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NICE Announces Strategic Alliance with Deloitte Digital to Enhance Customer Experience Workflows Through AI and Automation

1. NICE partners with Deloitte to transform customer service using AI. 2. The focus is on enhancing customer service touchpoints effectively.

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FAQ

Why Bullish?

This alliance signals potential growth in SaaS solutions, similar to Microsoft’s growth post-Azure emphasis.

How important is it?

Strategic alliances in AI can significantly boost NICE's market position and perceived value.

Why Long Term?

Partnerships like this often take time to mature, impacting revenues over the coming quarters.

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HOBOKEN, N.J.--(BUSINESS WIRE)-- #AI--NICE (Nasdaq: NICE) and Deloitte Digital today announced an alliance developed to transform customer service by offering end-to-end AI and service automation. This collaboration is geared towards making customer service a distinctive feature of organizations by redefined AI-powered enhancements. As businesses continue to recognize how critical each touchpoint for a customer is, the need for an intuitive and simple technologically focused customer service platform.

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