1. Oracle enhances utility platform with AI, improving data processing speeds. 2. AI capabilities reduce operational costs and improve customer service. 3. Utilities benefit from 63% reduction in false positive billing errors. 4. Faster meter data processing is reduced by 70%, enhancing operational efficiency. 5. Businesses can capitalize on multi-billion dollar AI opportunities in utility services.
The enhancements suggest competitive advantages for Oracle, potentially increasing market share. Historical advancements in technology roles often correlate with stock price increases, as seen in Oracle's previous product updates.
With rising AI applications in utilities, Oracle's advancements will attract new customers and bolster existing ones, directly influencing revenue growth.
Improvements in utility services forecasting suggest sustained demand for Oracle solutions as utilities adapt. Similar past innovations usually resulted in prolonged positive strategic positioning.
AUSTIN, Texas, June 3, 2025 /PRNewswire/ --
New AI-powered anomaly detection and in-memory processing capabilities in the Oracle Utilities Customer Platform are helping deliver fast, accurate meter data management (MDM) and streamlining utility operations. These enhancements simplify work for employees and improve performance across the platform, which powers metering, operations and billing, sales and account management, customer service, and customer engagement in a single solution. For example, AI-enabled anomaly detection significantly reduces billing exceptions—minimizing manual work, truck rolls, and unnecessary operational costs. These new capabilities are available at no additional cost to customers.
The expanding use of Advanced Metering Infrastructure (AMI) has resulted in an exponential increase in utility data, creating significant challenges in data processing, management, and accuracy. With rising customer expectations for service reliability and transparency, utilities need smarter, faster technology to handle that complexity and satisfy utility customers. The combination of embedded AI and a unified data framework in the Oracle Utilities Customer Platform allows utilities to leverage accurate metering data for informed decision-making. For example, organizations can benefit from faster resolution times and reduced exceptions through accurate data processing, leading to improved customer interactions and loyalty.
Oracle benchmarks have shown vast improvements in anomaly detection and manual work reduction compared to traditional Validation Editing and Estimation (VEE) methods. Results achieved include:
"Globally, utilities have a multibillion-dollar opportunity to use AI to transform customer service and operations," said Paul McDonald, vice president of product for Oracle Utilities. "With system complexity, costs, and customer needs all growing, it's getting difficult and expensive for many utilities to keep up. We're helping utilities tackle these challenges in ways just now becoming possible. By bringing AI and in-memory meter data processing into the Oracle Utilities Customer Platform, we're helping our clients streamline operations, cut costs, and deliver a more satisfying customer experience."
Learn more about additional AI capabilities in the Oracle Utilities Customer Platform here and by visiting Oracle.com/utilities or LinkedIn.
Oracle offers integrated suites of applications plus secure, autonomous infrastructure in the Oracle Cloud. For more information about Oracle (NYSE: ORCL), please visit us at oracle.com.
Oracle, Java, MySQL, and NetSuite are registered trademarks of Oracle Corporation. NetSuite was the first cloud company—ushering in the new era of cloud computing.
SOURCE Oracle