As consumers gear up for the holiday shopping season, the travel industry is facing its own set of challenges and transformations. The focus has shifted from gadgets and gifts to essential offers, ancillaries, and airfares. According to Sabre Corporation (NASDAQ: SABR), the travel sector is at a critical juncture, moving from a landscape of overwhelming content and data to one of cohesive, connected retailing. This transition is driven by advancements in AI, payment solutions, and a push for more personalized traveler experiences.
Key Travel Retailing Trends for 2026
As we approach 2026, Sabre has identified seven major trends that will redefine travel retailing. These trends signify a movement from chaotic content to more meaningful, streamlined experiences.
1. Goodbye Static Chat, Hello Agentic Actions
In 2026, generative AI will evolve from an experimental tool to an integral part of travel planning. Data indicates that 80% of travelers currently utilize AI tools, while 65% prefer brands incorporating AI personalization. The shift towards agentic AI will allow systems to autonomously carry out travel tasks based on user preferences. This evolution will open doors for a new generation of AI capabilities, including:
- Booking and rebooking flights in real-time.
- Automating expenses and corporate travel reports.
- Confirming hotel arrivals and preferences seamlessly.
Sabre’s innovative agentic APIs and Model Context Protocol (MCP) will be vital in harnessing this potential.
2. Goodbye Content Chaos, Hello Connected Retailing
2025 was characterized by content fragmentation, with travel sellers struggling to manage numerous sources, including New Distribution Capability (NDC) and Low-Cost Carriers (LCCs). The chaos created complexities that impacted customer experience. In a global survey commissioned by Sabre, over 80% of agencies expressed a desire for unified access to content through a single platform. In response, Sabre introduced the SabreMosaic™ Travel Marketplace, a cloud-native solution bringing together diverse travel content to enhance efficiency for agencies.
3. Goodbye NDC as Emerging, Hello NDC as Expected
The notion of NDC, once seen as optional, is now a standard expectation in airline retailing. With two-thirds of airlines adopting this standard, agencies can now integrate NDC offers alongside traditional services for a holistic approach to retailing. Sabre is leading the charge, boasting 42 live NDC carriers, enhancing operational capacities that enable agencies to seamlessly shop, book, and serve customer needs.
4. Goodbye Direct-Only Detours, Welcome Back Indirect
Many airlines previously favored direct connections to control costs and distribution. However, as travel demand fluctuates, the pendulum is swinging back towards indirect channels. This trend indicates a newfound emphasis on collaboration and diversified distribution methods across the industry.
5. Embracing New Technologies in Travel Retailing
The advancements in airline technology such as NDC caching solutions and NDC-IT will pave the way for smarter shopping strategies and enriched offers. These tools enhance capabilities, assist in navigating look-to-book limits, and bridge the gap to a more connected retailing landscape.