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Conversational AI Solutions for the Enterprise Report 2025-2026: Top Vendor Profiles for Cognigy, IntelePeer, SESTEK, Teneo, UJET, and Verint Systems

1. The CAI market is on a rapid growth trajectory. 2. CAI solutions enhance customer experiences across various industries. 3. Verint Systems is a key vendor in the CAI space. 4. Market demand is shifting from outdated systems to advanced CAI solutions. 5. The report provides comprehensive vendor comparisons for CAI tools.

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FAQ

Why Bullish?

Verint's involvement in a growing CAI market enhances its competitive positioning.

How important is it?

The report highlights market growth and competitive landscape relevant to Verint’s strategy.

Why Long Term?

Sustained growth in CAI adoption suggests ongoing revenue potential for Verint.

Related Companies

CognigyIntelePeerSESTEKTeneoUJET
Dublin, July 04, 2025 (GLOBE NEWSWIRE) -- The "2025-2026 Conversational AI Solutions for the Enterprise" report has been added to ResearchAndMarkets.com's offering. Conversational artificial intelligence (CAI) has become a cornerstone of transformative customer and employee experiences (CX/EX), reshaping how enterprises operate and innovate. As organizations proceed mindfully with their AI initiatives, CAI stands out as a game-changer for delivering quantifiable benefits, elevating productivity, optimizing operations, and fostering hyper-personalized, adaptable customer engagement at scale. With advancements in AI, multimodal capabilities, and autonomous orchestration, the possibilities for CAI solutions are only beginning to unfold. Balancing innovation with operational practicality The CAI market is poised for rapid growth, fueled by organizations' increasing reliance on AI for intelligent self-service and automation. The potential demand for CAI solutions spans industries and business activities as organizations in healthcare, finance, insurance, retail, travel and entertainment, and more replace outdated interactive voice response (IVR) systems, expand self-service functionality across digital channels, and integrate CAI tools into broader enterprise operations. Intelligent agent-facing features, such as human-in-the-loop escalation mechanisms, live translations, real-time guidance (RTG), and automated post-interaction summarization, optimize agent-assisted workflows and bridge the gap between automation and human oversight. These strategic deliverables highlight CAI's ability to balance innovation with operational practicality, providing organizations in all verticals with the tools to transform the CX and EX. Detailed and comprehensive coverage of this dynamic and growing sector The report features six vendors who offer conversational AI platforms to address service- and contact center-related functions: Cognigy, IntelePeer, SESTEK, Teneo, UJET, and Verint Systems. RFP Q&As prospects need to identify and select the right CAI solution Side-by-side comparative analyses of 170+ RFP questions and vendor responses enable end-users seeking a conversational AI solution to easily compare the most important features for their contact center's success. (Vendor responses have been carefully reviewed and vetted by the team of leading contact center technology and operations experts during in-depth live product demonstrations.) The report compares a wide range of information, including: Artificial Intelligence (AI) and Generative AIHigh-Level Technical AnalysisCAI Design and Orchestration EnvironmentCustomer-Facing CAIReal-Time Guidance (RTG)/Next-Best-Action (NBA) CapabilitiesTranscriptionAutomated Post-Interaction SummarizationCAI Quality Management and OversightImplementation AnalysisIntegrationSecurity and ComplianceAnd much more Key Topics Covered: 1. Executive Summary2. Introduction3. Research Methodology4. Conversational AI Defined4.1 Conversational AI High-Level Functional Capabilities5. Conversational AI Market Trends and Challenges6. Conversational AI Market Innovation6.1 New Features6.2 Emerging Capabilities7. AI, GenAI, and Agentic AI: Transforming the Self-Service Experience7.1 High-Level Technical Analysis8. Architecting the CX: Conversational AI Design and Orchestration9. Conversational AI Delivers Intelligent, Personalized, and Effortless Experiences to Customers and Agents9.1 Customer Self-Service9.2 Agent Augmentation9.2.1 Real-Time Guidance/Next-Best-Action/Virtual Assistants9.2.2 Transcription9.2.3 Automated Post-Interaction Summarization10. A Cycle of Continuous Improvement and Success11. Conversational AI Market Activity and Projections12. Conversational AI Competitive Landscape12.1 Company Snapshot13. Conversational AI Implementation Analysis13.1 Integration13.2 Security and Compliance14. Pricing Structure15. Conversational AI Vendor Satisfaction Survey Analysis15.1 Summary of Survey Findings and Analysis: Vendor Satisfaction15.2 Summary of Survey Findings and Analysis: Functional Capabilities15.3 Summary of Survey Findings and Analysis: Product Performance15.4 Customer Insights15.4.1 Top 3 - 5 Most Liked CAI Solution Features15.4.2 Top 3 - 5 Challenges of the CAI Solution15.4.3 Additional Comments16. Company Reports16.1 Cognigy16.2 IntelePeer16.3 SESTEK16.4 Teneo.ai16.5 UJET16.6 Verint Systems For more information about this report visit https://www.researchandmarkets.com/r/h2qnma About ResearchAndMarkets.comResearchAndMarkets.com is the world's leading source for international market research reports and market data. We provide you with the latest data on international and regional markets, key industries, the top companies, new products and the latest trends.

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