Salesforce CEO confirms 4,000 layoffs ‘because I need less heads' with AI

1. Salesforce cut 4,000 customer support roles, reducing headcount significantly. 2. AI is now responsible for up to 50% of work at Salesforce. 3. Company claims efficiency improvements due to 'Agentforce' customer service bots. 4. Analysts cite growth-at-all-costs mindset affecting company culture and product quality. 5. Industry-wide layoffs attributed to AI adoption and over-hiring trends during the pandemic.