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Help Scout Launches Availability in AWS Marketplace

1. Help Scout joins AWS Marketplace, enhancing customer support tool access. 2. AWS Marketplace simplifies software purchases, aiding small businesses. 3. Help Scout's integration offers AWS customers improved service delivery. 4. The platform supports small businesses with unlimited users and AI. 5. Customer feedback highlighted the importance of seamless tool integration.

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FAQ

Why Bullish?

AWS's continued expansion with new software partners can positively affect AMZN's marketplace growth, similar to previous integrations that enhanced sales.

How important is it?

The addition of Help Scout strengthens AWS’s position and showcases its ability to attract notable software vendors, which can enhance AMZN's market share.

Why Short Term?

Immediate adoption of Help Scout could generate quick upticks in AWS usage, although long-term effects depend on continued growth in the ecosystem.

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BOSTON--(BUSINESS WIRE)--Help Scout, the customer support platform for growing businesses, announced today that its platform is now available in AWS Marketplace, a digital catalog with thousands of software listings from independent software vendors that make it easy to find, test, buy, and deploy software that runs on Amazon Web Services (AWS). Help Scout, the support platform with unlimited users and AI, helps small businesses efficiently manage customer communications across email, social media, live chat, and self-service. By joining AWS Marketplace, Help Scout simplifies the buying process for businesses in the AWS ecosystem, making it easier to adopt, deploy, and manage while benefiting from AWS’s centralized billing, security, and compliance frameworks. AWS customers will now have access to Help Scout to deliver fast, personalized service directly within AWS Marketplace. The customer support platform provides AWS customers with the ability to streamline the purchase and management of Help Scout within their AWS Marketplace account. “The best customer support tools don’t add complexity — they remove it,” said Andrea Kayal, Chief Revenue Officer at Help Scout. “Now, Help Scout fits seamlessly into the AWS ecosystem, giving businesses an easy way to adopt a secure, scalable, and reliable support solution. It’s a faster path to better support, and it lets us meet businesses where they already are." Help Scout is now generally available in AWS Marketplace. For more information on Help Scout, please visit helpscout.com. About Help Scout Help Scout is a Certified B Corporation building the leading customer support platform for customer-first businesses. Our simple yet powerful tools and inspiring content enable more than 12,000 companies to deliver delightful customer experiences at scale. Founded in 2011 and remote since day one, Help Scout employs 140+ folks in more than 120 cities around the world.

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