Alpine ENT Expands Partnership with CareCloud, Implements FrontDesk Assist to Enhance Patient Experience

SOMERSET, N.J., March 26, 2025 (GLOBE NEWSWIRE) -- CareCloud, Inc. (the “Company”) (Nasdaq: CCLD, CCLDO), a leading provider of healthcare technology and AI-powered revenue cycle management (RCM) solutions, today announced the expanded adoption of its services by Alpine Ear, Nose & Throat PC, a premier otolaryngology group based in Colorado. Following a successful RCM engagement, Alpine ENT has now implemented CareCloud FrontDesk Assist—a comprehensive front-office solution designed to streamline operations and enhance patient satisfaction. “CareCloud has proven to be a true partner in optimizing our practice,” said Mike Heck, CEO of Alpine ENT. “Since deploying FrontDesk Assist, we’ve seen tangible improvements across our front-desk operations. Patient wait times are shorter, appointment scheduling is smoother, and our staff now spends far less time on administrative tasks.” FrontDesk Assist now supports Alpine ENT with critical front-office functions such as appointment scheduling, referral management, surgery estimates, and prior authorizations. These services complement the existing RCM partnership by boosting operational efficiency and freeing up clinical staff to focus more on patient care. With 24 providers across three Northern Colorado locations, Alpine ENT delivers a full spectrum of ENT services, including audiology, vestibular therapy, and allergy care. Since implementing FrontDesk Assist, the practice has experienced measurable gains in productivity and patient engagement—underscoring a mutual commitment to innovation, operational excellence, and care quality. “Alpine ENT’s decision to expand our collaboration speaks to the trust they place in CareCloud’s expertise and solutions,” said Crystal Williams, President of CareCloud. “With FrontDesk Assist, they gain a seamlessly integrated platform that drives both financial and patient-centered outcomes. Our mission is to simplify practice operations so providers can focus on delivering exceptional care.” This partnership expansion reinforces CareCloud’s dedication to delivering scalable, tech-enabled solutions that help healthcare organizations thrive amid industry transformation. FrontDesk Assist is now available nationwide to healthcare practices of all specialties—including the thousands already using CareCloud’s EHR and RCM platforms. To learn more about CareCloud FrontDesk Assist, visit www.carecloud.com/frontdesk-assist. About CareCloud CareCloud brings disciplined innovation and generative AI to the business of healthcare. Our suite of technology-enabled solutions helps clients increase financial and operational performance, streamline clinical workflows and improve the patient experience. More than 40,000 providers count on CareCloud to help them improve patient care while reducing administrative burdens and operating costs. Learn more about our products and services including revenue cycle management (RCM), practice management (PM), electronic health records (EHR), business intelligence, patient experience management (PXM) and digital health at www.carecloud.com. Follow CareCloud on LinkedIn, X and Facebook. Disclaimer This press release is for information purposes only, and does not constitute an offer to sell or solicitation of an offer to buy, nor shall there be any sale of these securities in any state or other jurisdiction in which such offer, solicitation or sale would be unlawful prior to the registration or qualification under the securities laws of such state or jurisdiction. Forward-Looking Statements This press release contains various forward-looking statements within the meaning of the safe harbor provisions of the U.S. Private Securities Litigation Reform Act of 1995. These statements relate to anticipated future events, future results of operations or future financial performance. In some cases, you can identify forward-looking statements by terminology such as “may,” “might,” “will,” “shall,” “should,” “could”, “intends,” “expects,” “plans,” “goals,” “projects,” “anticipates,” “believes,” “seeks,” “estimates,” “predicts,” “possible,” “potential,” “target,” or “continue” or the negative of these terms or other comparable terminology. Our operations involve risks and uncertainties, many of which are outside our control, and any one of which, or a combination of which, could materially affect our results of operations and whether the forward-looking statements ultimately prove to be correct. Forward-looking statements in this press release include, without limitation, statements reflecting management's expectations for future financial performance and operating expenditures, expected growth, profitability and business outlook, the impact of pandemics on our financial performance and business activities, and the expected results from the integration of our acquisitions. These forward-looking statements are neither historical facts nor assurances of future performance. Instead, they are only predictions, are uncertain and involve substantial known and unknown risks, uncertainties and other factors which may cause our (or our industry’s) actual results, levels of activity or performance to be materially different from any future results, levels of activity or performance expressed or implied by these forward-looking statements. New risks and uncertainties emerge from time to time, and it is not possible for us to predict all of the risks and uncertainties that could have an impact on the forward-looking statements, including without limitation, risks and uncertainties relating to the Company’s ability to manage growth, migrate newly acquired customers and retain new and existing customers, maintain cost-effective global operations, increase operational efficiency and reduce operating costs, predict and properly adjust to changes in reimbursement and other industry regulations and trends, retain the services of key personnel, develop new technologies, upgrade and adapt legacy and acquired technologies to work with evolving industry standards, compete with other companies’ products and services competitive with ours, and other important risks and uncertainties referenced and discussed under the heading titled “Risk Factors” in the Company’s filings with the Securities and Exchange Commission. The statements in this press release are made as of the date of this press release, even if subsequently made available by the Company on its website or otherwise. The Company does not assume any obligations to update the forward-looking statements provided to reflect events that occur or circumstances that exist after the date on which they were made. SOURCE CareCloud Company Contact:Norman RothInterim Chief Financial Officer and Corporate ControllerCareCloud, Inc. nroth@carecloud.com Investor Contact:Stephen SnyderCo-Chief Executive OfficerCareCloud, Inc.ir@carecloud.com

Alpine ENT Expands Partnership with CareCloud, Implements FrontDesk Assist to Enhance Patient Experience

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