LONDON, June  30, 2026  (GLOBE NEWSWIRE) -- Freshworks (NASDAQ:FRSH) today announced that Vanquis, a leading UK specialist bank, has selected Freshservice as its AI-powered service operations platform to support the

FRSH

Vanquis Selects Freshworks to Modernize Service Management as Gateway Transformation Nears Completion

Vanquis Bank selects Freshservice, signaling AI-driven platform adoption for FRSH

<section class="insight" data-version="1">
  <section data-block="information">
    <h3>Information</h3>
    <p>LONDON, June  30, 2026  (GLOBE NEWSWIRE) -- Freshworks (NASDAQ:FRSH) today announced that Vanquis, a leading UK specialist bank, has selected Freshservice as its AI-powered service operations platform to support the</p>
  </section>

  <section data-block="ai-summary-paragraph">
    <h3>AI Summary</h3>
    <p>Freshworks says Vanquis Bank chose Freshservice, an AI-powered ServiceOps platform, as part of its Gateway modernization to simplify and scale operations. Freshservice will unify ITSM, ITAM, ITOM on a single platform with Freddy AI, enabling automation and faster incident resolution. The win could broaden Freshworks’ enterprise footprint in financial services and support ARR growth over the coming quarters.</p>
  </section>

  <section data-block="ai-summary-bullets">
    <h3>Key Points</h3>
    <ul><li>Vanquis Bank selects Freshservice as AI-powered service ops platform; supports Gateway modernization.</li><li>Gateway nears completion; Freshservice unifies ITSM, ITAM, ITOM.</li><li>AI capabilities automate tasks and speed incident resolution.</li><li>CTO Jem Walters and Musidora Jorgensen highlight modernization benefits.</li><li>Freshservice praised for ease of use and rapid time-to-value.</li></ul>
  </section>

  <section data-block="companies-mentioned">
    <h3>Companies Mentioned</h3>
    <ul><li><strong>Freshworks Inc. (FRSH)</strong>: FRSH wins a notable enterprise bank contract; validates AI-powered ServiceOps platform and potential ARR uplift.</li><li><strong>Vanquis Bank (N/A)</strong>: UK specialist bank; customer win that underscores Freshservice applicability to financial services and modernization efforts.</li></ul>
  </section>

  <section data-block="category">
    <h3>Corporate Developments</h3>
    <p>Category: Corporate Developments. A significant customer win for FRSH that validates Freshservice in financial services and highlights AI-enabled platform adoption within a large bank&#039;s modernization program.</p>
  </section>

  <section data-block="market-moving">
    <h3>Market-Moving</h3>
    <ul><li>Vanquis adoption signals growing enterprise traction for FRSH.</li><li>AI-powered platform narrative supports longer-term growth.</li><li>Deal size and timing unclear; impact relies on ramp and renewals.</li><li>Potential cross-sell opportunities in financial services.</li></ul>
  </section>

  <section data-block="key-facts">
    <h3>Key Facts</h3>
    <ul><li>Date of release: June 30, 2026.</li><li>Vanquis Bank, a UK specialist bank, selected Freshservice as its AI-powered service operations platform.</li><li>Gateway modernization program nearing completion; aim to simplify tech stack.</li><li>Freshservice will unify ITSM, ITAM, ITOM (and ESM) on a single platform with Freddy AI.</li><li>Quotations from Jem Walters, Vanquis CTO, and Musidora Jorgensen, UKI Country Lead for Freshworks.</li></ul>
  </section>

  <section data-block="trading-thesis">
    <h3>Trading Thesis</h3>
    <p>Bullish for FRSH over 6–12 months on enterprise deal momentum and ARR expansion.</p>
  </section>
</section>


<link type="text/css" rel="stylesheet" href="https://www.globenewswire.com/styles/gnw_nitf.css"></link><p align="left">LONDON, June  30, 2026  (GLOBE NEWSWIRE) -- <a href="https://www.globenewswire.com/Tracker?data=zesJxeOIfngvQRWQhVTAEI5RC0LhVt758LF6HfY9VkvuuPIQVfpCgExl7PTF91yQ5I13q0CWTNuOn0qdrcAsSw==" rel="nofollow" target="_blank"><u>Freshworks</u></a> (NASDAQ:<a class="ticker" href="https://www.benzinga.com/quote/FRSH">FRSH</a>) today announced that <a href="https://www.globenewswire.com/Tracker?data=0MDprb6I4HSv7WHwzkoRbWK0KtnuUd5wjgsYuDGwlwWcmSWfV1EX9LbRder7yk0c1kmxA7-Awa934Bqsq9exjDxgDofvLhh4YHYFeMQGo2YP8JhwMW28WY4gJJv9lbhXyi3k-WWwlm0R7OWIYmJcGruyde2rjhCQe3lwvoWQHZ15wTye5KkAu8-JaqtK6gX9-KCUpb0C6jdiNN0Q2kGFguybgciSt2ojbOmnE7jbIqp8ESBIp-OZxYbPT7PhQyXk3FHlyr-z_jYJKsEfRGrd-ATik3ECt6aHiBI7YAH6-r-3az59rhlNCXhNkn4xUBIIij8j3QiuAi_a7NJrqGEmVZada5GbMtHy0Mw5okHPJxXVWudPTkyu0X_op0sTHEfwv8-nAjGhG03L6PM7_h2kt6BW1a8Ce0SPbf8XlHJ1ddhRH8XlFW4kRn3BC-B8hJUUioBl4w95EhTXaYELWiF0xpvTEtj-iN3EvWrd63vlz5smeYTdKrM7ft32wUbDupcI" rel="nofollow" target="_blank"><u>Vanquis</u></a>, a leading UK specialist bank, has selected Freshservice as its AI-powered service operations platform to support the next phase of its digital transformation.</p>  <p>The selection is a key milestone in Vanquis’ broader Gateway programme, the bank’s flagship technology modernization initiative designed to create a simpler, more scalable and digital-first organization.</p>  <p>As Gateway nears completion, Vanquis is strengthening the operational foundations needed to scale efficiently, improve governance and deliver faster, more consistent service experiences across the organization. Freshservice will help Vanquis bring service management, asset visibility and workflow automation onto a single platform, reducing legacy complexity and enabling greater agility.</p>  <p>Freshservice was selected for its ease of use, rapid time to value and AI-powered capabilities. The platform is designed to give Vanquis greater flexibility to automate workflows, streamline service delivery and continuously adapt to evolving business needs without the constraints of legacy systems.</p>  <p>"As part of our Gateway transformation, we are simplifying the technology and processes that support colleagues across the bank," <strong>said Jem Walters, CTO at Vanquis</strong>. "Freshservice gives us a more intuitive and flexible platform to manage service delivery, automate critical workflows and improve the colleague experience as we continue building a more agile, digital-first organization."</p>  <p>Freshservice will enable Vanquis to manage service operations through a single platform, supporting faster incident resolution, more efficient request fulfillment and improved employee self-service. Built-in AI capabilities will help automate repetitive tasks, accelerate issue triage and provide insights to improve service performance.</p>  <p><strong>"</strong>Financial institutions are under increasing pressure to modernize service delivery while maintaining resilience, governance, and operational efficiency," <strong>said Musidora Jorgensen, UKI Country Lead for Freshworks</strong>. "Vanquis’ selection of Freshservice demonstrates how organizations can advance service transformation through a unified, AI-powered platform that enables faster service delivery, greater efficiency and measurable business outcomes."</p>  <p>Vanquis joins a growing number of enterprises choosing Freshworks to modernize service management with solutions designed to deliver simplicity at scale, helping organizations reduce operational friction and unlock faster business outcomes.</p>  <p>To learn more about Freshservice, visit <a href="https://www.globenewswire.com/Tracker?data=16IoaQMhTzLmj9g2h46qxXQOTFm6EZI6-KgLqcoDPDsu2-oxc35k4ZtImuG_BByzm4glwlZ8H3_etTUM9IJhHMWqC78h-pIy3Foqwu6DsJNwsf8-9tc87LpJ9_RRfB8d" rel="nofollow" target="_blank"><u>freshworks.com/freshservice</u></a>.</p>  <p>About Freshservice</p>  <p>Freshservice by Freshworks is an AI-powered ServiceOps platform that unifies <a href="https://www.globenewswire.com/Tracker?data=dEh6KvvsPRE6jZg9EBua3K2omdOn2DNL_IA-9uZ-wzEZPWY6lXybLyGvr66X9N1rNjY9-n5sagF2UpFvvEuVwEQsgI8PZpesvwMkNd5wchem-OUKKk0OWnaH8vqlZKsV6FsePCZxc9BUPUfbcBb_SA==" rel="nofollow" target="_blank"><u>IT Service (ITSM)</u></a>, <a href="https://www.globenewswire.com/Tracker?data=qe-0ikYc9GoaZBERM56oy9_Gar_Fa42-_U4JmPORyUbqQCilguctR9OnocEcXW1IL8z2P6YRSuwj_rjeXbi6Ar5DvutVj_ESRuO5FavO81ygWGBW1rRh6j6efGfSdzFr" rel="nofollow" target="_blank"><u>Asset (ITAM)</u></a>, <a href="https://www.globenewswire.com/Tracker?data=xBDDFKl1xsurEzOVwPNC4Y1ulmjcgXpgzT5IKy3T7AjdrVhkNWKhbvtaYh4ygdZIOe_sycpQpLg4Abnrv5jyOMb3KJlcCBGzucT6jx4CkQvBZ-PRebJ5oxVxJnT3ykB6" rel="nofollow" target="_blank"><u>Operations (ITOM)</u></a> and <a href="https://www.globenewswire.com/Tracker?data=v2hf3hzSkjPLTVYdaIciCfBQVgP60PbaCYIDSBpMZgl4D0XIvzCaEw8aCZTaFRDbT4NHZtUqcRh6FpdXFv8C3q0qHxGaUv4cqJyOFEBRQPqv_OPFeEP1o-97j3PXN2HW9mVSoOaKH9SiSP-Pl4KRW_9X3sVzo9S6VmMUF9M-dcg=" rel="nofollow" target="_blank"><u>Enterprise Service Management (ESM</u></a>) on a single platform with a shared data layer. It gives IT, HR, finance, and facilities teams full visibility across services and infrastructure without the complexity of stitched-together tools. Freshservice comes with a natively embedded AI layer called Freddy AI that helps agents resolve issues faster, automates employee service requests, and gives leaders the insights they need to make better decisions. The result is resilient, proactive service delivery that scales across the entire organization.</p>  <p>About Freshworks Inc.</p>  <p>Freshworks Inc. provides service software that delivers exceptional employee and customer experiences. Its enterprise-grade solutions are powerful yet intuitive, and quick to deliver value. With a people-first approach to AI, Freshworks helps teams be more effective and organizations more productive. Companies including Bridgestone, New Balance, S&amp;P Global, and Sony Music trust Freshworks to improve service efficiency and fuel long-term loyalty. For the latest updates, visit <a href="https://www.globenewswire.com/Tracker?data=16IoaQMhTzLmj9g2h46qxfoehPystr7BE8M_eRCF61dfTfG0yHKPoWLM4XGG83SaVMAl4O0Zi7dctr3_C9Chxw==" rel="nofollow" target="_blank"><u>freshworks.com</u></a> and follow Freshworks on LinkedIn, X, and Facebook.</p>  <p>&#xA9; 2026 Freshworks Inc. All rights reserved. Freshworks, Freshservice, and Freddy AI and their associated logos are trademarks of Freshworks Inc. All other trademarks are property of their respective owners. Nothing in this press release should be construed to the contrary, or as an approval, endorsement or sponsorship by any third party of Freshworks Inc. or any aspect of this press release.</p>  <p>Press Contact<br></br><u><a href="https://www.globenewswire.com/Tracker?data=AkuUp93llKeG5C8L8sjfVgP4-UXrHspZzyOVBVnAFpq3CcWLW6uGwmCFYHUQJExxjPbbcyCR3yo3FBzR9cudw1dc3BurtYXFjhQIHEjfGCg=" rel="nofollow" target="_blank">pr@freshworks.com</a></u></p> <img alt="" class="__GNW8366DE3E__IMG" src="https://www.globenewswire.com/newsroom/ti?nf=OTc1NDE0NCM3NjgyOTIzIzIyMDYzOTA="></img> <br></br><img alt="" src="https://ml.globenewswire.com/media/ZDAxYzAyZjEtOTE3ZS00ZGFiLWJjOWUtYzRjMmE0YmUwNDkwLTEyMTc5NDMtMjAyNi0wNi0zMC1lbg==/tiny/Freshworks-Inc.png" referrerpolicy="no-referrer-when-downgrade"></img><p><a href="https://www.globenewswire.com/NewsRoom/AttachmentNg/8a3e1d43-2b7b-480b-b8ee-a4912b3fc87f"><img src="https://ml.globenewswire.com/media/8a3e1d43-2b7b-480b-b8ee-a4912b3fc87f/small/large-02-freshworks-dark-jpg.jpg" border="0" width="150" height="30" alt="Primary Logo"></img></a></p>

Freshworks says Vanquis Bank chose Freshservice, an AI-powered ServiceOps platform, as part of its Gateway modernization to simplify and scale operations. Freshservice will unify ITSM, ITAM, ITOM on a single platform with Freddy AI, enabling automation and faster incident resolution. The win could broaden Freshworks’ enterprise footprint in financial services and support ARR growth over the coming quarters.

Vanquis Selects Freshworks to Modernize Service Management as Gateway Transformation Nears Completion

AI Summary

Sentiment Rationale

Trading Thesis

Market-Moving

Key Facts

Companies Mentioned

Corporate Developments

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