1. Quavo partners with Seacoast Bank for a dispute management solution. 2. New system aims to enhance operations and prevent fraud. 3. Partnership improves compliance with Regulation E for Seacoast Bank. 4. Seacoast Bank named a 2025 Best Workplace, reflecting innovation. 5. Quavo's platform automates disputes, enhancing customer experience.
FAQ
Why Bullish?
This partnership enhances operational efficiency, potentially increasing Seacoast Bank's profitability.
How important is it?
The partnership is pivotal for operational growth and customer satisfaction, directly impacting SBCF.
Why Long Term?
Improvements from the partnership will contribute to long-term sustainability and growth.
Seacoast Bank Partners with Quavo to Enhance Dispute Operations
WILMINGTON, Del., Dec. 09, 2025 (GLOBE NEWSWIRE) — Quavo, Inc., a leader in AI disputes technology for financial institutions, has announced a significant partnership with Seacoast Bank. This collaboration aims to implement a cutting-edge dispute management solution within Seacoast Bank, enhancing its operational efficiency, fraud protection, and overall customer experience.
Strategic Goals of the Partnership
Seacoast Bank, a prominent subsidiary of Seacoast Banking Corporation of Florida (NASDAQ: SBCF), has actively sought a solution tailored to:
- Streamline the dispute process
- Strengthen compliance with Regulation E
- Reduce fraud losses
- Optimize operational scalability
Quavo's expertise offers the necessary infrastructure for community banks like Seacoast Bank to effectively enhance their dispute operations while ensuring a user-friendly experience for both staff and customers.
Introducing Quavo's QFD® Solution
Through this partnership, Seacoast Bank will utilize Quavo's proprietary QFD® platform, which provides comprehensive dispute management from initial intake and investigation to recovery and resolution. This advanced solution leverages agentic AI trained on a vast dataset of real-world cases, equipping Seacoast Bank with the tools to:
- Improve compliance with Regulation E
- Scale operations efficiently
- Respond to and resolve disputes quickly and effectively
Leadership Commentary
“We’re always looking for ways to simplify processes and support a seamless experience for our customers,” stated Jennifer Powers, VP of Payment Operations and Strategy at Seacoast Bank. “Implementing Quavo’s platform helps us automate portions of the dispute process while allowing our teams to focus on providing efficient, customer-centered service.”
Adding to this sentiment, Joseph McLean, CEO and Co-Founder of Quavo, expressed enthusiasm about the collaboration: “We’re excited to bring our full suite of dispute management capabilities to Seacoast Bank. Our platform is designed to meet institutions where they are today, offering the necessary flexibility needed for seamless growth.”
Recognizing Seacoast Bank’s Commitment
This announcement coincides with Seacoast Bank's recent recognition as one of the 2025 Inc. Magazine Best Workplaces. This accolade highlights the bank’s ongoing dedication to innovation, employee excellence, and providing secure, modern banking experiences for customers.
About Quavo, Inc.
Quavo is at the forefront of technology solutions for financial institutions, specializing in building trust-driven customer relationships through efficient and transparent dispute resolutions. Quavo’s award-winning technology automates the entire dispute lifecycle, significantly enhancing compliance and customer loyalty.
For further information, visit www.quavo.com.
About Seacoast National Bank
Seacoast National Bank stands as one of Florida's largest community banks, boasting approximately $16.7 billion in assets and $13.1 billion in deposits as of September 30, 2025. The bank offers integrated financial services, including commercial and consumer banking, wealth management, and mortgage services, through its 84 full-service branches across Florida and advanced online solutions.
For more details about Seacoast Bank, please visit www.SeacoastBank.com.