1. 68% of foodservice executives seek preference-driven dining solutions. 2. 50% lack the necessary technology for modern Food & Beverage services. 3. Consumers spend 50% more with preference-based dining choices. 4. Challenges include budget constraints and technology upgrades. 5. Foodservice sector prioritizes operational excellence and personalized experiences.
The article highlights significant market demand for Agilysys technology solutions, potentially increasing revenue.
The findings indicate increasing market opportunities for Agilysys, aligning with industry trends.
As the foodservice sector modernizes, Agilysys is positioned to capture long-term contracts.
-- 68% of foodservice executives want to deliver preference-driven dining, but 50% think they lack the modern Food & Beverage (F&B) technology to do so --
Agilysys, Inc. (NASDAQ:AGYS), a leading global provider of hospitality software solutions and services, today released the findings of its 2025 Foodservice Management Industry Impact Study: Balancing Operational Excellence with Experience Innovation.
This survey of 412 foodservice executives and F&B technology decision-makers across four sectors -- healthcare, higher education, active adult communities and full-service restaurants -- unveils critical insights into "readiness to deliver" dining experiences aligned with consumer preferences and reveals significant operational and technology challenges that make doing so difficult.
The revenue potential of offering preference-driven dining rests on serving consumers' expectations for personalized, seamless interactions across dining experiences – whether choosing a table-service restaurant, using self-service kiosks for orders and payments or taking advantage of ‘anytime, anywhere' dining using mobile ordering and delivery services. Research shows that when consumers have preference-based dining choices they spend up to 50% more per transaction. While 68% of foodservice executives want to deliver preference-driven dining options, 50% say they need to upgrade their technology to do so and 60% cite budget or resource constraints as barriers to adopting modern technology.
"Foodservice providers can elevate revenue and deepen customer loyalty by delivering seamless 'service my way' dining experiences across all channels," said Terrie O'Hanlon, Senior Vice President at Agilysys. "However, modern technology equipped to deliver preference-driven dining experiences, whether through mobile apps, self-service kiosks, or omnichannel point-of-sale (POS) systems, is not yet pervasive. Organizations that invest in technology to bridge the gap between desire and readiness will strengthen lifetime loyalty and elevate revenue by serving customers on their terms. Those that do not are likely to forego substantial revenue and diminish loyalty," Ms. O'Hanlon concluded.
Key research findings include:
The 2025 Foodservice Management Industry Impact Study highlights the advantages of expanding traditional operational priorities to include Preference-Driven Dining Excellence – a customer-centric approach that balances operational efficiency with the ability to deliver personalized experiences. This framework equips foodservice providers to address customer preferences while also improving day-to-day operations and increasing revenue.
The study offers a framework for foodservice executives to bridge the readiness gap, optimize both operational efficiency and customer experiences, and stay competitive as consumer preferences evolve.
To access the full report, please visit: https://info.agilysys.com/agilysysfsmimpactstudy
About Agilysys
Agilysys exclusively delivers state-of-the-art hospitality software solutions and services that help organizations go beyond what they can accomplish with traditional property management systems (PMS), point-of-sale (POS) solutions and food and beverage inventory and procurement systems. Modern, state-of-the-art solutions work standalone to provide best-in-class capabilities, or together in a coordinated ecosystem that unifies data and workflows across a property, to equip staff members to delight guests, improve efficiency and grow margins. The Agilysys 100% hospitality customer base includes branded and independent hotels; multi-amenity resorts; casinos; property, hotel and resort management companies; cruise lines; corporate dining providers; higher education campus dining providers; foodservice management companies; hospitals; lifestyle communities; senior living facilities; stadiums; and theme parks. www.agilysys.com
View source version on businesswire.com: https://www.businesswire.com/news/home/20251015260345/en/
Media Contacts:
Americas: Jen Reeves, 770-810-6007, jennifer.reeves@agilysys.com
Rest of World: Alan Edwards, +44 7795 226163 alan.edwards@agilysys.com or Champion Communications +44 207 030 3818, agilysys@championcoimms.com
Investor Contact:
Jessica Hennessy, Agilysys, Inc., 770-810-6116,
jessica.hennessy@agilysys.com or investorrelations@agilysys.com