Airbnb adds direct messaging, new social features after app overhaul
1. Airbnb enhances user interactions with new social features for experiences. 2. Messaging feature allows guests to connect before events; users can opt out. 3. Recent app redesign supports expansion beyond home rentals, targeting new services. 4. Investment of $200M to $250M planned for new business opportunities. 5. AI chatbot upgrades improve customer support capabilities on the platform.