Marc Benioff says Salesforce has cut 4,000 roles in support because of AI agents
1. Salesforce reduced support staff from 9,000 to 5,000 using AI agents. 2. AI agents handle sales leads, boosting productivity significantly. 3. 50% of customer conversations now happen via AI. 4. AI may change management structures and operational roles in tech. 5. Positive productivity trends could enhance earnings and growth.