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FOR 16TH CONSECUTIVE YEAR, FROST BANK RANKS HIGHEST IN THE J.D. POWER RETAIL BANKING SATISFACTION STUDY IN TEXAS

1. Frost Bank ranked highest in Texas for retail banking satisfaction for 16 years. 2. It scored 745, 68 points above the Texas average in J.D. Power study. 3. Frost excelled in six out of seven customer satisfaction dimensions. 4. CEO praised team commitment to high-quality service and relationships. 5. The customer satisfaction study included feedback from 110,000 customers.

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FAQ

Why Bullish?

High customer satisfaction can lead to stronger customer retention and growth, which historically resulted in positive stock performance.

How important is it?

Sustained customer satisfaction enhances Frost Bank's competitive position, likely leading to increased investor confidence.

Why Short Term?

The immediate impact of high customer satisfaction could reflect on quarterly performance and stock price soon.

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, /PRNewswire/ -- For the 16th consecutive year, Frost Bank received the highest ranking for retail banking customer satisfaction in Texas, according to the J.D. Power 2025 U.S. Retail Banking Satisfaction Study℠.  The study evaluates retail banking customer satisfaction with national and regional banks across the United States. With an overall satisfaction index score of 745 – 68 points higher than the Texas region average – Frost ranked highest in customer satisfaction among retail banks in Texas. In addition to the top overall ranking, Frost ranked No. 1 in six out of the seven dimensions in the study: trust, people, account offerings, allowing customers to bank how and when they want, saving time and money, and digital channels. "These results show that even as we have grown over the past few years, we remain committed to creating the best possible relationships with customers based on top-quality service, high ethical standards, and safe, sound assets," said Frost Chairman and CEO Phil Green. "It couldn't be possible without the great team of Frost bankers, who prove every day that we make people's lives better." For the past 16 years, J.D. Power has considered Texas a separate region among the areas it surveys nationwide, and Frost has topped the Texas list in all 16 years. The customer satisfaction study is the longest-running and most in-depth survey of the retail banking industry with 110,000 customers covering various aspects of their banking experience. The J.D. Power study is the leading survey of consumer banking satisfaction in the United States. About Frost: Frost is the banking, investments and insurance subsidiary of Cullen/Frost Bankers, Inc. (NYSE: CFR), a financial holding company with $52.5 billion in assets at Dec. 31, 2024. One of the 50 largest U.S. banks by asset size, Frost provides a full range of banking, investments and insurance services to businesses and individuals in the Austin, Corpus Christi, Dallas, Fort Worth, Houston, Permian Basin, Rio Grande Valley and San Antonio regions. Founded in 1868, Frost has helped Texans with their financial needs during three centuries. For more information, visit www.frostbank.com. For more information:Bill Day210-220-5427 office210-288-5498 mobile SOURCE Frost Bank WANT YOUR COMPANY'S NEWS FEATURED ON PRNEWSWIRE.COM? 440k+ Newsrooms & Influencers 9k+ Digital Media Outlets 270k+ Journalists Opted In

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