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Forrester Research Reports 2024 Fourth-Quarter And Full-Year Financial Results

1. Forrester's 2024 revenue decreased to $432.5 million from $480.8 million. 2. Net loss of $5.7 million reported for 2024, down from $3.1 million income in 2023. 3. Contract value declined by 5%, totaling $307.6 million compared to last year. 4. 2025 guidance indicates further revenue decline of 4% to 7.5%. 5. 2025 plans aim to enhance retention and drive growth in all key areas.

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Why Bearish?

Revenue and contract value declines signal potential future struggles, reminiscent of past downturns.

How important is it?

The article highlights significant financial declines, likely influencing shareholder sentiment negatively.

Why Short Term?

Immediate impacts due to restructuring may negatively affect stock price.

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FORR
CAMBRIDGE, Mass.--(BUSINESS WIRE)--Forrester Research, Inc. (Nasdaq: FORR) today announced fourth-quarter and full-year financial results for 2024, with contract value (CV) down by 5%, at $307.6 million, compared with the prior year. Commenting on the results, George F. Colony, Forrester’s CEO and chairman, stated: “Fourth-quarter and full-year financial results posed challenges, with revenue and CV declines leading to the restructuring announced last month to improve cost efficiency and influencing our 2025 guidance. Despite these results, the Forrester Decisions migration is essentially now complete, with 80% of CV in the new platform, while metrics are stabilizing and in some cases improving. “The company is focused on three initiatives in 2025 — increasing retention rates, driving growth across both existing and new accounts, and supercharging our events to make them a more effective platform for CV growth. We are turning from the three-year product transition to being laser-focused on operating the new Forrester model. We are a resilient business and see 2025 as a year to deliver steady improvements across all three lines of business, which will set us up to return to CV growth.” Fourth-Quarter Financial Performance Total revenues for the fourth quarter of 2024 were $108.0 million, compared with $118.1 million for the comparable quarter in 2023. On a GAAP basis, net income was $0.4 million, or $0.02 per diluted share, for the fourth quarter of 2024, compared with a net loss of $0.7 million, or $0.03 per diluted share, for the same period in 2023. On an adjusted basis, net income was $6.8 million, or $0.36 per diluted share, for the fourth quarter of 2024, reflecting an adjusted effective tax rate of 29%. Adjusted net income excludes stock-based compensation of $3.1 million, amortization of acquisition-related intangible assets of $2.2 million, restructuring costs of $4.1 million, and investment gains of $0.8 million. This compares with adjusted net income of $4.8 million, or $0.25 per diluted share, for the same period in 2023, which reflects an adjusted tax rate of 29%. Adjusted net income for the fourth quarter of 2023 excludes stock-based compensation of $4.3 million, amortization of acquisition-related intangible assets of $2.8 million, restructuring costs of $1.1 million, and investment gains of $0.2 million. Year Ended December 31, 2024, Financial Performance Total revenues were $432.5 million, compared with $480.8 million for the same period in 2023. On a GAAP basis, net loss was $5.7 million, or $0.30 per diluted share, for 2024, compared with net income of $3.1 million, or $0.16 per diluted share, for 2023. On an adjusted basis, net income was $28.1 million, or $1.47 per diluted share, for 2024, which reflects an adjusted effective tax rate of 29%. Adjusted net income excludes stock-based compensation of $14.3 million, amortization of acquisition-related intangible assets of $9.6 million, restructuring costs of $11.8 million, the loss from the sale of divested operation and transaction costs of $2.0 million, and gains on investments of $0.8 million. This compares with adjusted net income of $36.6 million, or $1.90 per diluted share, for 2023, which reflects an adjusted tax rate of 29%. Adjusted net income for 2023 excludes stock-based compensation of $15.5 million, amortization of acquisition-related intangible assets of $12.0 million, restructuring costs of $13.3 million, a legal settlement of $4.8 million, and investment gains of $0.2 million. Additional details regarding key metrics can be found in the investor presentation on the investor relations section of the company’s website. A reconciliation of GAAP results to adjusted results may be found in the attached financial tables. 2025 Guidance Forrester is providing full-year 2025 financial guidance as follows: Full-Year 2025 (GAAP): Total revenues of approximately $400.0 million to $415.0 million, or a decline of 7.5% to 4.0% versus the prior year Operating margin of approximately 1.8% to 2.8% Interest expense of approximately $2.7 million An effective tax rate of 45% Diluted earnings per share of approximately $0.24 to $0.34 Full-Year 2025 (Adjusted): Adjusted financial guidance for full-year 2025 excludes stock-based compensation expense of $14.5 million to $15.5 million, amortization of acquisition-related intangible assets of approximately $8.7 million, restructuring costs of $1.4 million to $1.6 million, and any investment gains or losses. Adjusted operating margin of approximately 8.0% to 9.0% Adjusted effective tax rate of 29% Adjusted diluted earnings per share of approximately $1.20 to $1.35 About Forrester Forrester (Nasdaq: FORR) is one of the most influential research and advisory firms in the world. We empower leaders in technology, customer experience, digital, marketing, sales, and product functions to be bold at work and accelerate growth through customer obsession. Our unique research and continuous guidance model helps executives and their teams achieve their initiatives and outcomes faster and with confidence. To learn more, visit Forrester.com. This press release contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. These statements include, but are not limited to, Forrester’s financial guidance for the full-year 2025 and statements about the performance of Forrester Decisions and Forrester’s future financial performance and financial condition. These statements are based on Forrester’s current plans and expectations and involve risks and uncertainties that could cause actual future activities and results of operations to be materially different from those set forth in the forward-looking statements. Important factors that could cause actual future activities and results to differ include, among others, Forrester’s ability to retain and enrich memberships for its research products and services, including the migration of its existing clients into its Forrester Decisions portfolio of services; Forrester’s ability to fulfill existing or generate new consulting engagements and advisory services; technology spending; the risks and challenges inherent in international business activities; the use of generative AI in Forrester’s business and by Forrester’s clients and competitors; Forrester’s ability to offer new products and services; Forrester’s dependence on key personnel; Forrester’s ability to attract and retain professional staff; Forrester’s ability to respond to business and economic conditions and market trends; the impact of Forrester’s outstanding debt obligations; competition and industry consolidation; possible variations in Forrester’s quarterly operating results; concentration of ownership of Forrester; the possibility of network disruptions and security breaches; any failure to enforce and protect Forrester’s intellectual property rights; compliance with privacy laws; taxation risks; any weakness in Forrester’s system of internal controls; and the amount and timing of the repurchase of Forrester stock. Forrester undertakes no obligation to update publicly any forward-looking statements, whether as a result of new information, future events, or otherwise. For further information, please refer to Forrester’s reports and filings with the Securities and Exchange Commission. The consolidated statements of operations and the table of key financial data are attached. © 2025, Forrester Research, Inc. All rights reserved. Forrester is a trademark of Forrester Research, Inc. Forrester Research, Inc. Consolidated Statements of Operations (Unaudited, in thousands, except per share data) Three Months Ended Year Ended December 31, December 31, 2024 2023 2024 2023 Revenues: Research $ 79,425 $ 85,185 $ 316,739 $ 334,396 Consulting 25,933 28,271 97,254 118,228 Events 2,683 4,633 18,477 28,155 Total revenues 108,041 118,089 432,470 480,779 Operating expenses: Cost of services and fulfillment 44,506 52,600 182,534 204,484 Selling and marketing 41,673 44,272 159,621 167,352 General and administrative 14,584 16,847 58,818 68,497 Depreciation 1,482 1,895 7,561 8,452 Amortization of intangible assets 2,217 2,781 9,648 11,956 Restructuring costs 4,130 1,132 11,773 13,272 Loss from sale of divested operation — — 1,775 — Total operating expenses 108,592 119,527 431,730 474,013 Income (loss) from operations (551 ) (1,438 ) 740 6,766 Interest expense (716 ) (774 ) (3,011 ) (3,060 ) Other income, net 1,378 739 4,094 2,371 Gains on investments, net 814 208 814 208 Income (loss) before income taxes 925 (1,265 ) 2,637 6,285 Income tax expense (benefit) 493 (602 ) 8,384 3,235 Net income (loss) $ 432 $ (663 ) $ (5,747 ) $ 3,050 Basic income (loss) per common share $ 0.02 $ (0.03 ) $ (0.30 ) $ 0.16 Diluted income (loss) per common share $ 0.02 $ (0.03 ) $ (0.30 ) $ 0.16 Basic weighted average common shares outstanding 18,934 19,238 19,094 19,183 Diluted weighted average common shares outstanding 18,942 19,238 19,094 19,258 Adjusted data (1): Income (loss) from operations - GAAP $ (551 ) $ (1,438 ) $ 740 $ 6,766 Amortization of intangible assets 2,217 2,781 9,648 11,956 Restructuring costs 4,130 1,132 11,773 13,272 Loss from sale of divested operation and transaction costs — — 1,994 — Legal settlement — — — 4,800 Stock-based compensation included in the following expense categories: Cost of services and fulfillment 1,923 2,563 8,700 9,068 Selling and marketing 479 849 2,164 2,943 General and administrative 739 905 3,479 3,475 Adjusted income from operations $ 8,937 $ 6,792 $ 38,498 $ 52,280   Three Months Ended Year Ended December 31, December 31, 2024 2023 2024 2023 Amount Per Share Amount Per Share Amount Per Share Amount Per Share Net income (loss) - GAAP $ 432 $ 0.02 $ (663 ) $ (0.03 ) $ (5,747 ) $ (0.30 ) $ 3,050 $ 0.16 Amortization of intangible assets 2,217 0.12 2,781 0.14 9,648 0.50 11,956 0.62 Restructuring costs 4,130 0.22 1,132 0.06 11,773 0.62 13,272 0.69 Loss from sale of divested operation and transaction costs — — — — 1,994 0.10 — — Legal settlement — — — — — — 4,800 0.25 Stock-based compensation 3,141 0.17 4,317 0.22 14,343 0.75 15,486 0.80 Gains on investments (814 ) (0.04 ) (208 ) (0.01 ) (814 ) (0.04 ) (208 ) (0.01 ) Tax effects of items above (2) (2,189 ) (0.12 ) (1,994 ) (0.10 ) (3,856 ) (0.20 ) (11,111 ) (0.58 ) Adjustment to tax expense for adjusted tax rate (3) (101 ) (0.01 ) (568 ) (0.03 ) 762 0.04 (616 ) (0.03 ) Adjusted net income $ 6,816 0.36 $ 4,797 $ 0.25 $ 28,103 1.47 $ 36,629 $ 1.90 Diluted weighted average shares outstanding 18,942 19,314 19,124 19,258 (1) Forrester believes that adjusted financial results provide investors with consistent and comparable information to aid in the understanding of Forrester’s ongoing business and are also used by Forrester in making compensation decisions. Our adjusted presentation excludes amortization of acquisition-related intangible assets, stock-based compensation, restructuring costs, a loss from the sale of a divested operation and related transaction costs, a legal settlement, and net gains or losses from investments, as well as their related tax effects. We also utilized an assumed tax rate of 29% in 2024 and 2023, which excludes items such as the settlement of prior-year tax audits and the effect of any adjustments related to the filing of prior-year tax returns. The adjusted data does not purport to be prepared in accordance with Generally Accepted Accounting Principles in the United States. (2) The tax effect of adjusting items is based on the accounting treatment and rate for the jurisdiction of each item. (3) To compute adjusted net income, we apply an adjusted effective tax rate of 29% in 2024 and 2023. Forrester Research, Inc. Key Financial Data (Unaudited, dollars in thousands) December 31, December 31, 2024 2023 Balance sheet data: Cash, cash equivalents, and marketable investments $ 104,669 $ 124,489 Accounts receivable, net $ 55,490 $ 58,999 Deferred revenue $ 145,404 $ 156,798 Debt outstanding $ 35,000 $ 35,000   Year Ended December 31, 2024 2023 Cash flow data: Net cash provided by (used in) operating activities $ (3,861 ) $ 21,673 Purchases of property and equipment $ (3,400 ) $ (5,495 ) Repayments of debt $ — $ (15,000 ) Repurchases of common stock $ (15,920 ) $ (4,082 )   As of December 31, 2024 2023 Metrics: Contract value $ 307,600 $ 323,600 (a) Client retention 73 % 73 % (a) Wallet retention 89 % 87 % (a) Number of clients 1,942 2,257 (a)   As of December 31, 2024 2023 Headcount: Total headcount 1,571 1,744 Sales force 580 601 (a) December 31, 2023 amounts have been recast based on 2025 foreign currency rates, the divestiture of an operation in Q3 2024, and a correction of an insignificant error.

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