StockNews.AI
LPSN
StockNews.AI
13 days

LivePerson Announces Expanded Partnership with Google Cloud to Transform Enterprise AI Outcomes and Customer Experience

1. LivePerson expands partnership with Google Cloud for advanced AI integration. 2. Enhanced self-service and personalization capabilities will be provided for brands. 3. AI advancements aim to shift customer support from reactive to proactive interactions. 4. New features include intelligent automation and real-time AI assistance for agents. 5. LivePerson aims to redefine customer experiences with deep AI integration.

9m saved
Insight
Article

FAQ

Why Very Bullish?

The partnership enhances LPSN's offerings significantly, positioning them as front-runners in AI solutions. Historically, similar partnerships have led to stock price increases in tech firms, reflecting market confidence.

How important is it?

The partnership with Google Cloud is transformative and could substantially increase LPSN's market visibility and sales capacity. As market leaders adopt conversational AI, LPSN stands to gain significantly.

Why Long Term?

The integration will lead to sustained competitive advantages and potential revenue growth over time. Companies like Salesforce have seen ongoing benefits from AI collaborations impacting long-term strategies positively.

Related Companies

GOOGLCRMMSFT
, /PRNewswire/ -- LivePerson (NASDAQ: LPSN), a leading provider of trusted enterprise conversational AI and outcome-driven digital transformation, today announced a significant expansion of its partnership with Google Cloud to integrate its advanced AI capabilities directly into the LivePerson Connected Experience Platform. Brands will benefit from enhanced self-service and personalization capabilities, deeper insights into customer sentiment, and access to the latest large language models. "Our expanded strategic partnership with Google Cloud marks an important moment for LivePerson and for the future of customer experience," said John Sabino, LivePerson CEO. "By deeply embedding Google's cutting-edge AI across our platform, we are empowering businesses to move beyond reactive support to truly intelligent, anticipatory, and human-like customer interactions at scale. This collaboration reinforces LivePerson's role as a leader in conversational AI and accelerates our mission to create a new era of highly efficient, personalized, and connected experiences worldwide." Creating intelligent, human-like, and proactive personalized experiences at scale is even easier thanks to the expanded partnership. Enterprise customers can now integrate Google Cloud's cutting-edge AI, including advanced large language models and natural language understanding, directly into LivePerson's Connected Experience Platform. "Embedding Google Cloud's AI capabilities directly within LivePerson's Connected Experience Platform will empower businesses to resolve customer inquiries faster and deliver personalized support," said Granville Valentine, Managing Director, AI GTM, Google Cloud. "Our collaboration will allow teams to solve complex issues with greater speed and precision, ultimately improving customer satisfaction and long-term loyalty."The core of this collaboration, driven by the integration of market-leading AI capabilities, lies in empowering businesses to move from reactive support to anticipatory and personalized customer interactions across all digital channels. Key industry-shaping components include: Intelligent Conversational Automation: Leveraging Gemini 2.5, LivePerson will enable automation of more complex, nuanced, and multi-turn conversations, significantly enhancing self-service capabilities and freeing human agents for higher-value tasks. Real-time Agent AI Assistance: The partnership will empower contact center agents with immediate, AI-driven insights and suggested responses, ensuring consistent, efficient, and highly personalized service delivery. AI-Powered Customer Journey Optimization: By combining Gemini 2.5 with LivePerson's vast conversational data, brands will gain deeper insights into customer sentiment and context, allowing for dynamic and adaptive customer journeys that anticipate needs and guide seamless interactions. Embedded Model Agnostic LLM Gateway: By integrating the Vertex AI platform natively in LivePerson's environment, brands can seamlessly and securely connect to a vast and continually evolving landscape of leading LLMs to use the right AI for the right outcome. AI Agent Blueprints: The LivePerson Connected Experience Platform delivers an intuitive conversational experience for AI agent deployment to rapidly launch, test, and evaluate on-brand autonomous agents, no code required. AI Guardrails: LivePerson provides the enterprise-grade governance framework needed to accelerate AI adoption and value while ensuring trust, transparency and security. Marketplace: LivePerson's Connected Experience Platform will launch on Google Cloud Marketplace this quarter, marking a pivotal step in LivePerson's deepened technical integration with Google Cloud to leverage its infrastructure and AI services. This collaboration will also include joint go-to-market strategies, co-selling programs and integrated marketing campaigns to expand reach to enterprises looking to transform customer and employee experiences with AI. By partnering with Google Cloud, LivePerson is uniquely positioned to redefine enterprise customer experiences, enhancing its platform with unparalleled AI sophistication and solidifying its leadership in conversational AI and digital transformation. This collaboration elevates the companies to a partnership with a joint global go-to-market and collaborative product innovation, ushering in a new era of highly efficient, personalized, and impactful customer interactions worldwide.About LivePersonLivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world's leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world. Learn more at liveperson.com.Forward-Looking StatementsStatements in this press release regarding LivePerson that are not historical facts are forward-looking statements and are being made pursuant to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. Forward-looking statements are subject to risks and uncertainties, and actual events or results may differ materially from our expectations. Some of the factors that could cause events or results to differ from our expectations include, without limitation, our ability to execute on and deliver our current business, sales, go-to-market and product plans and goals, and the other factors described in the "Risk Factors" sections of our Annual Report on Form 10-K for the year ended December 31, 2024, filed with the SEC on March 14, 2025 and our Quarterly Report on Form 10-Q for the quarter ended March 31, 2025, filed with the SEC on May 8, 2025. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates.Media Contact: Riah Lawry[email protected] SOURCE LivePerson, Inc. WANT YOUR COMPANY'S NEWS FEATURED ON PRNEWSWIRE.COM? 440k+ Newsrooms & Influencers 9k+ Digital Media Outlets 270k+ Journalists Opted In

Related News