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TTEC Wins Gold for AI-Powered Learning Innovation at Brandon Hall Group Technology Excellence Awards™

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TTEC was honored with a Gold Award at the Brandon Hall Group Technology Excellence Awards™ in the Be...

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AI Summary

TTEC Holdings received a Gold Award for its innovative Learning Wizards Suite at the Brandon Hall Group Technology Excellence Awards. This recognition underscores TTEC's commitment to AI-driven learning solutions that enhance operational efficiency, likely improving its market position and customer relations.

Sentiment Rationale

Recognition from an esteemed awards body is likely to boost investor sentiment, similar to historical examples where awards led to positive market reactions.

Trading Thesis

TTEC is a buy due to award recognition enhancing brand value and growth prospects in Q1 2026.

Market-Moving

  • Award recognition could drive stock price as investor confidence rises.
  • Improved reputation may boost client acquisition and retention rates.
  • Stronger market position may lead to increased partnerships and business opportunities.

Key Facts

  • TTEC wins Gold Award for Learning Wizards Suite at Brandon Hall Group Awards.
  • Recognition reflects industry standards in AI-enhanced learning solutions.
  • Award highlights TTEC's commitment to innovation and measurable business impact.
  • Learning Wizards Suite reduces development time and improves design quality.
  • Recognition may enhance TTEC's reputation and customer engagement prospects.

Companies Mentioned

  • Brandon Hall Group (N/A): Recognized TTEC for its innovative AI learning solutions.

Corporate Developments

This falls under 'Corporate Developments' as it highlights TTEC's achievement and innovation in AI-driven solutions, potentially enhancing its competitive edge in the customer experience technology market.

TTEC Takes Gold for Innovative AI Learning Solution at Brandon Hall Group Awards

AUSTIN, Texas, Jan. 15, 2026 (GLOBE NEWSWIRE) -- TTEC Holdings, Inc. (NASDAQ: TTEC), a prominent leader in customer experience technology, has been awarded the prestigious Gold Award at the Brandon Hall Group Technology Excellence Awards™. This honor recognizes TTEC's exceptional achievement in the Best Advance in Generative AI Learning Solution category for its innovative Learning Wizards Suite.

Acknowledgment of Innovation in Learning Technology

Mike Cooke, Chief Executive Officer of Brandon Hall Group, noted the rigorous evaluation framework used for these awards, stating, “Our technology awards are built on a rigorous evaluation framework that measures true innovation, functional excellence, and quantifiable business impact. The solution providers and organizations recognized this year reflect the highest standards in the industry, demonstrating how technology can accelerate capability, efficiency, and results.”

About the Brandon Hall Group Technology Excellence Awards™

The 2025 Brandon Hall Group Technology Excellence Awards recognize top talent in various categories, including:

  • Learning and development
  • Talent management
  • Talent acquisition
  • Human resources
  • Sales enablement
  • Future of work
  • Education technology

Transformative Learning Experiences at TTEC

Julie Stone, TTEC’s Chief Learning Officer, remarked on the significance of this accolade, stating, “Winning Gold at the Brandon Hall Awards is a testament to how we’re redefining learning through innovation. By combining cutting-edge external technology with our proprietary learning prompts and knowledge graphs, which are grounded in learning science, we create end-to-end, AI-driven curricula focused on building the skills that drive real business results.”

Features of the Award-Winning Learning Wizards Suite

TTEC’s award-winning Learning Wizards Suite is a unique, AI-enabled learning design ecosystem that enhances development speed and design quality. Key features of this suite include:

  • AI-powered learning design: Accelerates needs assessment and skills mapping.
  • Human-in-the-loop approach: Ensures quality and consistency.
  • Measurable business impact: Facilitates faster development, improved design, and aligned outcomes.

Expert Insight on AI-Enabled Learning

“The Learning Wizards Suite represents a leap forward in AI-enabled learning design — combining speed, scientific rigor, and human oversight to deliver measurable impact on both learner outcomes and business performance,” stated Dominik Rus, TTEC’s Global Head of Learning Science, Innovation, and Technology.

Awards Ceremony Details

The award winners will be celebrated at the Brandon Hall Group's HCM Excellence Conference, scheduled for February 9-12, 2026, at the Hilton West Palm Beach, Florida.

About TTEC

TTEC (NASDAQ: TTEC), pronounced T-TEC, is a leading global provider of customer experience (CX) technology and services, specializing in AI-enabled digital CX solutions. The company serves both iconic and disruptive brands, offering outcome-based solutions that enhance every touchpoint of the customer journey. TTEC's operations are grounded in next-gen digital technology, including:

  • Omnichannel contact center technology
  • Customer relationship management (CRM) systems
  • Artificial intelligence (AI) and analytics

Founded in 1982, TTEC is dedicated to delivering optimal customer and employee satisfaction ratings across the globe, with employees based on six continents working to integrate technology and human connection for superior business outcomes. To learn more, visit ttec.com.

Media Contact

For more information, please contact:

Meredith Matthews
Email: meredith.matthews@ttec.com

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