Southern Home Services Pioneers AI Adoption with ServiceTitan's Max Program
Date: January 13, 2026 | Source: GlobeNewswire
Significant Milestone in Digital Transformation
On January 13, 2026, ServiceTitan (Nasdaq: TTAN) announced that Southern Home Services, a prominent player in the residential trade service market, has become the first enterprise-scale customer to implement the ServiceTitan Max Program. This groundbreaking decision is a pivotal moment in the digital transformation of the trades industry, as Southern Home Services transitions to an end-to-end automation model utilizing ServiceTitan's comprehensive suite of AI solutions.
Leading the Charge in AI Integration
“The customer momentum we’re seeing to adopt transformational outcomes powered by AI is undeniable, and Southern Home Services is leading the charge,” stated Vahe Kuzoyan, President and Co-Founder of ServiceTitan. He emphasized that ServiceTitan is democratizing the crucial technology necessary for the trades sector's evolution by providing the most advanced AI software that integrates seamlessly into every workflow.
Transitioning to an Automated Future
Unlike many contractors who rely on disjointed solutions, Southern Home Services is setting a new standard by embracing native AI orchestration. Through the Max Program, the company is embedding AI technology specifically designed for the trades sector throughout its operations, which include:
- Demand generation
- Customer intake
- Intelligent dispatching
- Job execution
This integration enables all of ServiceTitan’s Pro Products to function cohesively in a streamlined process.
AI as a Key Growth Strategy
“For Southern, AI is not about chasing shiny, new trends; it is about building a smarter, more scalable business,” said Bryan Benak, CEO of Southern Home Services. “Our focus is on enhancing efficiency, enabling better decision-making, and ultimately delivering a high-quality experience to homeowners.” The implementation of ServiceTitan's Max Program aims to minimize manual processes and equip teams with the necessary tools to excel daily.
Success with ServiceTitan’s Advanced Technology
Operating across multiple regions, Southern Home Services has already recognized the benefits of adopting ServiceTitan’s advanced technology. They are scaling their success by integrating ServiceTitan's complete suite of Pro Products, including Atlas, an AI-powered assistant that acts as an ultimate power user within the ServiceTitan platform. Atlas allows contractors to:
- Run reports
- Find jobs
- Dispatch technicians
- Guide workflows
This automated approach fosters enhanced operational efficiency and improved service delivery.
Investing in Customer Experience
“Our investment in AI is about providing the best experience possible for both the contractors we support and their customers,” remarked Vincent Payen, Senior Vice President and GM of Pro Products at ServiceTitan. He noted that native AI integration allows for a deeper understanding of customer dynamics, technician capabilities, and market demand, enabling a level of AI automation that is unmatched in the industry.
Getting Involved with the Max Program
The Max Program is currently being piloted with select ServiceTitan customers. Those interested in being part of this innovative initiative are encouraged to contact their Customer Success Manager (CSM).
About ServiceTitan and Southern Home Services
ServiceTitan is a cloud-based platform that empowers trades businesses with the necessary tools for growth, management, and superior customer service. Its integrated approach addresses the longstanding technology gap in the trades sector.
Southern Home Services is a multi-brand platform that supports HVAC, plumbing, and electrical companies across various U.S. regions. Since its inception in 2016, the company has dedicated itself to enhancing service quality and reliability for homeowners.
Forward-Looking Statements
This announcement may include forward-looking statements in accordance with the Securities Act of 1933 and the Private Securities Litigation Reform Act of 1995. Such statements are subject to risks that could cause actual results to differ materially.