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Amdocs Expands Store Genie AI to PLDT Home, Boosting Telecom Ops Efficiency

Jun 23, 2026, 9:06 AM EDT1 sourcesAI-analyzed

Why it may matterVerify against the original reporting

Concrete put-through deal validation with a major telco; scalable AI platform success could uplift DOX's software-services backlog and cross-sell opportunities.

AI summary

What happened, with direct paths to the underlying reporting

Amdocs reports Store Genie expansion to PLDT Home after Smart rollout, signaling strong telco AI adoption. Built on aOS and AWS Bedrock AgentCore, the platform slashes resolution times and token costs, hinting at scalable recurring revenue from large telecoms and faster value realization for customers.

Amdocs expands Store Genie to PLDT Home nationwide.
AI-powered agentic system reduces resolution time and costs.
750 agents across 149 locations; token costs down 95%.
Smart deployment since March: 61,000+ hours saved; 44,000 inquiries resolved.

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Amdocs Expands Store Genie AI to PLDT Home, Boosting Telecom Ops Efficiency

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