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J.D. Power Recognizes Fifth Third Bank as Florida's No. 1 Retail Bank for Customer Satisfaction for Second Consecutive Year

1. Fifth Third Bank is rated No. 1 in customer satisfaction in Florida again. 2. They excel in account offerings and value according to J.D. Power.

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Why Bullish?

This recognition can enhance FITB's reputation, leading to increased customer acquisition and retention, similar to past instances where top rankings boosted stock performance for banks like JPMorgan Chase.

How important is it?

Customer satisfaction directly correlates with financial performance in banking, making this news highly relevant for potential short-term growth in FITB shares.

Why Short Term?

Immediate consumer confidence boosts could lead to a short-term increase in customer deposits and transactions, as seen in similar cases when banks received awards or rankings.

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CINCINNATI--(BUSINESS WIRE)--J.D. Power today named Fifth Third Bank No. 1 for Retail Banking Customer Satisfaction in Florida for the second year in a row as part of its 2025 U.S. Retail Banking Satisfaction StudySM. The Study also noted that customers rated Fifth Third No. 1 for account offerings and value. "I am incredibly proud to celebrate that, for the second year in a row, J.D. Power is recognizing our team for the most satisfying customer banking experience in Florida," said Jamie Leona.

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