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Alvaria Teams Up with Zoom to Enhance Customer Engagement and Compliance in Contact Centers

1. Zoom partners with Alvaria to enhance customer engagement solutions. 2. Collaboration boosts compliance and operational efficiency in customer interactions. 3. Customizable solutions cater to regulated industries like financial services and healthcare. 4. Integration allows for multichannel outbound communication strategies. 5. Partnership positions Zoom for greater enterprise market penetration.

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FAQ

Why Bullish?

The collaboration may attract more enterprise clients to Zoom, increasing revenue potential, similar to previous partnerships that expanded service offerings.

How important is it?

The partnership strategically enhances Zoom's service offerings, impacting its market competitiveness and future growth prospects.

Why Long Term?

The partnership's benefits may enhance Zoom's market position over time, akin to how previous enterprise solutions have elevated their standing.

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ATLANTA--(BUSINESS WIRE)--Alvaria, a leading provider of compliance-first contact center software, announces that it has teamed up with Zoom, a global leader in communication technology, to empower contact centers with innovative tools for enhancing customer engagement and operational efficiency. Integrating Alvaria’s expertise in compliance-first outbound contact center solutions with Zoom’s advanced communication capabilities, the partnership enables enterprises to adopt flexible, secure, and scalable solutions tailored to meet the needs of today’s dynamic customer engagement landscape, powered by the Alvaria Intelligence Platform (AIP). “This collaboration opens new opportunities for enterprises to deliver seamless, compliant, and scalable customer interactions,” said Michael Judd, CEO of Alvaria. “By combining Alvaria’s industry-leading expertise in enterprise compliant outreach software with Zoom’s cutting-edge customer experience platform, we are providing businesses with the tools they need to succeed in today’s highly regulated environments.” Key Benefits of the Collaboration Compliance-Focused Innovation: Maintain high compliance standards while optimizing customer outreach strategies. Streamlined Multichannel Outbound Communication: Enable enterprises to enhance customer engagement through preview, progressive, and predictive campaign strategies. Flexible Integration Options: Businesses can leverage their preferred deployment platforms and benefit from seamless API integrations. This collaboration is particularly valuable for industries such as financial services, healthcare, insurance, and telecommunications/media, where compliance and customer engagement are critical to success. By combining the strengths of both companies, the partnership enables enterprises to deliver meaningful customer interactions while meeting strict regulatory requirements. "This partnership with Alvaria marks a significant milestone in Zoom's commitment to serving enterprise customers globally with the most comprehensive contact center solutions. By integrating Alvaria’s Outreach and capabilities, we are equipping our platform with a complete outbound strategy that solves critical enterprise needs. With Alvaria's proven expertise, Zoom is uniquely positioned to address more outbound opportunities and confidently expand into the global enterprise market with robust, scalable, and compliant solutions." - said Chris Morrissey, Head of Zoom Contact Center Sales & GTM Alvaria continues its commitment to providing innovative, customizable solutions that enable businesses to enhance customer satisfaction, improve operational efficiency, and achieve compliance at scale. About Alvaria Inc. Alvaria is dedicated to being the premier integration partner for proactive outreach capabilities through its Alvaria brand and the leader in workforce management, through its Aspect brand. For over 50 years, Alvaria has provided global enterprises with secure, autonomous solutions that enhance satisfaction and success for both employees and customers. This mission fosters a more connected and thriving world while driving brand loyalty for clients. For more information, visit www.alvaria.com.

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