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Recognizing the Best in Automotive Retail: Cars.com 2025 Dealer of the Year Awards

1. Cars.com awards top automotive dealers based on 1.3M consumer reviews. 2. Nearly 90% of award-winning dealers actively engage with customer reviews. 3. Subaru, Acura, and Volvo rank highest for consumer brand experience. 4. Cars.com enhances transparency and consumer experience in dealership networks. 5. 30 million monthly users drive Cars.com’s influence in automotive marketplace.

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FAQ

Why Bullish?

The recognition of top dealers and strong consumer engagement creates trust and enhances CARS's brand reputation, potentially increasing user traffic and revenue.

How important is it?

The article emphasizes consumer trust metrics and dealer engagement, which are crucial for CARS's growth in the marketplace.

Why Short Term?

Immediate impact expected from increased market visibility and consumer engagement due to awards promoting top dealers.

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SUBARUACURVOLV
 Largest Dealership Review Platform Reveals Best Dealers Across North America; Subaru, Acura and Volvo Stand Out as Highest-Rated Brands , /PRNewswire/ -- Car-shopping marketplace and dealer reputation site Cars.com® (NYSE: CARS) today announced the winners of its Dealer of the Year Awards, presented annually to the top automotive dealers across North America. Auto dealers were honored as Cars.com Dealer of the Year recipients based on more than 1.3 million online consumer reviews submitted in 2024. Winners were chosen according to key drivers of repeat and referral business, including average star rating, total number of reviews and dealer response to those reviews. "Local dealerships are the backbone of the automotive industry, which is why our annual Dealer of the Year Awards highlight those who put in the work to provide excellent consumer experiences," said Jamie Oldershaw, vice president of customer experience at Cars.com. "With more than 13 million reviews on Cars.com, shoppers are able to select the best dealership to work with while local dealers and automakers leverage these valuable insights to improve operations and meet the needs of consumers. Automakers that support transparency, responsiveness and seamless transactions across their dealer networks contribute to an all-around superior experience." Nearly 90% of Dealer of the Year honorees actively respond to consumer reviews, compared to just 45% of nonwinning dealerships. High levels of responsiveness and individual dealership employee accountability continue to win out as top predictors of dealer success in the Dealer of the Year Awards. Nearly 60% of Dealer of the Year winning dealers leverage Employee Profile Pages for their dealership staff and more than 200,000 dealership employees received more than 1.4 million individual ratings last year. Dealers can track what consumers think of their business if they utilize Cars.com's Experience Report. This year's Cars.com Dealer of the Year Award winners are: Regional Winners Mid-Atlantic: Mercedes-Benz of Edison - A Ray Catena Dealership Midwest: Phillips Chevrolet New England: Toyota of Braintree Plains: Reliable Lexus Rocky Mountain: Strong Volkswagen Southeast: Honda of Concord Southwest: D&M Leasing - Fort Worth West: Toyota of Hemet  National Brand Winners Acura: Hendrick Acura Alfa Romeo: Alfa Romeo Fiat of Strongsville Aston Martin: Orlando Infiniti Audi: Audi Springfield Bentley: Foreign Cars Charlotte BMW: Bill Jacobs BMW Buick: Woody Buick GMC of Gurnee Cadillac: Ed Morse Cadillac of Delray Beach Chevrolet: Phillips Chevrolet Chrysler: Hendrick Chrysler Dodge Jeep Ram Dodge: Hendrick Chrysler Dodge Jeep Ram Ferrari: Foreign Cars Italia Fiat: Glenbrook Dodge Chrysler Jeep Fiat Ford: Arlington Heights Ford Genesis: Allen Turner Hyundai GMC: Woody Buick GMC of Gurnee Harley-Davidson: Manchester Harley-Davidson Honda: Honda of Concord Hyundai: Allen Turner Hyundai Ineos: Crown Ineos Grenadier Infiniti: Orlando Infiniti Jaguar: Jaguar Land Rover Hinsdale Jeep: Marino Chrysler Jeep Dodge Karma: Karma Westfield Kia: Paramount Kia of Hickory Lamborghini: Lamborghini Dallas Land Rover: Land Rover Princeton Leasing Company: D&M Leasing - Fort Worth Lexus: Hendrick Lexus Northlake Lincoln: Bozard Ford Lincoln Lotus: Orlando Infiniti Maserati: Foreign Cars Italia Mazda: Sport Mazda McLaren: Avondale Premier Collection Mercedes-Benz: Mercedes-Benz of Edison - A Ray Catena Dealership Mini: Mini of Allentown Mitsubishi: Elder Mitsubishi - Killeen Nissan: Mike Rezi Nissan Polaris: California Custom Trailers & Powersports Porsche: Porsche Southpoint Ram: Hendrick Chrysler Dodge Jeep Ram Subaru: Tucson Subaru Toyota: Toyota of Hemet Used Car Dealer: Dallas Lease Returns Volkswagen: City Volkswagen of Evanston Volvo: Smythe Volvo A full list of winners can be found here. Brands With the Best Experience While individual dealerships play a crucial role in shaping the car-buying experience, a brand's overall reputation also influences consumer trust and loyalty. Beyond local interactions, car shoppers consider how well automakers support transparency, responsiveness and seamless transactions across their dealership networks. Cars.com evaluates consumer feedback across six categories when measuring brand reputation: pricing transparency, trade-in experience, transaction speed, financing experience, review responsiveness and vehicle inquiry responsiveness. Considering 24 months of consumer reviews, Subaru — and Acura and Volvo among luxury brands — emerged with the highest overall review ratings. Cars.com Dealer of the Year Award Methodology The Cars.com Dealer of the Year Awards are presented annually to the top automotive dealers with 25 or more reviews based on the dealership's average star rating and the total number of reviews written about the dealership during the 2024 calendar year, as well as management response rate to those reviews. ABOUT CARS.COM®Cars.com is the No. 1 most recognized automotive marketplace visited by nearly 30 million in-market consumers each month. Launched in 1998 and headquartered in Chicago, Cars.com empowers consumers with data, content and digital tools driven by AI technology to make informed car buying and selling decisions and seamlessly connect with thousands of local dealerships nationwide. Cars.com is the flagship offering from Cars.com Inc. (d/b/a Cars Commerce, Inc.), an audience-driven technology company empowering automotive that simplifies everything about buying and selling cars. Learn more at www.carscommerce.inc. SOURCE Cars.com Inc. WANT YOUR COMPANY'S NEWS FEATURED ON PRNEWSWIRE.COM? 440k+ Newsrooms & Influencers 9k+ Digital Media Outlets 270k+ Journalists Opted In

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