the Agentic Control Plane, as part of the Bank&#39;s AI governance approach.</p><p xmlns="http://www.w3.org/1999/xhtml"><b xmlns="http://www.w3.org/1999/xhtml">Quotes:</b></p><p xmlns="http://www.w3.org/1999/xhtml">&#34;The next phase of AI is about moving from information access to intelligent action,&#34; said <b xmlns="http://www.w3.org/1999/xhtml">Tim Clark, Group Head and Chief Information Officer</b>. &#34;We are simplifying access to information from approved internal sources that allows employees to easily connect information across systems and take action with greater confidence. These capabilities set the foundation for a future where AI will play a more active role in orchestrating workflows, helping our teams work smarter and deliver greater value for clients.&#34;</p><p xmlns="http://www.w3.org/1999/xhtml">&#34;AI is changing the way we work, and Scotiabank is committed to ensuring our employees have the skills and support they need to harness its full potential&#34;, said <b xmlns="http://www.w3.org/1999/xhtml">Jenny Poulos, Chief Human Resources Officer</b>. &#34;By investing in training, we are helping our teams put these tools to work to drive greater efficiency and impact, while also building the distinctly human skills that establish trust, foster innovation, and strengthen the relationships that are essential to our success.&#34; </p><p xmlns="http://www.w3.org/1999/xhtml">&#34;These new knowledge agent use-cases are not only unlocking productivity for our teams today, but they are signalling how we&#39;ll better support our clients tomorrow,&#34; said <b xmlns="http://www.w3.org/1999/xhtml">Phil Thomas, Group Head and Chief Strategy &amp; Operating Officer</b>. &#34;As we simultaneously modernize our data foundation, we are building an ecosystem of AI capabilities that can accelerate learning and empower our teams to work in entirely new ways, further enhancing the overall client experience.&#34;</p><p xmlns="http://www.w3.org/1999/xhtml"><b xmlns="http://www.w3.org/1999/xhtml">About Scotiabank</b></p><p xmlns="http://www.w3.org/1999/xhtml">Scotiabank&#39;s vision is to be our clients&#39; most trusted financial partner and deliver sustainable, profitable growth. Guided by our purpose, &#34;for every future,&#34; we help our clients, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets. With assets of approximately $1.5 trillion (as at April 30, 2026), Scotiabank is one of the largest banks in North America by assets and trades on the Toronto Stock Exchange (TSX:<a class="ticker" href="https://www.benzinga.com/quote/BNS">BNS</a>) and New York Stock Exchange (NYSE:<a class="ticker" href="https://www.benzinga.com/quote/BNS">BNS</a>). For more information, please visit <a xmlns="http://www.w3.org/1999/xhtml" href="http://www.scotiabank.com" rel="nofollow">http://www.scotiabank.com</a> and follow us on X @Scotiabank.</p>



<p xmlns="http://www.w3.org/1999/xhtml">SOURCE Scotiabank</p><img xmlns="http://www.w3.org/1999/xhtml" alt="" src="https://rt.newswire.ca/rt.gif?NewsItemId=C6492&amp;Transmission_Id=202607310800CANADANWCANADAPR_C6492&amp;DateId=20260731" style="border:0px; width:1px; height:1px;"></img><p xmlns="http://www.w3.org/1999/xhtml"></p><p xmlns="http://www.w3.org/1999/xhtml"><img xmlns="http://www.w3.org/1999/xhtml" title="Cision" width="12" height="12" alt="Cision" src="https://edge.prnewswire.com/c/img/favicon.png?sn=C6492&amp;sd=2026-07-31"></img> View original content to download multimedia: <a xmlns="http://www.w3.org/1999/xhtml" id="CNWURL" rel="nofollow" href="http://www.newswire.ca/en/releases/archive/July2026/31/c6492.html" target="_blank">http://www.newswire.ca/en/releases/archive/July2026/31/c6492.html</a></p>

TSX:BNS

Scotiabank Equips Employees with AI-Powered Knowledge Agents Through Scotia Intelligence

Scotiabank expands Scotia Intelligence with new knowledge agents to boost efficiency

<section class="insight" data-version="1">
  <section data-block="information">
    <h3>Information</h3>
    <p>Bank&amp;#39;s latest wave of AI-powered solutions helps employees surface institutional knowledge, apply specialized expertise, and support day-to-day workTORONTO, July 31, 2026 /CNW/ -- Scotiabank today announced the</p>
  </section>

  <section data-block="ai-summary-paragraph">
    <h3>AI Summary</h3>
    <p>Scotiabank expanded Scotia Intelligence with three knowledge agents to speed internal guidance access and streamline workflows. The Delivery Navigator, Travel and Expense, and Procurement agents aim to free time for higher-value client work while strengthening AI governance. The update signals broader enterprise-scale AI adoption across Canadian banks.</p>
  </section>

  <section data-block="ai-summary-bullets">
    <h3>Key Points</h3>
    <ul><li>Scotiabank expands Scotia Intelligence with new knowledge agents. Access to internal guidance boosts efficiency.</li><li>Knowledge agents: Delivery Navigator, Travel and Expense, Procurement. Centralize internal resources for faster access.</li><li>71,000 employees access Scotia Intelligence; 14 million actions since March 2026. 80% trained.</li><li>AI governance via AI Consortium; future use of Agentic Control Plane.</li><li>Management views AI as elevating client experiences and risk management.</li></ul>
  </section>

  <section data-block="companies-mentioned">
    <h3>Companies Mentioned</h3>
    <ul><li><strong>Scotiabank (BNS)</strong>: Expands Scotia Intelligence; potential uplift to efficiency and client service for TSX:BNS.</li><li><strong>AI Consortium (N/A)</strong>: Industry group shaping AI governance; potential sector-wide influence.</li><li><strong>Agentic Control Plane (N/A)</strong>: Governance framework; could enable cross-bank AI-automation adoption.</li></ul>
  </section>

  <section data-block="category">
    <h3>Corporate Developments</h3>
    <p>Category: Corporate Developments. The piece reports a strategic AI deployment by a major bank and governance initiatives, not earnings.</p>
  </section>

  <section data-block="market-moving">
    <h3>Market-Moving</h3>
    <ul><li>Scotiabank&#039;s AI expansion signals sector-wide adoption in Canadian banks.</li><li>No immediate revenue or cost-savings figures were disclosed; price impact uncertain.</li><li>AI governance via AI Consortium could influence regulatory perceptions and adoption standards.</li><li>Competitive dynamics: BNS may benefit if AI-led efficiency improves margins versus peers.</li></ul>
  </section>

  <section data-block="key-facts">
    <h3>Key Facts</h3>
    <ul><li>Assets around $1.5 trillion as of Apr 30, 2026.</li><li>Scotia Intelligence launched in March 2026.</li><li>71,000+ employees have access; 14 million actions since March 2026.</li><li>80% of workforce trained in AI; 90%+ directors trained.</li><li>New knowledge agents: Delivery Navigator, Travel and Expense, Procurement.</li></ul>
  </section>

  <section data-block="trading-thesis">
    <h3>Trading Thesis</h3>
    <p>Over time, BNS could benefit from peer AI-led efficiency gains, but near-term impact is uncertain.</p>
  </section>
</section>


<p xmlns="http://www.w3.org/1999/xhtml" class="prntac"><i xmlns="http://www.w3.org/1999/xhtml">Bank&#39;s latest wave of AI-powered solutions helps employees surface institutional knowledge, apply specialized expertise, and support day-to-day work</i></p><p xmlns="http://www.w3.org/1999/xhtml"><span xmlns="http://www.w3.org/1999/xhtml" class="legendSpanClass">TORONTO</span>, <span xmlns="http://www.w3.org/1999/xhtml" class="legendSpanClass">July 31, 2026</span> /CNW/ -- Scotiabank today announced the expansion of its enterprise AI resources with the introduction of new knowledge agents available through Scotia Intelligence, the Bank&#39;s unified approach to data and AI.</p>
    <div xmlns="http://www.w3.org/1999/xhtml" class="PRN_ImbeddedAssetReference" id="DivAssetPlaceHolder1">
                <p xmlns="http://www.w3.org/1999/xhtml">
                    <img xmlns="http://www.w3.org/1999/xhtml" src="https://mmx.prnewswire.com/media/MS875295/Scotiabank-Scotiabank-Equips-Employees-with-AI-Powered-Knowledge.jpg?id=OA2818548" title="Scotiabank" alt="Scotiabank"></img>
                </p>
    </div>
<p xmlns="http://www.w3.org/1999/xhtml">The latest deployments are designed to:</p><ul xmlns="http://www.w3.org/1999/xhtml" type="disc"><li xmlns="http://www.w3.org/1999/xhtml">Help employees access institutional information and apply specialized expertise to execute work more efficiently.</li><li xmlns="http://www.w3.org/1999/xhtml">Embed AI more deeply into the Bank&#39;s everyday operations to help teams navigate internal processes and relevant internal guidance faster.</li><li xmlns="http://www.w3.org/1999/xhtml">Support employees in focusing on higher-judgement client-facing work.</li></ul><p xmlns="http://www.w3.org/1999/xhtml">As Scotiabank has moved from experimentation to enterprise-wide scale, its AI strategy has remained anchored in three strategic themes: elevating client experiences, delivering speed and efficiency, and enhancing risk management. The Bank&#39;s newest knowledge agents bring that strategy directly to employees by putting information from approved internal sources within reach so teams can spend less time hunting through internal documents and more time on higher-value work that serves clients.</p><p xmlns="http://www.w3.org/1999/xhtml">Scotiabank&#39;s new suite of knowledge agents include:</p><ul xmlns="http://www.w3.org/1999/xhtml" type="disc"><li xmlns="http://www.w3.org/1999/xhtml"><b xmlns="http://www.w3.org/1999/xhtml">Delivery Navigator</b> - Gives teams a single, governed point of access to the guidance, standards, and resources behind the Bank&#39;s enterprise delivery framework, helping employees find project delivery-related information more efficiently.</li></ul><ul xmlns="http://www.w3.org/1999/xhtml" type="disc"><li xmlns="http://www.w3.org/1999/xhtml"><b xmlns="http://www.w3.org/1999/xhtml">Travel and Expense Knowledge Agent</b> - Helps employees find answers to travel and expense policy and process questions, from expense eligibility to reimbursements and submission requirements, using approved internal information sources.</li></ul><ul xmlns="http://www.w3.org/1999/xhtml" type="disc"><li xmlns="http://www.w3.org/1999/xhtml"><b xmlns="http://www.w3.org/1999/xhtml">Procurement Knowledge Agent</b> - Guides employees through the procurement processes, procedures, and supporting documentation drawn from approved repositories, with future opportunities to expand into more advanced procurement-related capabilities.</li></ul><p xmlns="http://www.w3.org/1999/xhtml"><b xmlns="http://www.w3.org/1999/xhtml">Continued Investment in Enterprise AI</b></p><p xmlns="http://www.w3.org/1999/xhtml">More than 71,000 Scotiabank employees have access to Scotia Intelligence capabilities and have collectively generated 14 million actions since it launched in March 2026. Demonstrating its commitment to AI readiness, the Bank has also invested significantly in upskilling its team with more than 80% of its global workforce and over 90% of directors and above completing at least one internal AI training course.</p><p xmlns="http://www.w3.org/1999/xhtml">With the introduction of knowledge agents, the Bank is propelling its shift from general-purpose AI assistance to a future where employees are increasingly supported by agents and AI-enabled workflows. The ongoing development of agents will continue to help reduce complexity for employees to support their day-to-day work.</p><p xmlns="http://www.w3.org/1999/xhtml">At the same time, Scotiabank is also helping to shape how these new systems are governed. As a founding member of the new <a xmlns="http://www.w3.org/1999/xhtml" href="https://edge.prnewswire.com/c/link/?t=0&amp;l=en&amp;o=4743060-1&amp;h=790025437&amp;u=https%3A%2F%2Fai-consortium.com%2F&amp;a=AI+Consortium" target="_blank" rel="nofollow">AI Consortium</a>, the Bank is working alongside industry leaders to advance the safe and responsible adoption of AI and expects to make use of Consortium-developed tools, including the Agentic Control Plane, as part of the Bank&#39;s AI governance approach.</p><p xmlns="http://www.w3.org/1999/xhtml"><b xmlns="http://www.w3.org/1999/xhtml">Quotes:</b></p><p xmlns="http://www.w3.org/1999/xhtml">&#34;The next phase of AI is about moving from information access to intelligent action,&#34; said <b xmlns="http://www.w3.org/1999/xhtml">Tim Clark, Group Head and Chief Information Officer</b>. &#34;We are simplifying access to information from approved internal sources that allows employees to easily connect information across systems and take action with greater confidence. These capabilities set the foundation for a future where AI will play a more active role in orchestrating workflows, helping our teams work smarter and deliver greater value for clients.&#34;</p><p xmlns="http://www.w3.org/1999/xhtml">&#34;AI is changing the way we work, and Scotiabank is committed to ensuring our employees have the skills and support they need to harness its full potential&#34;, said <b xmlns="http://www.w3.org/1999/xhtml">Jenny Poulos, Chief Human Resources Officer</b>. &#34;By investing in training, we are helping our teams put these tools to work to drive greater efficiency and impact, while also building the distinctly human skills that establish trust, foster innovation, and strengthen the relationships that are essential to our success.&#34; </p><p xmlns="http://www.w3.org/1999/xhtml">&#34;These new knowledge agent use-cases are not only unlocking productivity for our teams today, but they are signalling how we&#39;ll better support our clients tomorrow,&#34; said <b xmlns="http://www.w3.org/1999/xhtml">Phil Thomas, Group Head and Chief Strategy &amp; Operating Officer</b>. &#34;As we simultaneously modernize our data foundation, we are building an ecosystem of AI capabilities that can accelerate learning and empower our teams to work in entirely new ways, further enhancing the overall client experience.&#34;</p><p xmlns="http://www.w3.org/1999/xhtml"><b xmlns="http://www.w3.org/1999/xhtml">About Scotiabank</b></p><p xmlns="http://www.w3.org/1999/xhtml">Scotiabank&#39;s vision is to be our clients&#39; most trusted financial partner and deliver sustainable, profitable growth. Guided by our purpose, &#34;for every future,&#34; we help our clients, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets. With assets of approximately $1.5 trillion (as at April 30, 2026), Scotiabank is one of the largest banks in North America by assets and trades on the Toronto Stock Exchange (TSX:<a class="ticker" href="https://www.benzinga.com/quote/BNS">BNS</a>) and New York Stock Exchange (NYSE:<a class="ticker" href="https://www.benzinga.com/quote/BNS">BNS</a>). For more information, please visit <a xmlns="http://www.w3.org/1999/xhtml" href="http://www.scotiabank.com" rel="nofollow">http://www.scotiabank.com</a> and follow us on X @Scotiabank.</p>



<p xmlns="http://www.w3.org/1999/xhtml">SOURCE Scotiabank</p><img xmlns="http://www.w3.org/1999/xhtml" alt="" src="https://rt.newswire.ca/rt.gif?NewsItemId=C6492&amp;Transmission_Id=202607310800CANADANWCANADAPR_C6492&amp;DateId=20260731" style="border:0px; width:1px; height:1px;"></img><p xmlns="http://www.w3.org/1999/xhtml"></p><p xmlns="http://www.w3.org/1999/xhtml"><img xmlns="http://www.w3.org/1999/xhtml" title="Cision" width="12" height="12" alt="Cision" src="https://edge.prnewswire.com/c/img/favicon.png?sn=C6492&amp;sd=2026-07-31"></img> View original content to download multimedia: <a xmlns="http://www.w3.org/1999/xhtml" id="CNWURL" rel="nofollow" href="http://www.newswire.ca/en/releases/archive/July2026/31/c6492.html" target="_blank">http://www.newswire.ca/en/releases/archive/July2026/31/c6492.html</a></p>

Scotiabank expanded Scotia Intelligence with three knowledge agents to speed internal guidance access and streamline workflows. The Delivery Navigator, Travel and Expense, and Procurement agents aim to free time for higher-value client work while strengthening AI governance. The update signals broader enterprise-scale AI adoption across Canadian banks.

News insight

Scotiabank Equips Employees with AI-Powered Knowledge Agents Through Scotia Intelligence

AI summary

Sentiment rationale

Key facts

Corporate Developments