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Mercury Insurance Gives Update on Primary Mission: Helping Policyholders Affected by the Southern California Wildfires

1. Mercury Insurance supports wildfire victims with prompt claims handling and financial aid. 2. 24/7 claims filing available via online portal and hotline for customer convenience. 3. Personalized support from agents throughout the claims process enhances customer experience. 4. Mobile claims assistance center deployed for on-site help in affected areas. 5. California workshops provide direct interaction between customers and Mercury claims professionals.

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Why Bullish?

Mercury's proactive response to disaster may enhance customer loyalty and retention, possibly increasing future profits. Past similar events have seen insurance companies gain reputation boosts.

How important is it?

The article highlights actions that may improve MCY's market presence and customer trust. Effective disaster responses are vital for company reputation in the insurance industry.

Why Short Term?

The immediate effects on reputation and claim resolution may yield quick financial benefits. Historical data shows short-term spikes in customer acquisitions after disaster responses.

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Company Stands With Californians as They Begin Their Rebuilding Efforts , /PRNewswire/ -- Mercury Insurance is providing comprehensive support to its customers impacted by the ongoing Los Angeles area wildfires. The company is prioritizing the timely handling of claims, providing immediate financial support, and helping insureds through the claims process. Immediate Payments: The company has already begun disbursing additional living expenses and claims payment advances to those affected by the fires. 24/7 Access to Claims Filing: Customers can easily file a claim through the online portal anytime, day or night. For those needing additional support, the claims hotline is available 24/7 at 800-503-3724. Personalized Agent Support: Customers who work with a Mercury agent can contact them for one-on-one assistance throughout the claims process. Claims Guide & Checklist: Mercury has provided a detailed step-by-step guide to walk customers through the entire claims process. They also have a helpful checklist for customers working to document the contents of their home. In-Person Assistance Mercury Insurance Mobile Claims Assistance Center Pop-up: Mercury Insurance will have claims professionals on site at The Shops at Santa Anita, 400 S. Baldwin Ave., Arcadia, to help customers file claims and answer questions. Check the Mercury Insurance website and social media accounts for updates and availability. California Department of Insurance Workshops: The Commissioner's Office will also host multiple insurance workshops in both Santa Monica and Pasadena, and Mercury will have staff in attendance. The workshops give affected insureds an opportunity to talk with Mercury claims professionals and staff from the CDI. Santa Monica CollegePerforming Arts Center East Wing1310 11th StreetSanta Monica, CA 90401Saturday, January 18th, 2025: 10am to 5pmSunday, January 19th, 2025: 10am to 1pm Pasadena City College1570 East Colorado Blvd.Pasadena, CA. 91106Saturday, January 25th, 2025: 10am to 5pmSunday, January 26th, 2025: 10am to 1pm Disaster Recovery Centers: The county is also hosting these DRCs, where fire survivors can get assistance with paperwork and get questions answered about relief from FEMA and LA County. Centers are open from 9am to 8pm. Palisades FireUCLA Research Park West10850 West PicoLos Angeles, CA. 90064 Eaton FirePasadena City CollegeCommunity Education Center3035 East Foothill Blvd.Pasadena, CA. 91107 Follow Mercury Insurance on social media for updates on the California wildfires.  About Mercury Insurance  Headquartered in Los Angeles, Mercury Insurance (NYSE: MCY) is a multiple-line insurance carrier offering personal auto, homeowners, and renters insurance directly to consumers and through a network of independent agents in Arizona, California, Georgia, Illinois, Nevada, New Jersey, New York, Oklahoma, Texas and Virginia, as well as auto insurance in Florida. Mercury also writes business owners, business auto, landlord, commercial multi-peril and mechanical protection insurance in various states. Since 1962, Mercury has provided customers with tremendous value for their insurance dollar by pairing ultra-competitive rates with excellent customer service, through nearly 4,100 employees and a network of more than 6,500 independent agents in 11 states. Mercury has earned an "A" rating from A.M. Best, as well as "Best Auto Insurance Company" designations from Forbes and Insure.com. For more information visit www.MercuryInsurance.com or follow the company on Twitter or Facebook. SOURCE Mercury Insurance WANT YOUR COMPANY'S NEWS FEATURED ON PRNEWSWIRE.COM? 440k+ Newsrooms & Influencers 9k+ Digital Media Outlets 270k+ Journalists Opted In Also from this source

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