1. AudioCodes completed a large-scale Voice Agent modernization for a healthcare organization. 2. The deployment featured over 500 AI Voice Agents and advanced analytics. 3. Collaborating partners enhanced customer experience and operational efficiency significantly. 4. The project achieved record deployment speed, improving competitive positioning for AudioCodes. 5. Voca CIC indicates a robust market demand for AI-driven customer service solutions.
FAQ
Why Bullish?
The successful deployment of Voca CIC enhances AudioCodes' market position and indicates future growth potential. Historically, strategic partnerships often lead to increased market share and higher stock valuations for such technology firms.
How important is it?
The article reflects strategic advancements in product offerings that can significantly influence AudioCodes' competitive edge and revenue growth, making it highly impactful for investors.
Why Long Term?
Long-term adoption of AI customer service solutions is likely to grow, positioning AudioCodes well in a burgeoning market. Previous examples, like cloud service growth, show sustained impact on companies aligning technologically.
AudioCodes Announces Major Voca CIC Voice Agent Deployment with Atento
AudioCodes (NASDAQ: AUDC) has officially partnered with Atento, a leading global Business Process Outsourcing provider, to complete a significant modernization of the Conversational Interactive Voice Response (IVR) system for a prominent managed care organization in the United States. This deployment of the Voca Conversational Interaction Center (Voca CIC) showcases the ability of AudioCodes to rapidly deliver advanced AI-driven voice solutions.
Key Highlights of the Deployment
- AI Voice Agents: The new solution supports more than 500 concurrent AI Voice Agents.
- Rapid Delivery: The project was completed in just weeks, a record timeframe for large-scale deployments.
- Advanced Analytics: Voca CIC provides enhanced reporting and performance metrics, offering real-time visibility into agent performance.
Details of the Collaboration
The partnership between AudioCodes, Go2Uno, and Atento has culminated in a cutting-edge modernization of the traditional IVR system. This effort not only transitions legacy systems into an AI-backed network but also integrates sophisticated call routing and multi-carrier systems.
Gidi Adlersberg, Head of the Voca CIC Business Line at AudioCodes, emphasized the transformational impact of this deployment: "This deployment shows how AI-powered Voice Agents can modernize legacy IVR with predictable, high-quality outcomes at massive scale."
Testimonial from Atento
According to Gustavo Samaniego, Senior IT Service and Deliveries Manager at Atento, "Go2Uno and AudioCodes accomplished in just 30 days what others projected would take three to six months... The solution delivered not only meets our immediate needs but also provides Atento with a scalable, future-ready platform that positions us for continued growth and innovation."
Implications for Customer Experience
The new Ai-powered IVR solution aims to significantly improve customer interactions by enhancing call containment rates and reducing handling times. This optimization creates a scalable foundation for future enhancements driven by AI technologies.
Availability and Future Developments
Organizations interested in exploring Voca CIC can sign up for a 30-day free trial available on the AudioCodes website, as well as on Microsoft Marketplace and the Teams Store. This offering allows new customers to quickly set up a conversational contact center with comprehensive AI features.
About AudioCodes
Founded over 30 years ago, AudioCodes Ltd. (NASDAQ: AUDC) is a premier provider of unified communications and digital workplace solutions. The company helps enterprises leverage voice as a strategic asset, optimizing their communications infrastructure. Trusted by numerous Fortune 100 companies, AudioCodes offers a wide range of products, including voice connectivity and intelligent AI applications.
For more information on AudioCodes and its offerings, visit www.audiocodes.com.