Jack in the Box Achieves Rapid POS Modernization, Deploys Qu Across 2,100 Locations
Jack in the Box Inc. (NASDAQ: JACK) has successfully completed a significant deployment of Qu's unified commerce platform, achieving one of the quickest full-scale POS transformations in the quick-service restaurant (QSR) sector within just 15 months.
Transforming the Quick-Service Restaurant Landscape
The modernization effort comes at an essential juncture for QSRs, as they navigate growing cost pressures and outdated technology that struggles to meet current demands. Jack in the Box is strategically reshaping its operational framework through its "Jack on Track" initiative, transitioning towards an asset-light model that simplifies its business operations, enhances financial robustness, and makes significant investments in technology to foster agility, digital growth, and long-term resilience.
Key Benefits of the New Unified Commerce Platform
With the implementation of Qu's platform, Jack in the Box has already begun to see substantial positive impacts, including:
- Increased check averages thanks to digital kiosks and enhanced upselling strategies.
- Reduced training time by over 50%, streamlining onboarding from days to just hours.
- Improved operational uptime, allowing restaurants to function during network or cloud outages.
- Real-time insights into sales, inventory, and overall performance for both franchisees and corporate leaders.
Leadership Insights on the Modernization Effort
"With the help of WWT, we rolled out a modern POS to more than 2,100 restaurants in just 15 months. That pace is almost unheard of in QSR," stated Doug Cook, Chief Technology Officer at Jack in the Box. "Qu's platform provides the speed and stability we need to pivot quickly, innovate faster, and operate without disruption."
The new system replaces an aging legacy platform that hindered menu updates and lacked support for digital ordering, thereby reducing operational efficiency. Through Qu's advanced cloud-deployed and edge-enabled structure, Jack in the Box is equipped to manage all order channels—including drive-thru, kiosk, counter, app, and delivery—on a single integrated data backbone.
Future Growth and Innovations
The swift deployment of Qu’s platform is not only revolutionizing current operations but also setting the groundwork for future initiatives. Jack in the Box anticipates further enhancements, including:
- AI-driven analytics
- More personalized digital ordering experiences
- Increased kiosk adoption
As a result, the company expects digital sales to grow towards 20 percent and beyond.
About Jack in the Box
Jack in the Box Inc. (NASDAQ: JACK) is a leading fast-food chain headquartered in San Diego, California, operating approximately 2,135 restaurants across 21 states. The company continues to expand through strategic initiatives and technological advancements. For more information about the brand and franchising opportunities, visit www.jackinthebox.com.
About Qu
Qu is a cutting-edge unified commerce platform designed for quick-service and fast-casual restaurants, enabling them to boost operational efficiency and revenue growth. Founded in Arlington, Virginia, Qu leverages smart cloud technologies to provide real-time intelligence and streamlined operations. For additional details about Qu’s partnership with Jack in the Box, visit qubeyond.com/customers/jack-in-the-box.