1. CareCloud launched stratusAI Desk Agent to enhance patient phone interactions. 2. The desk agent automates 80% of inbound calls, improving operational efficiency. 3. The market for stratusAI is estimated to exceed $4 billion annually. 4. Integration with stratusAI Voice Audit provides comprehensive call monitoring. 5. CareCloud aims to transform healthcare practices with AI-driven solutions.
FAQ
Why Bullish?
The significant launch and positive market potential suggest potential stock price increase. Historical trends show tech adoption often drives shares up.
How important is it?
The launch of a groundbreaking product in AI-driven healthcare likely influences investor perception and stock performance.
Why Long Term?
Investments in AI capabilities typically lead to sustained growth over time, as operational efficiencies materialize.
CareCloud Unveils stratusAI Desk Agent: A Revolutionary AI-Powered Front Desk Assistant
SOMERSET, N.J., Dec. 15, 2025 (GLOBE NEWSWIRE) -- CareCloud, Inc. (Nasdaq: CCLD, CCLDO), a prominent provider of AI-driven healthcare technology solutions, has announced the official launch of the stratusAI Desk Agent™. This innovative agentic AI phone receptionist aims to transform patient phone interactions by automating processes and improving overall efficiency.
Streamlining Patient Interactions with AI
The stratusAI Desk Agent integrates advanced conversational AI into call center workflows, effectively reducing manual workloads and eliminating long hold times. This technology ensures that medical practices can provide accurate, 24/7 support to patients.
Dr. Edsel Holden II, owner of The Lung Center, praised the stratusAI Desk Agent, stating, “CareCloud's stratusAI Desk Agent has helped to meaningfully streamline our operations. Today, stratusAI Desk Agent is effectively managing nearly 80% of our inbound calls..." This shift allows staff to focus on more complex patient needs while delivering exceptional service.
Key Features of stratusAI Desk Agent
The stratusAI Desk Agent is a state-of-the-art addition to CareCloud’s AI portfolio, developed at the Company’s AI Center of Excellence. Key functionalities include:
- Appointment scheduling, rescheduling, and cancellations
- Call triage and intelligent routing
- Prescription refill request processing
- Referral and authorization intake
- Responses to lab result inquiries and common FAQs
- Pre-visit instructions and patient reminders
This system leverages natural AI voice interactions to provide immediate, reliable support for every caller, streamlining operations significantly.
Market Potential and Future Growth
Stephen Snyder, Co-CEO of CareCloud, emphasized the substantial market opportunity, stating, “We believe that the total addressable market for stratusAI Front Desk in the U.S. likely exceeds $4 billion annually...” With this launch, CareCloud positions itself uniquely to lead the transformation necessary for automating high-volume call operations, ultimately driving patient access and operational efficiency throughout the healthcare ecosystem.
Integration with stratusAI Voice Audit
When combined with the stratusAI Voice Audit™, CareCloud’s conversational intelligence platform, the stratusAI suite enhances the patient phone experience. This integration offers:
- In-depth call monitoring and quality scoring
- Insights into call volumes, abandonment rates, and service levels
- AI-driven performance metrics and efficiency reporting
- Visibility into patient sentiment, intent, and unmet needs
Together, these tools provide administrators with actionable intelligence, enabling them to identify operational bottlenecks and enhance service quality.
Availability and Demonstration
The stratusAI Desk Agent is now available for CareCloud customers. Interested parties can learn more about this innovative solution and experience it live by visiting www.carecloud.com/stratusAIFDA. Additionally, CareCloud will host a live webinar demonstration of the stratusAI Desk Agent on December 17, 2025, at 3 PM EST. Interested individuals can register here.
About CareCloud
CareCloud has established itself as a pioneer in providing technology-enabled healthcare solutions. With over 45,000 providers relying on its services to enhance patient care while reducing administrative burdens, CareCloud continues to innovate in areas such as revenue cycle management (RCM), practice management (PM), and electronic health records (EHR). For more information, visit carecloud.com.
Disclaimer and Forward-Looking Statements
This press release serves informational purposes and does not constitute an offer to sell or solicit offers to buy securities. Forward-looking statements included herein may reflect management's expectations regarding future performance, growth, and business outlook, which are subject to risks and uncertainties that may cause actual results to differ materially. Investors should exercise caution regarding any reliance on these forward-looking statements.