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eGain AI Agent 2™ with Assured Actions™ for Omnichannel Customer Experience Automation Unveiled at Solve25

1. eGain introduced AI Agent 2 at Solve25 for omnichannel customer experience. 2. New architecture improves reliability and consistency in customer support. 3. Hybrid AI combines probabilistic and deterministic reasoning for better outcomes. 4. PrismEval Service ensures quality assurance, minimizing response inaccuracies. 5. Enterprise-ready deployment options enhance integration and configuration speed.

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FAQ

Why Bullish?

The introduction of innovative solutions like AI Agent 2 can potentially attract new clients and increase revenue, similar to past product launches by tech companies that led to stock price increases. Historically, companies that successfully innovate in AI-driven solutions often experience positive stock market reactions as demand grows.

How important is it?

The article highlights a significant development in eGain's product lineup that can impact competitive positioning and revenue growth. The innovative features and quality assurance mechanisms in the AI Agent 2 suggest a strong potential for customer acquisition and retention.

Why Long Term?

The sustained adoption of the AI Agent 2 may improve long-term revenue growth and brand reputation in AI CX, as seen with others in the sector that have successfully integrated advanced AI into their operations, positioning them for future profits.

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CHICAGO, Oct. 14, 2025 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), a leading provider of AI CX automation powered by Trusted Knowledge™, today showcased its eGain AI Agent 2 for Omnichannel CX Automation at its Solve25 user conference, introducing a breakthrough approach to enterprise AI that addresses critical reliability and consistency challenges facing customer experience leaders. The solution delivers Assured Actions through a unique combination of hybrid AI reasoning and quality assurance capabilities built on the eGain AI Knowledge Hub™. While many organizations rush to deploy AI agents for customer experience, they often encounter significant obstacles including incomplete knowledge bases, inconsistent answers, and unreliable handling of complex, multi-step processes—particularly in compliance-sensitive workflows. eGain AI Agent 2 addresses these challenges head-on with an architecture designed for enterprise reliability. Trusted Knowledge Meets Hybrid AI eGain AI Agent 2 is built on eGain's AI Knowledge Hub, which delivers Trusted Knowledge across the enterprise, ensuring that agentic interactions are grounded in accurate, up-to-date information. The solution employs a hybrid AI approach that combines: Probabilistic reasoning from large language models for natural conversation and flexibilityDeterministic reasoning for specific, multi-step workflows where precision is critical—especially important in compliance and high-risk use cases This hybrid approach ensures that AI agents can handle both routine inquiries and complex processes that require exact procedural adherence. PrismEval™: Quality Assurance Built In A key differentiator is the PrismEval Service, which continuously optimizes the match between the knowledge base and answers delivered by AI. Unlike many AI agent implementations that lack quality assurance mechanisms, PrismEval ensures AI-generated responses align with trusted knowledge sources, reducing the risk of hallucinations or inaccurate guidance. Assured Actions for Consistent Experiences The result is what eGain calls Assured Actions — AI agents that deliver the same reliable experience in the same context, every time. This consistency is essential for building customer trust and meeting regulatory requirements across industries. Enterprise-Ready Deployment eGain AI Agent 2 offers comprehensive capabilities for modern enterprises: Omnichannel support across phone, email, chat, messaging, and social mediaDual deployment options for both contact center agents and customer self-servicePre-built integrations with leading platforms including Amazon Connect, Genesys, Salesforce, and TalkdeskRapid deployment in days rather than monthsQuick configuration allowing customers to sign up and configure an AI agent within 5 minutes directly from www.eGain.com “eGain AI Agent 2 for Contact Center integrates with our CCaaS system, drawing context from the call and generates trusted answers or step-by-step guidance in real-time for contact center agents from a single source of truth,” said Amy Durst, Assistant VP of Internal Support for Rogue Credit Union. “We expect the recently deployed solution to improve both the customer and agent experience while improving our operational metrics.” Availability eGain AI Agent 2 is available now. Interested organizations can learn more and configure an AI agent at www.eGain.com or visit https://www.egain.com/ai-agent/ for detailed information. About eGain eGain helps businesses improve experience and reduce cost by delivering AI CX automation powered by Trusted Knowledge and consumable answers. For more information, visit www.egain.com. eGain, eGain AI Agent 2, Trusted Knowledge, Assured Actions, PrismEval, and eGain AI Knowledge Hub are trademarks or registered trademarks of eGain Corporation. All other trademarks are the property of their respective owners.

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