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eGain Gains Visibility as Deloitte Report Highlights Knowledge-Management Opportunity

Jun 22, 2026, 11:23 AM EDT1 sourcesAI-analyzed

Why it may matterVerify against the original reporting

The Deloitte-backed emphasis on knowledge management validates a growing secular trend and could expand pipeline conversations for eGain, though there are no immediate revenue or earnings specifics.

AI summary

What happened, with direct paths to the underlying reporting

eGain and Deloitte Insights publish a joint study on the looming 'knowledge exodus' as baby boomers retire. The report estimates $6.9–$9.6 trillion in potential lost output over four years and notes 92% of organizations fail to capture retiring knowledge. It outlines a five-step framework and cites real-world pilots that imply rising demand for AI-powered knowledge management solutions, which could bolster eGain's pipeline.

eGain co-authors Deloitte report on knowledge exodus amid mass retirements.
Over 30 million Americans turn 65 in four years; $6.9–$9.6T output at risk.
92% of firms fail to capture retiring knowledge; 85% see threat as material.
Five-step framework for systematic knowledge capture; AI-assisted, continuous capture.
Pilots show improved FCR, NPS, and faster onboarding; supports AI KM ROI.

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