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High materiality8/10

Riskified study shows AI-driven returns shift with margin protection

Jun 22, 2026, 12:55 PM EDT1 sourcesAI-analyzed
Why it may matterVerify against the original reporting

Positive, concrete metrics (chargeback reductions, conversion gains) support a stronger value proposition and potential ARR expansion; could attract new clients and trigger near-term multiple expansion if logos convert to revenue.

AI summary

What happened, with direct paths to the underlying reporting

Riskified commissioned eTail Insights to study AI-driven returns across 2,091 consumers in seven markets. Findings show half use generative AI to draft refund claims, prompting tighter merchant policies. A luxury-brand case demonstrates a 75% chargeback reduction and improved conversions, illustrating tangible value from Riskified’s platform and potential ARR expansion for merchants.

  • Riskified releases global report on AI-driven ecommerce returns.
  • 50% of consumers use generative AI to draft return claims; retailers tighten policies.
  • Luxury-brand case: ~75% chargeback reduction; conversion up to 75–80%.
  • 85% of consumers accept at least one risky return behavior; preference for personalized policies.
  • Findings may expand Riskified's addressable market and client adoption in coming quarters.

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