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PLDT Goes Live with the Amdocs Customer Engagement Platform to Redefine Customer Experiences

1. Amdocs partners with Microsoft to enhance PLDT's customer service. 2. This modernizes customer journeys, improving operational efficiency.

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FAQ

Why Bullish?

This partnership indicates strong demand for Amdocs' services, similar to past successes with existing clients which led to stock gains.

How important is it?

The collaboration with PLDT reinforces Amdocs' market position and growth strategy in a significant telecommunications market.

Why Short Term?

The immediate rollout may enhance Amdocs' revenue in the next quarter as PLDT optimizes its operations.

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The cloud-native, AI-enabled Amdocs platform, in collaboration with Microsoft, modernizes PLDT's customer service, enabling faster service rollouts, end-to-end case management, and real-time network-to-service integration JERSEY CITY, NJ / ACCESS Newswire / May 7, 2025 / Amdocs (NASDAQ:DOX), a leading provider of software and services to communications and media companies, today announced the successful go-live of the Amdocs Customer Engagement Platform for PLDT, Inc., the leading telecommunications and digital service provider in the Philippines. This milestone marks a significant leap in PLDT's digital transformation journey-modernizing end-to-end customer journeys and redefining next-generation customer experiences.

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