Klarna CEO says company will use humans to offer VIP customer service
1. Klarna CEO emphasizes the balance of AI and human jobs. 2. Employee count dropped from 5,500 to 3,000 due to AI integration. 3. Klarna aims to enhance customer service with human touch alongside AI. 4. CEO highlights the importance of business-savvy engineers in future roles. 5. Klarna is considering an IPO amid stabilizing market conditions.