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Innovaccer CRM Emerges as Best in KLAS 2025 for Second Consecutive Year

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SAN FRANCISCO--(BUSINESS WIRE)--Innovaccer, a leading healthcare AI company, today announced that it...

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AI Summary

Innovaccer's CRM platform is a 2025 KLAS Category Leader again. Its score improved to 94.5, enhancing patient engagement metrics. Innovaccer also ranked highly in Risk Adjustment and Data Analytics categories. Recognition underscores the real-world impact of Innovaccer's healthcare CRM solutions.

Sentiment Rationale

Innovaccer's recognition as a leader reflects competitive strength, which could influence CRM positively.

Trading Thesis

Sustained recognition may lead to ongoing partnerships and increased market share for CRM over time.

Market-Moving

  • Innovaccer's CRM platform is a 2025 KLAS Category Leader again.
  • Its score improved to 94.5, enhancing patient engagement metrics.
  • Innovaccer also ranked highly in Risk Adjustment and Data Analytics categories.

Key Facts

  • Innovaccer's CRM platform is a 2025 KLAS Category Leader again.
  • Its score improved to 94.5, enhancing patient engagement metrics.
  • Innovaccer also ranked highly in Risk Adjustment and Data Analytics categories.
  • Recognition underscores the real-world impact of Innovaccer's healthcare CRM solutions.

Companies Mentioned

  • CRM (CRM)
  • NOW (NOW)
  • TWLO (TWLO)

Industry News

The article highlights key performance metrics of Innovaccer, which correlates with CRM’s strategic positioning.

SAN FRANCISCO--(BUSINESS WIRE)--Innovaccer, a leading healthcare AI company, today announced that its CRM platform has been recognized as a Category Leader in the 2025 Best in KLAS: Software & Services report for the second consecutive year. The KLAS Report is known to recognize software that substantially impact patient-centered care. Innovaccer retained its top spot, driven by its customers' success in enhancing patient engagement and care coordination through its CRM platform. Based on feedback from healthcare executives and customer evaluations, KLAS scored Innovaccer's CRM solution a 94.5 out of 100; exceeding its previous year’s score of 93.6 in the same category. “This recognition is a meaningful reminder of the real-world impact our CRM solutions create," said Abhinav Shashank, Co-founder and CEO of Innovaccer. "We have seen our customers achieve improved patient engagement and streamlined care coordination, and we remain committed to enhancing their success. With our Healthcare Experience Platform and strong momentum in risk adjustment and analytics, we aim to continue empowering our customers to excel across categories.” Further solidifying its position as a leader in healthcare technology, Innovaccer has also been newly added as a vendor in the Risk Adjustment category with a score of 95.9, and secured the second position in the Data & Analytics Platforms (DAP) category with a score of 88.5. The scores across multiple categories highlights Innovaccer's comprehensive approach to healthcare innovation and its ability to deliver value across the healthcare ecosystem. The 2025 Best in KLAS Awards, Software and Professional Services Report is available to KLAS subscribers. Healthcare organizations can get a demo of Innovaccer's CRM and learn more about the scores in the 2025 Best in KLAS Awards – Software and Services Report here. For more information about Innovaccer's solutions, visit www.innovaccer.com. About KLAS Research KLAS is a research and insights firm on a global mission to improve healthcare. Working with thousands of healthcare professionals and clinicians, KLAS gathers data and insights on software and services to deliver timely reports and performance data that represent provider and payer voices and act as catalysts for improving vendor performance. The KLAS research team publishes reports covering the most pressing questions facing healthcare technology today, including emerging technology insights, that provide early insights on the future of healthcare technology solutions. KLAS also fosters measurement and collaboration between healthcare providers and payers and best practice adoption. Learn more at klasresearch.com. About Innovaccer Innovaccer activates the flow of healthcare data, empowering providers, payers, and government organizations to deliver intelligent and connected experiences that advance health outcomes. The Healthcare Intelligence Cloud equips every stakeholder in the patient journey to turn fragmented data into proactive, coordinated actions that elevate the quality of care and drive operational performance. Leading healthcare organizations like CommonSpirit Health, Atlantic Health, and Banner Health trust Innovaccer to integrate a system of intelligence into their existing infrastructure— extending the human touch in healthcare. For more information, visit innovaccer.com.

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