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Chegg Global Student Survey 2025: 80% of Undergraduates Worldwide Have Used GenAI to Support their Studies – But Accuracy a Top Concern

1. 80% of students use GenAI for studies, but trust issues persist. 2. 53% of GenAI users are worried about accuracy, up from 47% in 2023. 3. 70% prefer online courses for lower tuition fees, a 4% increase. 4. Mental wellbeing ratings are low, with 44% experiencing daily anxiety. 5. 69% want GenAI tools at universities for better learning support.

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FAQ

Why Neutral?

While concerns about GenAI accuracy exist, demand for educational tools remains strong, unlikely affecting CHGG negatively.

How important is it?

The survey reveals insights about student preferences that could shape CHGG’s product development strategy.

Why Long Term?

As educational tools evolve, long-term adjustments may benefit CHGG's offerings, similar to past tech adoption trends.

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EDUTWOU
SANTA CLARA, Calif.--(BUSINESS WIRE)--Chegg’s (NYSE: CHGG) 2025 Global Student Survey found that although four in five (80%) students worldwide have used GenAI to support their university studies, trust remains an issue. Among those who have used the technology to support their studies, 53% express concern about receiving incorrect or inaccurate information – making it the top concern globally, up from 47% in 2023. Accuracy is also a key barrier for 38% of students who have not used GenAI to support their studies. These two findings could point to an explanation behind why 50% of students globally are calling for the creation of GenAI tools specifically designed for education purposes. Other improvements students requested included the involvement of human expertise in generating answers (49%) and data privacy safeguards (38%). The Global Student Survey 2025 findings are based on in-depth opinion polling conducted by Yonder Consulting of 11,706 undergraduate students aged 18-21 years across 15 countries. The Global Student Survey was launched in 2021. The first survey was published in February 2021, with subsequent editions published in April 2022 and November 2023. “This year’s Global Student Survey demonstrates that while generative AI is transforming learning experiences, students remain cautious about the accuracy and reliability of the information they receive. In today’s learning environment, AI alone cannot provide the deep, personalized support students need to truly learn and excel,” said Nathan Schultz, President and CEO of Chegg, Inc. “At Chegg, we work to understand the modern student so we can give them a product and experience that leads to greater learning confidence. We are proud of how we have integrated AI into our decades of learning science and human supported applications. We stand behind our solutions with our Satisfaction Guarantee.” GenAI appears to be increasingly benefitting learning. According to the survey, among students who have used GenAI to support their studies, 56% primarily use it to understand concepts or subjects, driven by motivations such as faster learning (55%, up from 53% in 2023) and personalized learning (35%). Half (50%) reported improved understanding of complex concepts, a notable increase from 44% in 2023. Additionally, 49% said their ability to complete assignments has improved (up from 44% in 2023), while 41% felt better equipped to organize their workload (up from 40% in 2023). Reflecting this impact, 69% of all students agreed that their college or university should provide GenAI tools to support their studies. The survey also shows that financial health is becoming a greater concern among students. Most surveyed students (70%) agreed that they would rather their university offered the choice of more online learning if it meant paying lower tuition fees (up from 66% in 2023). Similarly, 69% would prefer their university degree take a shorter time to complete if it were cheaper (up from 67% in 2023). Finally, the survey revealed alarming numbers of students worldwide are experiencing mental health difficulties. Just 58% rated their mental wellbeing in the current term as ‘excellent’ or ‘good,’ reflecting ongoing concerns about emotional health. More than half (55%) experienced not getting enough sleep, while 44% said they had experienced daily feelings of anxiety, and more than two in five of students (43%) experienced academic burnout. About Chegg: Chegg provides individualized learning support to students as they pursue their educational journeys. Available on demand 24/7 and powered by over a decade of learning insights, the Chegg platform offers students AI-powered academic support thoughtfully designed for education coupled with access to a vast network of subject matter experts who ensure quality. No matter the goal, level, or style, Chegg helps millions of students around the world learn with confidence by helping them build essential academic, life, and job skills to achieve success. Chegg is a publicly held company and trades on the NYSE under the symbol CHGG. For more information, visit www.chegg.com. About the research: Chegg commissioned polling company Yonder Consulting to conduct the survey. Yonder Consulting interviewed 11,706 undergraduate students aged 18-21 in 15 countries between the 1st and 23rd October 2024. The countries included in the research are Australia, Brazil, Canada, India, Indonesia, Kenya, Malaysia, Mexico, Saudi Arabia, South Africa, South Korea, Spain, Turkey, the UK, and the US. Sample sizes ranged from 500 to 1,002 in each country. Global results represent the combined findings of the 15 countries studied. Yonder Consulting is a member of the British Polling Council and abides by its rules. For more details go to www.yonderconsulting.com.

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