1. 92% of healthcare leaders prioritize AI for industry challenges. 2. Waystar focuses on automation in patient access and claim management. 3. Rising costs and cybersecurity threats drive strategic software investments. 4. Waystar serves 30,000 clients, processing over $1.8 trillion in claims. 5. Waystar will present findings at HIMSS Global Healthcare Conference.
Increased prioritization of AI in healthcare supports Waystar's strategic direction, similar to previous tech adoption phases.
The article discusses AI and automation trends that align with Waystar's business model and growth potential.
Continued investment in AI and automation can enhance Waystar's market position over the coming years.
LEHI, Utah and LOUISVILLE, Ky., March 4, 2025 /PRNewswire/ -- Waystar (Nasdaq: WAY), a provider of leading healthcare payment software, today announced the results of a comprehensive Qualtrics market survey identifying the top revenue cycle management (RCM) trends of 2025. The study surveyed 600 healthcare RCM, finance, and technology leaders from provider organizations of all types and sizes. The findings show that decision-makers are actively prioritizing AI and advanced automation to address critical challenges, with a focus on automation in patient access and claim management.
Healthcare leaders face mounting pressure from rising administrative costs, increasing claim denials, payer conflicts, and cybersecurity threats. The research highlights a strong shift toward strategic software investments that accelerate cash flow, adapt to evolving payer policies, and optimize performance.
"Healthcare leaders are clear on their investment priorities for 2025: AI and advanced automation are critical to improving efficiency, accuracy, and security," said Matt Hawkins, Chief Executive Officer of Waystar. "Waystar is focused on delivering AI-powered software that maximizes return on investment for providers and simplifies healthcare payments in an increasingly complex landscape."
Waystar will discuss these findings during the 2025 HIMSS Global Healthcare Conference & Exhibition including at a panel on Tuesday, March 4 at 10:15 a.m. PT at The Venetian, Level 3, San Polo 3504. Attendees can also visit Waystar at Booth 4643 throughout the conference.
The full report is available at Waystar.com.
Waystar's mission-critical software is purpose-built to simplify healthcare payments so providers can prioritize patient care and optimize their financial performance. Waystar serves approximately 30,000 clients, representing over 1 million distinct providers, including 16 of 20 institutions on the U.S. News Best Hospitals list. Waystar's enterprise-grade platform annually processes over 6 billion healthcare payment transactions, including over $1.8 trillion in annual gross claims and spanning approximately 50% of U.S. patients. Waystar strives to transform healthcare payments so providers can focus on what matters most: their patients and communities. Discover the way forward at waystar.com.
Kristin Lee [email protected]
Sandy Draper [email protected] 502-238-9511
SOURCE Waystar