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New Five9 Research Reveals Balancing AI with Human Connection is Key to Winning Customer Experience

1. Five9's report reveals 72% of consumers expect AI in customer experience. 2. Businesses must adapt strategies to meet evolving consumer expectations.

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FAQ

Why Bullish?

As AI becomes a core expectation, Five9's focus on it positions the company favorably.

How important is it?

The insights of consumer expectations toward AI can guide Five9's strategic decisions significantly.

Why Long Term?

Shifts in consumer preferences can enhance Five9's market growth over time, similar to past tech adaptations.

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CRMADBENOW
SAN RAMON, Calif.--(BUSINESS WIRE)--Five9 (Nasdaq: FIVN), provider of the Intelligent CX Platform, today released its 2025 Customer Experience Report offering insights into the evolving expectations of global consumers and the strategies businesses can use to thrive in the era of The New CX. The report, which surveyed over 1,000 consumers across the US, UK, and Canada, uncovers the biggest opportunities in CX today, including how AI is now an expectation for consumers with 72% open to AI-powere.

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