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SELCO Community Credit Union Selects eGain AI Knowledge Hub™ and eGain AI Agent™ to Transform Internal Knowledge Management

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SUNNYVALE, Calif., Jan. 13, 2026 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), the leading A...

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AI Summary

eGain Corporation's AI Knowledge Hub was chosen by SELCO Community Credit Union to modernize knowledge management for approximately 500 employees. This partnership is expected to enhance operational efficiency, empower employees, and solidify eGain's role in enterprise knowledge management solutions.

Sentiment Rationale

This strategic partnership with SELCO suggests robust demand for eGain's AI solutions, likely enhancing revenues. Historical trends show similar partnerships helped companies expand market share effectively.

Trading Thesis

Investors should consider accumulating EGAN shares as demand for AI knowledge management rises, ideally within the next quarter.

Market-Moving

  • SELCO's unanimous decision reflects strong confidence in eGain's offerings.
  • Increased adoption of AI solutions can drive EGAN's revenue growth.
  • Another large contract could lead to an upward revision of revenue forecasts.
  • Competitive advantage in knowledge management technology may enhance EGAN's market position.

Key Facts

  • SELCO Community Credit Union selects eGain's AI Knowledge Hub.
  • eGain's platform will streamline SELCO's knowledge management.
  • The deal highlights eGain's differentiation in enterprise knowledge solutions.
  • eGain's AI tools enhance employee productivity and operational excellence.
  • SELCO aims for improved service and compliance visibility.

Companies Mentioned

  • SELCO Community Credit Union (N/A): A significant partnership that could enhance eGain’s visibility and sales.
  • Genesys (N/A): Integration with Genesys may further validate eGain's platform and offerings.

Corporate Developments

The article fits in 'Corporate Developments' due to the strategic partnership aimed at enhancing services. This collaboration highlights the growing importance of AI in operational efficiency across sectors, including finance.

SELCO Community Credit Union Partners with eGain to Enhance Knowledge Management

SUNNYVALE, Calif., Jan. 13, 2026 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), a leader in AI-driven knowledge platforms for customer service, has announced that SELCO Community Credit Union has chosen the eGain AI Knowledge Hub and AI Agent software to transform its internal knowledge management. This strategic move aims to modernize the credit union's operations, benefiting approximately 500 employees and reinforcing SELCO's commitment to service excellence and community impact in Oregon.

Unified Enterprise Knowledge Platform

Following a thorough RFI-driven evaluation process, SELCO selected the eGain AI Knowledge Hub as its top choice. The decision was influenced by eGain's distinctiveness as a purpose-built platform designed for enterprise knowledge management, which provides robust governance and analytics capabilities.

This unified solution will be employed by various user groups, including contact center, branch, lending, operations, and back-office teams. Knowledge will be seamlessly incorporated within the Genesys agent desktop, ensuring a consistent user experience without disrupting existing workflows. Additionally, SELCO will utilize eGain’s advanced authoring capabilities, powered by AssistGPT, for content creation, summarization, and refinement.

Driving Operational Excellence

As part of its advancement strategy, SELCO’s existing SharePoint-based procedures will be transitioned into the eGain AI Knowledge Hub as structured, governed knowledge articles. This transition aims to:

  • Eliminate version-control issues
  • Enhance compliance visibility through usage and search analytics
  • Accelerate employee onboarding
  • Establish a scalable foundation for future AI-driven automation and agent assistance

Dan Bilderback, SELCO’s Director of Talent Development, stated, "Our commitment to service excellence starts with empowering our employees with accurate, accessible knowledge." He emphasized that eGain's platform would streamline onboarding and improve operational consistency.

Quotes from Leadership

Ashu Roy, CEO of eGain, remarked, "Employee productivity suffers when knowledge is fragmented across multiple systems with no clear source of truth." He noted that SELCO recognized that merely enhancing SharePoint would not resolve their operational challenges. The eGain AI Knowledge Hub is positioned as the solution needed, offering intelligent search and AI-powered authoring to revolutionize knowledge access and creation.

About eGain and SELCO Community Credit Union

eGain's AI Knowledge Hub and AI Agent are designed to enhance customer service experiences while reducing operational costs through reliable answers. For more information, visit www.eGain.com.

SELCO Community Credit Union has been serving members for 90 years, empowering over 150,000 individuals as one of Oregon's largest credit unions. As a not-for-profit, federally insured cooperative with more than $2.8 billion in assets, SELCO provides competitive rates and low fees on various financial products, including banking, mortgages, and loans. Membership is open to anyone in 27 Oregon counties and eight counties in Washington.

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