  SANTA CLARA, Calif., April  09, 2026  (GLOBE NEWSWIRE) -- SoundHound AI, Inc. (NASDAQ:SOUN), a global leader in voice and conversational AI, today announced a strategic partnership with Associated Carrier Group (ACG),

SOUN

SoundHound AI and Associated Carrier Group Partner to Bring Agentic AI to Telecom Customer Service and Employee Experience

SoundHound AI Partners with ACG to Transform Telecom Customer Service

<section class="insight" data-version="1">
 <section data-block="information">
 <h3>Information</h3>
 SANTA CLARA, Calif., April 09, 2026 (GLOBE NEWSWIRE) -- SoundHound AI, Inc. (NASDAQ:SOUN), a global leader in voice and conversational AI, today announced a strategic partnership with Associated Carrier Group (ACG),
 </section>

 <section data-block="ai-summary-paragraph">
 <h3>AI Summary</h3>
 SoundHound AI has entered a strategic partnership with the Associated Carrier Group, becoming the exclusive provider of an agentic AI platform for telecommunications. This partnership could significantly improve operational efficiencies for Tier 2 and 3 mobile carriers by automating customer interactions, directly enhancing SoundHound&#039;s growth trajectory in a competitive market.
 </section>

 <section data-block="ai-summary-bullets">
 <h3>Key Points</h3>
 <ul><li>SoundHound AI partners with ACG to enhance AI in telecommunications.</li><li>This partnership positions SoundHound as the sole AI provider for ACG members.</li><li>Operators can reduce call volumes and improve customer satisfaction with AI solutions.</li><li>The agentic AI platform automates complex customer interactions for telco providers.</li><li>ACG members operate in cost-sensitive markets, increasing demand for efficient AI solutions.</li></ul>
 </section>

 <section data-block="companies-mentioned">
 <h3>Companies Mentioned</h3>
 <ul><li>Associated Carrier Group (ACG): ACG represents smaller mobile operators, crucial for expanding SOUN’s influence.</li></ul>
 </section>

 <section data-block="category">
 <h3>Corporate Developments</h3>
 This falls under Corporate Developments as it highlights a strategic partnership aimed at growth and innovation in customer service automation. The collaboration signals a broader push for AI integration in traditional sectors, enhancing SoundHound&#039;s competitive positioning.
 </section>

 <section data-block="market-moving">
 <h3>Market-Moving</h3>
 <ul><li>The exclusive partnership with ACG positions SOUN uniquely in the telecom sector.</li><li>Implementation of the AI platform can lead to increased demand from ACG members.</li><li>Potential for reduced operational costs may attract more carriers to SOUN’s services.</li><li>Investors may see increased market confidence leading to potential stock price appreciation.</li></ul>
 </section>

 <section data-block="key-facts">
 <h3>Key Facts</h3>
 <ul><li>Partnership was announced on April 9, 2026.</li><li>SoundHound becomes the first AI provider to ACG members.</li><li>ACG comprises Tier 2 and 3 mobile network operators.</li><li>AI platform aims to reduce call volumes and improve customer satisfaction.</li><li>The agentic AI platform automates complex customer interactions.</li></ul>
 </section>

 <section data-block="trading-thesis">
 <h3>Trading Thesis</h3>
 SOUN is poised for short-term gains as the partnership expands market presence and revenues.
 </section>
</section>


<link type="text/css" rel="stylesheet" href="https://www.globenewswire.com/styles/gnw_nitf.css"></link><img alt="image1" height="300" src="https://ml.globenewswire.com/Resource/Download/ac3d9376-b170-4d1a-9b88-b00579fb2ac9/image1.png" width="600" data-dpi="96" data-caption="SoundHound AI and ACG Announce Partnership" data-filename="image1.png"></img> SANTA CLARA, Calif., April 09, 2026 (GLOBE NEWSWIRE) -- SoundHound AI, Inc. (NASDAQ:<a class="ticker" href="https://www.benzinga.com/quote/SOUN">SOUN</a>), a global leader in voice and conversational AI, today announced a strategic partnership with Associated Carrier Group (ACG), a member-driven organization representing Tier 2 and Tier 3 mobile network operators and resellers. The partnership comes as the telecommunications industry moves to fully embrace AI transformation, with SoundHound AI enabling the adoption of its next-generation AI-powered platform for customer service and employee experience. Through this partnership, SoundHound becomes the first-and-only provider of an agentic AI platform available to ACG members, bringing its platform to help operators modernize customer support and employee experience delivering faster, more seamless service experiences. ACG members operate in highly competitive and cost-sensitive markets, where customer service is a critical differentiator — but also a major operational burden. Long hold times, high call volumes, and complex service requests continue to strain support teams. With SoundHound's agentic AI platform, operators can introduce intelligent AI agents that resolve customer needs quickly and naturally, across any channel, reducing friction while improving satisfaction of both customers and employees. By automating routine and repetitive inquiries, operators can significantly reduce call volumes and free up human agents to focus on higher-value or sensitive interactions. "Customer service is one of the biggest opportunities large telcos have when it comes to AI transformation," said Patrick Caustrita, AVP of Enterprise Sales at SoundHound AI.  "Through our partnership with ACG, we're enabling carriers to deploy AI agents that don't just answer questions — they resolve issues end-to-end. That means faster resolutions, lower operational costs, and a dramatically better experience for subscribers." "ACG is committed to helping our members deliver better service while operating more efficiently," said Russ Lipinski, President at Associated Carrier Group. "SoundHound's agentic AI platform brings a new level of intelligence to customer interactions. This partnership gives our members access to AI that can handle real customer needs — reducing pressure on support teams while improving the overall subscriber experience." Next-Generation Agentic AI for the Telecommunications Industry SoundHound's agentic AI platform enables telco providers to handle complex, multi-step customer interactions through coordinated AI agents. These agents can understand customer intent, retrieve information, execute transactions, and resolve problems across voice and digital channels without the need for human intervention. Unlike traditional chatbots or IVR systems, the agentic platform uses Agentic+, which is a flexible approach that combines generative AI, multi-agent orchestration, deterministic workflows, and human-in-the-loop capabilities to determine the best path to resolution for every interaction. With best-in-class automatic speech recognition (ASR), customers can simply speak naturally — making it easier to resolve issues in the moment, without navigating rigid menus or repeating information. Designed with a deep understanding of telecom and carrier operations, SoundHound's agentic AI platform enables operators to quickly deploy AI that delivers immediate value — improving first-call resolution, reducing average handle time, and creating a more intuitive customer experience. Learn more about SoundHound AI's solutions <a href="https://www.globenewswire.com/Tracker?data=NQ6QkHXtgtn0oha2XL7muI0yNTzPWsxobqzf27-_VzFHJA3hL7ZTCKfCWDvybVWmryOT2p6zXMhlfHZieIQEgA==" rel="nofollow" target="_blank">here</a>. About SoundHound AI SoundHound AI (NASDAQ:<a class="ticker" href="https://www.benzinga.com/quote/SOUN">SOUN</a>), a global leader in voice and conversational AI, delivers solutions that allow businesses to offer superior experiences to their customers. Built on proprietary technology, SoundHound's voice AI delivers best-in-class speed and accuracy in numerous languages to product creators and service providers across retail, financial services, healthcare, automotive, telecom, smart devices, and restaurants. The company's groundbreaking AI-driven products include Smart Answering, Smart Ordering, Dynamic Drive-Thru, and the Amelia Platform, which powers AI Agents for enterprise. In addition, SoundHound's Agentic AI for Automotive and Autonomics, a category-leading operations platform that automates IT processes, have enabled SoundHound to power millions of products and services, and process billions of interactions each year for world-class businesses. <a href="http://www.soundhound.com" title="www.soundhound.com">www.soundhound.com</a> About Associated Carriers Group ACG is a group of Tier 2 and 3 mobile network operators and resellers focused on reducing costs for their members by aggregating the purchase volume of the combined membership. This aggregation assists in negotiating the costs of goods and technology and increases access to mobile devices. ACG also tests and approves devices as a group, allowing OEM and ODM partners to more efficiently deploy their internal resources, ultimately resulting in lower costs to the group. ACG is a legal entity that allows the opportunity to share technical data among members, which all members agree is invaluable to day-to-day operations. Learn more at: <a href="https://www.globenewswire.com/Tracker?data=3mLAHuCiYQBKvh5SZDjzNaBNfjb_zrjaVD9jfEWHLkx6S3ZSUfgaJtO_Nyi2FRnTAyOiRsD-SeND9sfodHJav693iPjxdhnb_vTpCvWeQjVRPbbXi_yrWS9DirdoHiQ24EVXm8r6UNfj-wk_WcnC7g==" rel="nofollow" target="_blank">https://associatedcarriergroup.com/</a> Media Contact Gianna Arantes 201-815-9852 <a href="https://www.globenewswire.com/Tracker?data=3mOuSo_Aohtm7ycjZYjAqLXBrZyvxLyadUzzUcsvCuvsZ-8rz8lVuTkI1inaC0CwZzn990nqpZLlgnP2a6MAP0r0fW0UbbqlSbUBYDbBBjQ=" rel="nofollow" target="_blank">PR@SoundHound.com</a> A photo accompanying this announcement is available at <a href="https://www.globenewswire.com/Tracker?data=3mLAHuCiYQBKvh5SZDjzNTZE8CANAQ99l7UCImCgEBeK6-zlkzrg0UeOCo07s--6ba7EZeC1DPITi8LIFEN3_R6wAm0nGzFBTM2WMqIY728cPqVnEeAD05ns5eXauCq_0G_hfmjoasNUvZE8bjUGccV5rbxDRnPvpGECI-r1WH4kdmmf2NCMgWUmSV-3ywIz3oWO6FwBs9lwqtEyJHZWaQ7CEHwdVhboVZyKWiGHdrHtXi3Ht8VchpGddzDzFJZyKLHyIu5fO9gVdQW3gFq3wA==" rel="nofollow" target="_blank">https://www.globenewswire.com/NewsRoom/AttachmentNg/ac3d9376-b170-4d1a-9b88-b00579fb2ac9</a> <img alt="" class="__GNW8366DE3E__IMG" src="https://www.globenewswire.com/newsroom/ti?nf=OTY4NjczMCM3NTI2MTA4IzIyNDQ2Nzc="></img> <img alt="" src="https://ml.globenewswire.com/media/NTU1YWU5ZTAtMzUxYi00OGM0LTgzZTAtMGQyZWMxNDY4MGNmLTEyNTYyMzAtMjAyNi0wNC0wOS1lbg==/tiny/SoundHound-Inc-.png" referrerpolicy="no-referrer-when-downgrade"></img><a href="https://www.globenewswire.com/NewsRoom/AttachmentNg/f64ea5b6-9b34-46b0-a83e-57b0b6bb6692"><img src="https://ml.globenewswire.com/media/f64ea5b6-9b34-46b0-a83e-57b0b6bb6692/small/soundhound-ai-logo-black-1-png.png" border="0" width="150" height="23" alt="Primary Logo"></img></a>

SoundHound AI has entered a strategic partnership with the Associated Carrier Group, becoming the exclusive provider of an agentic AI platform for telecommunications. This partnership could significantly improve operational efficiencies for Tier 2 and 3 mobile carriers by automating customer interactions, directly enhancing SoundHound's growth trajectory in a competitive market.

SoundHound AI and Associated Carrier Group Partner to Bring Agentic AI to Telecom Customer Service and Employee Experience

AI Summary

Sentiment Rationale

Trading Thesis

Market-Moving

Key Facts

Companies Mentioned

Corporate Developments

Related News