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High materiality7/10

EXL UK AI Study Highlights Data Gaps and Operating-Model Shifts

Jul 8, 2026, 5:06 AM EDT1 sourcesAI-analyzed

Why it may matterVerify against the original reporting

Positive study results boost narrative for AI services demand; UK focus may broaden geographic exposure; may lift investor sentiment around EXLS's AI capabilities.

AI summary

What happened, with direct paths to the underlying reporting

EXL's UK Enterprise AI Study shows only 12% are AI Leaders, with 77% citing data as the main barrier. Utilities report the strongest ROI, averaging 27% cost reduction and 28% revenue growth from AI. The findings stress the need to redesign operating models and data infrastructure, signaling growing demand for EXL's AI services in the UK and related sectors.

EXL UK AI study: 12% AI Leaders. 75% claim AI lead.
77% cite data as biggest AI challenge.
Utilities show AI ROI: 27% cost reduction, 28% revenue growth.
212 UK decision-makers across banking, finance, insurance, retail, utilities.
Leaders redesigned operating models: 38% this year.

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