The Autonomous Enterprise Is Coming: Genpact Research Reveals 12% Are Leading the Way
Genpact (NYSE: G), a leader in advanced technology solutions, has published new research highlighting how top organizations are leveraging artificial intelligence (AI) to enhance operations and drive growth. The report, titled Autonomy by Design: Scaling AI for Enterprise Value, is based on insights from over 500 senior executives and sheds light on the distinct characteristics of the leading 12% of businesses successfully progressing towards becoming autonomous enterprises.
The Promise and Barriers to Becoming an Autonomous Enterprise
According to the research, at least 25% of executives predict that self-managing business processes, which require minimal human oversight, could materialize within the next three years. However, as it stands, only 3% of those surveyed are actively implementing the agentic orchestration necessary to embed AI throughout their end-to-end processes.
Despite strong confidence in AI, many businesses find themselves stalled on the path to AI maturity. Nearly all executives surveyed reported insufficient governance models for managing autonomous or agentic AI systems. Adding to this challenge, a significant barrier to AI adoption is the workforce's capability gaps, with only 45% of organizations providing AI training for all employees.
"AI poses an interesting paradox," remarked Nelson Repenning from the MIT Leadership Center. "Its primary advantage lies in automating current human tasks, but humans are still needed to navigate the complexities of implementing this automation."
Key Findings: Four Enablers for Leadership in AI
Genpact has pinpointed four crucial enablers that distinguish leaders in the movement toward becoming autonomous enterprises:
- A Symphony of Agents: This orchestrates end-to-end business processes effectively.
- The Universal AI Practitioner: Aims to democratize AI fluency across various roles and functions.
- Enterprise Architecture Redux: Focuses on building data-centric foundations to scale AI capabilities.
- Governing at the Speed of AI: Establishes essential oversight mechanisms to quickly and responsibly scale AI technologies.
Sanjeev Vohra, Genpact's Chief Technology and Innovation Officer, emphasized the transformative role AI plays in modern business operations, stating, "Our last mile advantage and expertise in process and data knowledge empower our clients to achieve higher levels of autonomy, resulting in tangible business outcomes."
Methodology Behind the Insights
This comprehensive report is informed by a global survey of 500 senior executives across 13 business functions within organizations boasting over US$1 billion in annual revenue. It also incorporates qualitative interviews with 10 industry leaders to provide a richer context regarding the current landscape of enterprise AI.
About Genpact (NYSE: G)
Genpact is at the forefront of agentic and advanced technology solutions. The company harnesses process intelligence and AI to deliver measurable business outcomes. With a strong partner ecosystem and a legacy of client trust, Genpact is committed to providing innovative applications that transform business operations. Through its dedicated team and client-centric approach, Genpact strives to deliver lasting value to the world's leading enterprises.