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Five9 AI-Elevated CX Platform Delivered $14.5M in Business Value and 212% ROI Through Automation and Growth

1. Five9 reports 212% ROI and $14.5 million NPV over three years. 2. Organizations benefit from AI-elevated customer experience solutions.

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FAQ

Why Bullish?

The substantial ROI reflects Five9’s strong market demand and performance, akin to previous positive earnings reports boosting stock prices.

How important is it?

The significant ROI reported positions Five9 favorably in the CX market, likely influencing investor perceptions positively.

Why Long Term?

The demonstrated ROI suggests sustainable competitive advantage, likely fostering long-term investor confidence and customer retention.

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SAN RAMON, Calif.--(BUSINESS WIRE)--Five9 (Nasdaq: FIVN), provider of the Intelligent CX Platform, today announced results of a commissioned Forrester Consulting Total Economic Impact™ (TEI) the measurable value Five9 delivered to businesses through hyper-personalized and seamless AI-elevated CX solutions. According to the study, organizations saw a 212% return on investment (ROI) and a net present value (NPV) of $14.5 million over a three-year period. Contact centers today are grappling with r.

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