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New Consumer Data Reveals Financial Confidence Slump Driving Shift to Intentional Shopping

1. 43% of shoppers research on one platform but purchase elsewhere. 2. Rising living costs increase cautious and deliberate consumer purchasing behavior. 3. 28% of consumers use AI for online product discovery. 4. Trust and personalization are key shopping drivers, particularly among younger consumers. 5. Klaviyo helps brands build stronger customer relationships through meaningful experiences.

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Why Bullish?

Klaviyo's focus on data-driven consumer engagement aligns with market trends; historical examples show increased adoption can lead to growth.

How important is it?

The article outlines fundamental changes in consumer behavior central to Klaviyo's business model; this directly impacts its strategic positioning.

Why Long Term?

As businesses adapt to the new consumer expectations highlighted, sustained growth in CRM tools could benefit Klaviyo. Similar transformations in the past have yielded long-term gains for tech firms in responsive ecosystems.

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Global survey of 6,000 shoppers from Woo and Klaviyo reveals the rise of intentional purchasing and what it means for ecommerce brands, /PRNewswire/ -- A comprehensive new consumer study from Woo and Klaviyo uncovers how fragmented and validation-driven shopping journeys have become in 2025. The global survey of more than 6,000 consumers across the US, UK, Canada, and Australia found that 43% of shoppers research products on one platform but purchase on another. Consumers validate every purchase across channels — comparing reviews, checking multiple sources, and weighing both practical and emotional value before committing. The research also exposes a significant economic divide that's fundamentally changing how people approach online purchasing decisions. Shopping journeys are cross-platform and intentional Consumers are increasingly cautious and deliberate, prioritizing validation over convenience. Rising living costs, a flood of digital options, and changing discovery behaviors mean shoppers now triangulate their decisions across multiple platforms. They validate across multiple touchpoints before committing; 55% of Gen Z are discovering products on TikTok, but they still turn to Amazon to validate with reviews before buying. For brands, this means that each impression must work harder and trust must be earned at every stage of the journey."This research confirms what our merchant community is experiencing firsthand: consumers are taking longer, more complex paths to purchase because they're being more intentional about every decision," said Tamra Niesen, Chief Marketing Officer at Woo. "The financial confidence divide we uncovered shows why brands need to shift from simply selling products to delivering genuine value and experiences that meet shoppers where they are, both practically and emotionally."The role of AI in discoveryThe study also revealed that 28% of consumers already use AI for online product discovery, with adoption soaring to 66% among high earners. As organic search clicks decline, AI summaries increasingly shape what shoppers see first. Structured data, clear product information, and trusted reviews now directly impact brand visibility in AI-driven results.Trust and personalization define the new standardDespite economic pressures, consumers refuse to compromise on quality, safety, and trust. The study found 64% of consumers say reviews are their top purchase driver, while 43% will abandon a purchase if product quality feels uncertain."Consumers are telling us loud and clear: every purchase now comes with higher expectations. It's not just about price, it's about trust, timing, and relevance," said Jamie Domenici, Chief Marketing Officer at Klaviyo. "This research shows why brands need a unified understanding of their data to build stronger relationships with every customer and deliver shopping experiences that feel personal and meaningful."Real merchants are already seeing these shifts firsthand WooCommerce merchant and Klaviyo customer Smile Brilliant has experienced the changing landscape described in the research. "Audiences for your product are becoming increasingly difficult to attract and retain," said Brendon Alaniz, Lead Project Manager at Smile Brilliant. "Having the tools to optimize engagement and conversions, foster relationships, and maintain trust is critical for success in today's ecommerce landscape."About the researchThe study was conducted by Atomik Research among 6,021 respondents across the UK, USA, Canada, and Australia in June 2025. The survey examined consumer motivations, friction points in the buying journey, loyalty drivers, and end-to-end digital shopping behaviors across age groups and income levels.Access the full report Commerce insights report: Cracking the code on the modern consumer is available for download on the landing page. The report includes detailed findings across five key themes: Purpose-driven purchase decisions, modern discovery behaviors, fluid customer journeys, connection preferences, and loyalty expectations. Media can also email [email protected] to obtain a copy of the report. A gallery of media and editorial graphics from the report is available on the Woo Newsroom blog post. About WooWoo is the company behind WooCommerce, the open-source ecommerce platform powering more than 4 million online stores. Built on WordPress, WooCommerce offers unlimited extensibility and flexibility for store owners and builders.Woo is a fully distributed company with employees all over the world, dedicated to empowering success for merchants, developers, and anyone else making a living through ecommerce. woocommerce.comAbout KlaviyoKlaviyo (NYSE: KVYO) is the only CRM built for B2C brands. Powered by its built-in data platform and AI insights, Klaviyo combines marketing automation, analytics, and customer service into one unified solution, making it easy for businesses to know their customers and grow faster. Klaviyo (CLAY-vee-oh) helps relationship-driven brands like Mattel, Glossier, CorePower Yoga, Daily Harvest and 176,000+ others deliver 1:1 experiences at scale, improve efficiency, and drive revenue. klaviyo.comSOURCE WooCommerce WANT YOUR COMPANY'S NEWS FEATURED ON PRNEWSWIRE.COM? 440k+ Newsrooms & Influencers 9k+ Digital Media Outlets 270k+ Journalists Opted In

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